Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Great for a big office with lots of interconnected departments!
What do you like best about the product?
I love that we can listen to recorded phone calls through TD with ease, and that we can search for those conversations. We have lots of different corners of our business that overlap with each other and there's always a piece of the puzzle that can be connected by listening to a phone call with a client that addresses similar issues
What do you dislike about the product?
I wish we got notified for missed calls in the same way we get notifications for voicemails.
What problems is the product solving and how is that benefiting you?
We are able to track stats of missed and abandoned calls which helps us learn about our availability and where we are failing our clients who call in.
Recommendations to others considering the product:
I would really like a feature that shows individuals their missed calls. That's the only thing that I really wish was different.
Works Great, Easy
What do you like best about the product?
Talkdesk simplifies calling, storing contact data, and managing conversations. The recordings of previous calls really helps for ensuring quality of service!
What do you dislike about the product?
It would be great if there were an easier way to look through past calls. Finding calls from several weeks ago can be a chore, especially if names aren't assigned to contacts.
What problems is the product solving and how is that benefiting you?
It's a great way to guarantee customer service quality and to get information from calls when clear notes weren't taken or if there was any kind of misapprehension.
Superb tool!
What do you like best about the product?
Due to Talk Desk being installed on my laptop, I can work from anywhere and I am not tied to the landline on my desk as usual.
What do you dislike about the product?
The connection is not the strongest whilst on Wifi in our venues.
What problems is the product solving and how is that benefiting you?
Lengthy planning calls with our clients to go through finer details of their event.
Recommendations to others considering the product:
Great tool and definitely makes your life easier! Perfect for those who work from multiple locations.
Quick to act in need
What do you like best about the product?
Talkdesk is easy to use, and if something is unclear or something goes wrong, they are extremely quick to reply and address the issue.
What do you dislike about the product?
The only negative of Talkdesk is that when a part of the software is down, our employees find out before Talkdesk can communicate it to us.
What problems is the product solving and how is that benefiting you?
Solving the problem of being able to track successful versus unsuccessful calls. We now can easily have our employees track this information through Talkdesk.
User Friendly
What do you like best about the product?
Love the Dashboard and customization. It provides necessary data and is easy to monitor calls.
What do you dislike about the product?
Sometimes have to reboot, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Can easily see call data and pull reports. Makes my job easier, more efficient, and a visual view of staff availability and call statuses.
Support Analyst
What do you like best about the product?
It's easy to use and for the most part, always works. I really enjoy how even if my volume is off and I'm on another page that calls will still show up on my desktop. Having the in house app for my Mac make the whole thing better.
What do you dislike about the product?
Sometimes it drops calls and it would be nice if you could see previous numbers in the App for Macs instead of having to go online look at the web browser to see past calls. I think its kind of hard to tell the difference between what is widget mode and how it affects my app mode.... There has been no way to tell the difference. Also sometimes when plugged into my external monitor the call will work, but other times not... I would say make sure Talkdesk knows to connect to computers all the time and never to connect to like a monitor.... very frustrating.
What problems is the product solving and how is that benefiting you?
Connect with customers faster. Good notification system. Easy callbacks. Nice to monitor in and listen to others who are on calls (this could be better though. I would say overall TD makes my job easier and most People seem to enjoy using it.
Recommendations to others considering the product:
I would say it has to be integrated into other platforms such as the Salesforce service cloud in order to see true benefit from the tool. I would recommend making sure you know how to set things up before trying to just do it yourself.
Awesome, but Bluetooth can be an issue.
What do you like best about the product?
No dropped calls. Clear connection on almost all connections.
What do you dislike about the product?
Does not work the best with Bluetooth devices.
What problems is the product solving and how is that benefiting you?
Staying connected with clients easier.
Recommendations to others considering the product:
Do not use Bluetooth with this software. Everything else is perfect.
Effective and User Friendly
What do you like best about the product?
Featuring a simple and user friendly interface, Talkdesk is easy to grasp quickly. Exceptional for someone just starting, and a breeze for anyone familiar with the software. Reporting is simple and comprehensive. Changing status of availability is quick and easy, accommodating to other work that needs to be gotten to.Training is a breeze, with new hires able to monitor ongoing calls of experienced agents.
What do you dislike about the product?
There are occasional issues populating all available tab functions, but this is typically due to internet connectivity or web browser issues. Usually quickly resolvable and rarely hinders over all functionality. Ultimately all road bumps are passable, just sometimes requiring some time and potentially some professional assistance.
What problems is the product solving and how is that benefiting you?
Managing inbound and outbound calls from the same app with comprehensive reporting.
Training is made easy with training availability status and ability to monitor calls.
Training is made easy with training availability status and ability to monitor calls.
Perfect tool for communication for everyday use.
What do you like best about the product?
I like Talkdesk because it's simple to use. The design of it is clean and easy to use.
What do you dislike about the product?
It can sometimes shut down by itself, but its easily fixed by restarting it.
What problems is the product solving and how is that benefiting you?
Simple and easy everyday communication with customers.
Talkdesk review
What do you like best about the product?
The support that I received when I had an issue with calls not ringing was really responsive
What do you dislike about the product?
Updates get made and then issues happen needing support.
What problems is the product solving and how is that benefiting you?
We are able to answer incoming phone calls from our clients
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