Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Callbar needs more functionality and settings options.
What do you like best about the product?
Simple interface, lightweight installer. Reliable service via a web based platform allows for mobility.
What do you dislike about the product?
Lack of common options such as extension dialing and inability to call someone internally without forcing them available in their set ring group.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us connect with customers in a much more effective form - IVR and SMS solutions bring the platform to the 21st century.
Awesome service!
What do you like best about the product?
what I like most about talkdesk is the ease of use and great sound quality
What do you dislike about the product?
There is not really much that i dislike about talkdesk.
What problems is the product solving and how is that benefiting you?
We are able to connect with customers and handle the call overflow as well as run very detailed and accurate reports
Very Quick help with Callbar issues
What do you like best about the product?
I liked the quick update from the engineer. The Engineer also narrowed down the issue with login and gave a solution.
What do you dislike about the product?
There is nothing i dislike. Thanks for checjing
What problems is the product solving and how is that benefiting you?
Talkdesk helps to call multiple regions customers
Recommendations to others considering the product:
Easy to use and good application to contact worldwide mobile users.
Best UI and easy to manager interface
What do you like best about the product?
Talkdesk has a clean user interface, making it easy for employees to use it without any effort. The call quality is very good. It has options for blind and warm transfer.
What do you dislike about the product?
There are a few bugs while the chrome extension click to call will not work. The chrome extension click to call will not initiate the call immediately. Instead, it asks to open the Talkdesk call bar to make outgoing calls.
What problems is the product solving and how is that benefiting you?
The problems related to technical network issues and other IoT devices. Benifits of this software is clean UI which makes easily understand in one go for users. The user experience is awesome!
Talk Desk Review
What do you like best about the product?
Talk Desk is extremely reliable. I like that I get all my calls without any interruptions.
What do you dislike about the product?
I dislike that I am unable to copy and paste numbers in the keypad.
What problems is the product solving and how is that benefiting you?
The benefits are that I am able to separate my personal calls from my business calls.
Wonderful Experience
What do you like best about the product?
Talkdesk has an amazing support team for any technical difficulties and they were super helpful with the initial set up for all users.
I love that the program also opens in chrome and having part of my browser makes it super EASY to access information.
I love that the program also opens in chrome and having part of my browser makes it super EASY to access information.
What do you dislike about the product?
Really hard to find something to dislike. I would really like to have an option to change the size of the callbar window. It is one size and I can only minimize it or put it in the background.
What problems is the product solving and how is that benefiting you?
Talkdesk has really helped us communicate more efficiently with our customers. The program is up to date and with customers being able to input their info in before a call, we have their account opened and ready to assist.
Recommendations to others considering the product:
I would highly recommend implementing Talkdesk
Employee Using Talk Desk Daily!
What do you like best about the product?
Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!
What do you dislike about the product?
So far of using TD there has not been anything I "Dislike" other than sometimes there might be a bit of a lag or the program will freeze, But! With a simple restart, it is back perfect!
What problems is the product solving and how is that benefiting you?
Being able to successfully assist our customers with a VERY reliable phone system transfers are such a large part of providing our Customers with GREAT Customer Service made possible by Talk Desk! :)
Recommendations to others considering the product:
Simple use!
The quality of the program is perfect!
The best I have had the pleasure of using!
The quality of the program is perfect!
The best I have had the pleasure of using!
From an IT point of view, this tool is easy to work with.
What do you like best about the product?
Our users don't report any bugs or issues around this. Easy to manage, and the UI is friendly.
What do you dislike about the product?
For the administration side, there is no way to export the users.
What problems is the product solving and how is that benefiting you?
Easy to call other countries, with an acceptable price. Mainly used for our Sales team.
Happy with Talkdesk
What do you like best about the product?
I like the UX of their application, and how we have the option to update IVRs and dashboards on the fly
What do you dislike about the product?
The team that set us up was great, but after that the customer experience is lacking. We have to reach out multiple times to get something resolved. Also, if you agents are international (outside of the US), the connection is not great.
What problems is the product solving and how is that benefiting you?
We moved from a standard VOIP provider to Talkdesk, we love the call center software they provide. It allows our managers in the CE department to do their jobs better, and more easily.
Talk Desk is fast and efficient.
What do you like best about the product?
Omnichannel and the phone system is very helpful.
What do you dislike about the product?
That There is no call logging feature on the calls.
What problems is the product solving and how is that benefiting you?
Live chats, incoming and outgoing calls.
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