Talkdesk
TalkdeskReviews from AWS customer
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Talkdesk was easy to use!
What do you like best about the product?
I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
What do you dislike about the product?
It was sometimes difficult to search contacts in the system.
What problems is the product solving and how is that benefiting you?
Talkdesk made it easier for our members to reach out to us!
Easy to use!
What do you like best about the product?
The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
What do you dislike about the product?
I dislike when Talkdesk will kick into "offline mode" for what seems like no reason, even when my internet doesn't go out.
What problems is the product solving and how is that benefiting you?
I'm honestly having no business problems with it other than it kicking into "offline" mode for no reason from time to time. The benefits I've realized from having the software is being able to get voice recording of clients so that we can go back and listen to the good and bad to grow from our conversations.
Recommendations to others considering the product:
Use the product for the purpose of ease of use and the ability to use the calls for training purposes
Talk Desk Review
What do you like best about the product?
I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
What do you dislike about the product?
I do wish I could customize the reports a little more
What problems is the product solving and how is that benefiting you?
I am learning what I need to have my team work on to get more efficient with answering the calls as they come in
Recommendations to others considering the product:
It is very easy to use and the reports are great
Best Phone Support Option I've Used
What do you like best about the product?
Features my company has most benefited from include:
- Call Recording: this has been great as a learning tool
- Call monitoring: The ability to jump into live calls and help if needed is great.
- Voicemail Assigning: This helps calls get handled by the right specialist
- Call Recording: this has been great as a learning tool
- Call monitoring: The ability to jump into live calls and help if needed is great.
- Voicemail Assigning: This helps calls get handled by the right specialist
What do you dislike about the product?
Occasional disconnection from sound settings
What problems is the product solving and how is that benefiting you?
Talk Desk has helped us more with training than you would anticipate from a Phone Support system. Call recording has been a way to allow reps to listen to great, well-conducted phone calls and learn from them.
Wish I had this tool with my lst company
What do you like best about the product?
This is an absolutely invaluable training tool. The ability to have trainee listen to calls and the ability to review calls makes a word of difference in improving call quality.
What do you dislike about the product?
It took a me a moment to get accustomed to the layout.
What problems is the product solving and how is that benefiting you?
we are constantly updating and tweaking our sales pitches So the ability to call audit helps us serve our clients more efficiently.
Talkdesk is a really great resource especially for working from home!
What do you like best about the product?
I really like that talkdesk provides me quick access to voicemails, easy call-back, and incoming calls. Receiving calls as a customer experience advocate is so easy with Talkdesk. We are a company with a really . high call volume so being able to direct those calls to the next available person makes it a better experience for the customer too.
What do you dislike about the product?
I haven't really run into anything that I specifically dislike about Talkdesk. I guess it would be great if Talkdesk could find a way to prevent the automated messages that come through to be disconnected automatically. It can really slow us down if we're trying to help customers and automated messages come through. It pretty much just sets us back a few seconds but that could've been avoided and a customer could've been helped instead.
What problems is the product solving and how is that benefiting you?
Customer service is priority and Talkdesk allows me access to incoming calls and voicemails, making it easier to do my job. I like that there are categories for our team to use like K-time and T-time, and going into those rooms instead of being available on the phones helps us to do our jobs more effectively.
Good tool for performance
What do you like best about the product?
Talkdesk is easy to use and relatively fast responding.
What do you dislike about the product?
I cannot count the number of call I have made in a day.
What problems is the product solving and how is that benefiting you?
We can call in different countries easily.
Useful and simple
What do you like best about the product?
Intuitive tool with good setups without any difficulties
What do you dislike about the product?
Honestly nothing to say, it's just good. the software do the job
What problems is the product solving and how is that benefiting you?
calling and check some workers task
tools o call and make outbounding calls
What do you like best about the product?
easy to invite guest on the call
easy to compose the number
easy to compose the number
What do you dislike about the product?
not easy to count how many call per day I have done
What problems is the product solving and how is that benefiting you?
I am calling customer for making business
Good outweighs the bad
What do you like best about the product?
I like Talkdesk for it's ability to track and record calls. I am not sure if it is my network or talkdesk specifically, but I am frequently having to close out of it and open it back up for it to work properly. I have talked to others on my team and some have experienced the same thing while others have had no problems with that.
What do you dislike about the product?
I don't like that talkdesk creates a duplicate ticket for every call and that I am constantly having to close out of it and reopen for it to work. I also find it difficult to transfer to someone else; if there are calls in the queue, they have no opportunity to set themselves to "available for transfer" before the next call is routed to them.
What problems is the product solving and how is that benefiting you?
We are now able to see what is driving the volume of our calls by selecting a disposition.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Recommendations to others considering the product:
I think it is capable of doing what we need it to do... it's just a learning process and a matter of getting things customized.
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