Talkdesk
TalkdeskExternal reviews
2,472 reviews
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User friendly
What do you like best about the product?
What I like best is how user friendly and easy it is to learn to use. I like how straight forward it is to use.
What do you dislike about the product?
What I dislike at this moment is that you are not able to listen to voicemails on google chrome. I have to log in on fire fox for the voicemails to play for us.
What problems is the product solving and how is that benefiting you?
At this time I'm not solving any issues with talkdesk.
Great VOIP solution
What do you like best about the product?
Talkdesk is easy to use, with a friendly UI that basically guides you through all the actions that you need to perform.
I use it basically to do call and reports
I use it basically to do call and reports
What do you dislike about the product?
As an Admin I miss the option to extract our user through the Agents tab
Also, the way to assign specific numbers to agents is not the more intuitive, the steps can be confusing
Also, the way to assign specific numbers to agents is not the more intuitive, the steps can be confusing
What problems is the product solving and how is that benefiting you?
With the need to do call to different locations/countries, Talkdesk helps us a lot with this.
Financially speaking, Talkdesk helps us to reduce costs when compared with conventional voice solutions
Financially speaking, Talkdesk helps us to reduce costs when compared with conventional voice solutions
Great look and Great flow!
What do you like best about the product?
I like the look of TalkDesk. It's aesthetically pleasing and easy to use. I love all of the reporting options available for the admin dashboard. I can break down each user's daily numbers easily.
What do you dislike about the product?
I understand this is an online product, but we have a large group of people, and it seems that connectivity is inconsistent due to the instability of each user's wifi.
What problems is the product solving and how is that benefiting you?
We have solved many challenges and have been able to find resolutions for our users. We have given them ease of operation when transferring and when calling internally.
Recommendations to others considering the product:
Nice look and easy to use. The reporting is very robust.
Splendid Experience
What do you like best about the product?
Agent reports and activity reports, and there are many other reports
What do you dislike about the product?
Nothing much to dislike; in reporting tab, if more options would be great
What problems is the product solving and how is that benefiting you?
We can monitor pretty much all agents are available and non-available, you can change agents' statuses, and you can log out the agents if they are left logged in, I must say from my experience this is one of the great tools I've ever used it.
Recommendations to others considering the product:
it's a great tool for monitoring agents adherence and activities
Descriptive and effortless
What do you like best about the product?
1. The detailing in the reports as a manager.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
What do you dislike about the product?
1. Sometimes with the huge load on the server the connectivity drops a little bit.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
What problems is the product solving and how is that benefiting you?
We are in a B2C sales company and it is helping us getting closures over the call and is definitely a huge value add to the company financially, as all the executives are from India and dialing across the world.
Talkdesk Support
What do you like best about the product?
The ease of use system, very flexible in terms of configuration and great support.
What do you dislike about the product?
Nothing, i want some alerts on the call bar, that shows the calls in the queue or if someone has started the chat.
What problems is the product solving and how is that benefiting you?
Client services, low cost, and more organized
Recommendations to others considering the product:
Its my first experiance with talkdesk or any VOIP setup as an administrator , i am setsified with the system's functionality and its support.
Very easy, I can find and generate my reports quick
What do you like best about the product?
graphics and data is easy to find it and friendly
Connection agents
Connection agents
What do you dislike about the product?
we just have warm o blind transfer, no conference
What problems is the product solving and how is that benefiting you?
Organization, and find the correct strategy with the reports
Recommendations to others considering the product:
Keep it up!!
Great Experience.
What do you like best about the product?
When I have spoken with Talkdesk about improvements that they could make like report sharing and better reporting in Salesforce I have seen these updates come through very quickly. It's nice to feel like my voice matters when it comes to product development.
What do you dislike about the product?
The reporting could be more intuitive sometimes it is hard to extract or calculate the data that I am looking for without using external resources. It would be nice also to have improved features like groups of ringgroups to make reporting easier.
What problems is the product solving and how is that benefiting you?
Talk to us is a great CTI tool we are able to get comprehensive data and utilize the features of the Salesforce integration to give us a holistic view of our customer.
Recommendations to others considering the product:
Take the time to look at all of the features that you need if you are looking for comprehensive dialing and a Salesforce integration Talkdesk is a good solution.
Talkdesk team's support is excellent
What do you like best about the product?
The overall GUI is clean and simple, it's very easy to keep an eye on team performance and statuses over the course of the day. The Talkdesk team is very responsive to support requests, they ask helpful questions and provide great insight!
What do you dislike about the product?
The reporting section is pretty unintuitive and confusing, it has a steep learning curve and inexplicable limitations (can't filter live dashboards on the fly, in edit-mode it filters only by ring group instead of specific agents). If these issues get solved/improved this would be the perfect phone service.
What problems is the product solving and how is that benefiting you?
Increasing our omni-channel contact center by leveraging smart phone software like Talkdesk to allow us to better serve our clients in real-time, while getting excellent data and insights about our clients' needs and our agents' skills.
Nice calling tool
What do you like best about the product?
it is easy to use and copy-paste works for calling numbers also quick start and works well
What do you dislike about the product?
none it is very easy to use and set up good product for calling teams
What problems is the product solving and how is that benefiting you?
tagging on the account and capturing logs
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