Talkdesk
TalkdeskExternal reviews
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Great support and implementation team!
What do you like best about the product?
The people of TalkDesk really drive the software. The features are solid too!
What do you dislike about the product?
Still growing the feature-set. I don't love the Glance/chat solution.
What problems is the product solving and how is that benefiting you?
Omini-channel and CRM integration as well as an enhanced phone experience for our customers.
Talkdesk Review
What do you like best about the product?
Ability to handle calls efficiently and with ease.
What do you dislike about the product?
Nothing - its a great service for our customers
What problems is the product solving and how is that benefiting you?
We are handling calls quickly and regularly - able to service customers quickly
Simple way to talk to customers
What do you like best about the product?
I like the simple look of the keypad and calling functions. I like the blind transfer feature the most because I can talk to my colleague first before transferring the other person on the line. Efficient and I have been using this system at multiple companies
What do you dislike about the product?
The idle notification sound is extremely loud and annoying
What problems is the product solving and how is that benefiting you?
With Talkdesk I'm able to successfully connect with customers around the world
Talkdesk
What do you like best about the product?
I use Talkdest daily and its really fast and easy to use.
What do you dislike about the product?
Sometimes you can not hear clients and stuck.
What problems is the product solving and how is that benefiting you?
I'm not having issues when I'm dealing with my clients so Talkdesk gives me this benefit.
Very intuitive and complete tool
What do you like best about the product?
The callbar. This web application is fully integrated with Salesforce and also other CRMs, no need to copy-paste to call, a simple click on SF and the call is on its way.
What do you dislike about the product?
Some minor tech issues, sometimes calls do not connect well, speaker/listener do not hear each other, but these situations are very rare.
What problems is the product solving and how is that benefiting you?
Works well with a great number of calls on a daily basis. Also good for inbound, not only outbound.
Yehia Z
What do you like best about the product?
EASY TO USE AND INTEGRATION WITH OTHER SOFTWARE, YOU DO NOT HAVE TO COPY PASTE A NUMBER TO MAKE A CALL, JUST HAVE TO CLICK ON THE NUMBER. you can manage many calls a day and it works very well, we make long calls, reaches up to 60 minutes.
What do you dislike about the product?
WE WORK MORE THAN THREE YEARS WITH TALKDESK, AND THE TRUTH THROUGHOUT THESE YEARS HAS BEEN IMPROVING A LOT AND IF SOMETHING IS NOT LIKED ONLY WE COMMON IT AND LOOKING FOR A QUICK SOLUTION
What problems is the product solving and how is that benefiting you?
WE USE TALKDESK AS A SALES DEPARTMENT DAILY, NOW IT IS A PART OF OUR WORK, BEFORE WE WORK WITH OTHER PLATFORMS AND ONCE WE TRY THE TALKDESK WE ALREADY HAPPY WITH ITS FUNCTIONALITY AND THE INEGRATION WITH OTHER SOFTWARE THAT WE USE.
Recommendations to others considering the product:
Of course I recommend testing the software, it's very good at outbound and inbound calls
Efficient program for tracking and running reports
What do you like best about the product?
Talkdesk integrated with Salesforce for click-to-call functionality which was super helpful for our sales ourganization
What do you dislike about the product?
Once in a while we had calls drop from talkdesk and we got disconnected from the client.
What problems is the product solving and how is that benefiting you?
Operational efficiency, reporting, functional phone system amongst multiple offices
Good Intuitive Software
What do you like best about the product?
I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
What do you dislike about the product?
Minor complaint is that it doesn't recognize when my phone is presenting or casting to a different screen. It would be great if Talkdesk knew when I was doing a presentation and automatically turned off calls. Granted, this can be solved if I just remember to turn off manually or close a tab myself.
What problems is the product solving and how is that benefiting you?
Providing a line of communication for clients without having to give out personal contact info is a lifesaver. Also, it helps whenever an account manager is gone/on vacation to assign AM's to specific voicemails/phone calls.
Recommendations to others considering the product:
I'm sure there are other ways to integrate this software with a CRM, but we haven't taken the time yet to explore those options.
Great tool for the team
What do you like best about the product?
I like that I can see at any time who is available and check the reports
What do you dislike about the product?
sometimes when I go to the reports it puts me back offline
What problems is the product solving and how is that benefiting you?
I am checking the stats of the day to plan for the other day
Talkdesk was easy to use!
What do you like best about the product?
I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
What do you dislike about the product?
It was sometimes difficult to search contacts in the system.
What problems is the product solving and how is that benefiting you?
Talkdesk made it easier for our members to reach out to us!
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