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great phone system option
What do you like best about the product?
with talkdesk we are able to directly contact our customers as well as quickly answer them on urgent basis when chat or tickets cannot do its job, it is also great to communicate with people are around the world for a very low price
What do you dislike about the product?
nothing at all, calls always come through, no calls are lost
What problems is the product solving and how is that benefiting you?
mainly problems related to fast and easy communication with customers accross different continents, with talkdesk every number in the world is just a few clicks away
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Talkdesk Review
What do you like best about the product?
Very user friendly, only has a few buttons or options but everything is there
What do you dislike about the product?
There are some instance where in the tool suddenly freezes and we are unable to complete the call dispo
What problems is the product solving and how is that benefiting you?
We usually receive calls from Customers that are needing assistance in ordering Glasses or Contact Lenses. The big benefit is we can communicate with them clearly so we can provide them with the assistance that they needed specially when it comes to the correct prescription that they need
Recommendations to others considering the product:
Talkdesk is a very helpful tool to make effective communication specially when you are on the customer service platform
Implementation is fast and the solution is very reliable.
What do you like best about the product?
Almost like zero downtime on Talkdesk which means the least maintenance efforts to the management. Agents can start to take incoming calls quickly on almost any computer with the internet. It's a breathe to transition all of our employees to work from home.
What do you dislike about the product?
Agents need to restart Callbar once or twice a day to ensure it's functioning properly including the connection to the Salesforce. Existing features may only cover 80% of the most commonly needed requirements. Studio Flow is complicated and can take quite some time to learn how to use it. Dashboard has limited configurations you can change.
What problems is the product solving and how is that benefiting you?
To remove the maintenance efforts spent on the contact centre phone system and I don't think I ever need to worry about the troubleshooting of the phone system anymore. In the past, I need to check if it's our Shaw internet, router, switch, phone server, cables between server and individual desktop phone, headset amplifier, headset and cable etc. what a nightmare.
Recommendations to others considering the product:
Overall I am satisfied with Talkdesk. The solution is very reliable with the perfect uptime. There are some requirements you will have to find a workaround with Talkdesk Support. Sometimes the UI doesn't let you change certain things, but in reality, they can modify it from the backend to achieve your requirements. Studio Flow is the thing that costs me the most time to learn, configure, and test, be aware there's a little bit steep learning curve.
Easy to understand.
What do you like best about the product?
Can do email's and chats with our changing your logins
What do you dislike about the product?
The Chat Box is smaill. Do not have the feature to change the theam.
What problems is the product solving and how is that benefiting you?
Can change queue from chat to email with just one password to enter.
Recommendations to others considering the product:
Friendly user.
There is no other application I can think of which comes even close to what Talkdesk has to offer
What do you like best about the product?
It's absolutely spot on, brilliant just brilliant. Its Ronaldo, Tendulkar, and Tom Brady on a business scale. What I like is its user interface, easy for a first-timer to figure out the app. The option for download is smooth and also to listen to the recording in real-time is a gem of a feature. I love the feature where it lets you get the report on a schedule. I have worked on may call recording applications in the past and when I started using Talkdesk, never felt the need to look back. Amazing, simple to use, convinience are the USPs of this application and whoever is in the Quality industry or operations where recordings are kept, Talkdesk should be the go to app, you can never go wrong wih this and with the upcoming improvements in the tech world, we can only live to see a better version of this app with regular updates
What do you dislike about the product?
Would love a feature where it's left on idle, it does not automatically log itself off and if it does log off - the login process can be made a little faster. It isn't an inconvenience and more of a security function but considering it's used for business, it's understandable and acceptable. But with the upcoming rise in the tech world, we can only live to see a better app with regular upgrades and finally, we can all settle to use the best app the world has to offer
What problems is the product solving and how is that benefiting you?
The simple function of listening to calls, the recording is clear, crisp, and exactly how it should be. It helps me understand that. Talkdesk helps me from extracting daily call reports on a daily basis with its feature of a schedule report which is ready and available in my emails when I start my day. Being this simple, it solves my problem of spending less time in reports and I can dig in and start my work
Recommendations to others considering the product:
go for it
Overall experience is good, I think it can be improved further
What do you like best about the product?
The dashboards are really helpful. I also like the call recording listening. I also like that I can listen to live call interactions, very helpful especially now that we are working from home.
What do you dislike about the product?
I think it is a bit tedious to extract specific details. I need to pull out reports individually and it takes time.
What problems is the product solving and how is that benefiting you?
Agent performance, reviewing customer interactions. I can coach agents right after the interaction.
Recommendations to others considering the product:
Master the navigation and tools that can be utilized before, during, and after interactions. Prepare a plan or workflow to fill up or follow ahead of time to be more efficient in analysis.
This is a user-friendly tool and provides all the essential data that we need on a daily basis.
What do you like best about the product?
It has an OMNIchannel feature which makes it efficient for the user to log into different channels in just one click. Call recordings are ready in a few seconds after the call, and live call monitoring is also an option that we can use. Data gathering for Calls is pretty much complete and easy to navigate. Email queue is also easy to monitor. We have the option to answer email/chat/call at the same time.
What do you dislike about the product?
We are still having trouble with Talkdesk Chat since we just recently used it. Multiple chat disconnections are not user errors that affect our customer's experience and business revenue. Data generation for Email and Chat is also a little tedious and requires manual work.
What problems is the product solving and how is that benefiting you?
Opportunities/misses of agents from previous or live interactions can be reviewed in real-time. We can also generate data that we need daily that helps us with analysis and improve our business performance.
Recommendations to others considering the product:
If you are looking for a multitask and efficient tool to use in your business, Talkdesk would be a great option. It is easy to use and does not require a lot of logins to see different channels.
Excellent tool to use for calls and reporting
What do you like best about the product?
The reporting part is awesome. Also the dashboard is superb. Makes my task easy when working on it. Also I'm able to minimise the work load in no time. Very good platform to pull up reports, make calls, listen to the call, etc. great resource to do official work in not time. The paltform is fast and easy to use with loads of options available
What do you dislike about the product?
Have to click several times to apply a filter I need. Also the interface needs a bit of improvement as some times it get confusing while pulling up reports. The filter option should come with better options to select from. Also when narrowing the search criteries I've have type in multiple time. Need to have an option to send the reports in Xls format and not in Csv format.
What problems is the product solving and how is that benefiting you?
I get my reports on time. Also, the reports can be automated, and I can access the dashboard easily. The reports are up to date with many filter options and also they are easy to pull out. Can make automated reports with loads of options. The interface is easy to use with user friendly view. Can also listen to real time calls and check realtime data while the call are beinig taken.
Recommendations to others considering the product:
Please go for this tool as this is a straightforward and updated tool to work on. Also, it will make your life easy while working. Please make sure you use this tool to lessen the workload.
Solid softphone platform with great uptime
What do you like best about the product?
Talkdesk has been a solid platform with consistent uptime. Rarely have issues with the product.
What do you dislike about the product?
Wish there was more visibility and control of contact and company information. Duplication is a problem with all phone systems but better handling and management around that issue would be helpful.
What problems is the product solving and how is that benefiting you?
We are a remote workforce so having a softphone system make it easy for us to have employees anywhere.
Perfect Solution
What do you like best about the product?
Easy to deploy, easy to use, and is super reliable.
We were able to deploy Talkdesk ahead of schedule, under budget and our team and truly loved using it. When we all went remote in 2020, we had zero issues with connectivity.
We were able to deploy Talkdesk ahead of schedule, under budget and our team and truly loved using it. When we all went remote in 2020, we had zero issues with connectivity.
What do you dislike about the product?
I have yet to find a feature or piece of the tool I dislike.
What problems is the product solving and how is that benefiting you?
We didn't have a telephony solution in place for our support team - this helped solve that
Recommendations to others considering the product:
Keep it simple. Don't over-engineer your deployment.
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