Talkdesk
TalkdeskExternal reviews
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Efficient program for tracking and running reports
What do you like best about the product?
Talkdesk integrated with Salesforce for click-to-call functionality which was super helpful for our sales ourganization
What do you dislike about the product?
Once in a while we had calls drop from talkdesk and we got disconnected from the client.
What problems is the product solving and how is that benefiting you?
Operational efficiency, reporting, functional phone system amongst multiple offices
Good Intuitive Software
What do you like best about the product?
I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
What do you dislike about the product?
Minor complaint is that it doesn't recognize when my phone is presenting or casting to a different screen. It would be great if Talkdesk knew when I was doing a presentation and automatically turned off calls. Granted, this can be solved if I just remember to turn off manually or close a tab myself.
What problems is the product solving and how is that benefiting you?
Providing a line of communication for clients without having to give out personal contact info is a lifesaver. Also, it helps whenever an account manager is gone/on vacation to assign AM's to specific voicemails/phone calls.
Recommendations to others considering the product:
I'm sure there are other ways to integrate this software with a CRM, but we haven't taken the time yet to explore those options.
Great tool for the team
What do you like best about the product?
I like that I can see at any time who is available and check the reports
What do you dislike about the product?
sometimes when I go to the reports it puts me back offline
What problems is the product solving and how is that benefiting you?
I am checking the stats of the day to plan for the other day
Talkdesk was easy to use!
What do you like best about the product?
I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
What do you dislike about the product?
It was sometimes difficult to search contacts in the system.
What problems is the product solving and how is that benefiting you?
Talkdesk made it easier for our members to reach out to us!
Easy to use!
What do you like best about the product?
The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
What do you dislike about the product?
I dislike when Talkdesk will kick into "offline mode" for what seems like no reason, even when my internet doesn't go out.
What problems is the product solving and how is that benefiting you?
I'm honestly having no business problems with it other than it kicking into "offline" mode for no reason from time to time. The benefits I've realized from having the software is being able to get voice recording of clients so that we can go back and listen to the good and bad to grow from our conversations.
Recommendations to others considering the product:
Use the product for the purpose of ease of use and the ability to use the calls for training purposes
Talk Desk Review
What do you like best about the product?
I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
What do you dislike about the product?
I do wish I could customize the reports a little more
What problems is the product solving and how is that benefiting you?
I am learning what I need to have my team work on to get more efficient with answering the calls as they come in
Recommendations to others considering the product:
It is very easy to use and the reports are great
Best Phone Support Option I've Used
What do you like best about the product?
Features my company has most benefited from include:
- Call Recording: this has been great as a learning tool
- Call monitoring: The ability to jump into live calls and help if needed is great.
- Voicemail Assigning: This helps calls get handled by the right specialist
- Call Recording: this has been great as a learning tool
- Call monitoring: The ability to jump into live calls and help if needed is great.
- Voicemail Assigning: This helps calls get handled by the right specialist
What do you dislike about the product?
Occasional disconnection from sound settings
What problems is the product solving and how is that benefiting you?
Talk Desk has helped us more with training than you would anticipate from a Phone Support system. Call recording has been a way to allow reps to listen to great, well-conducted phone calls and learn from them.
Wish I had this tool with my lst company
What do you like best about the product?
This is an absolutely invaluable training tool. The ability to have trainee listen to calls and the ability to review calls makes a word of difference in improving call quality.
What do you dislike about the product?
It took a me a moment to get accustomed to the layout.
What problems is the product solving and how is that benefiting you?
we are constantly updating and tweaking our sales pitches So the ability to call audit helps us serve our clients more efficiently.
Talkdesk is a really great resource especially for working from home!
What do you like best about the product?
I really like that talkdesk provides me quick access to voicemails, easy call-back, and incoming calls. Receiving calls as a customer experience advocate is so easy with Talkdesk. We are a company with a really . high call volume so being able to direct those calls to the next available person makes it a better experience for the customer too.
What do you dislike about the product?
I haven't really run into anything that I specifically dislike about Talkdesk. I guess it would be great if Talkdesk could find a way to prevent the automated messages that come through to be disconnected automatically. It can really slow us down if we're trying to help customers and automated messages come through. It pretty much just sets us back a few seconds but that could've been avoided and a customer could've been helped instead.
What problems is the product solving and how is that benefiting you?
Customer service is priority and Talkdesk allows me access to incoming calls and voicemails, making it easier to do my job. I like that there are categories for our team to use like K-time and T-time, and going into those rooms instead of being available on the phones helps us to do our jobs more effectively.
Good tool for performance
What do you like best about the product?
Talkdesk is easy to use and relatively fast responding.
What do you dislike about the product?
I cannot count the number of call I have made in a day.
What problems is the product solving and how is that benefiting you?
We can call in different countries easily.
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