Talkdesk
TalkdeskReviews from AWS customer
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Talk desk review
What do you like best about the product?
Talk desk is very user friendly and intuitive. Pairs up very nicely with other tools like zendesk.
What do you dislike about the product?
It doesn’t happen too often
But when there are glitches or it freezes it effects the functionality of everything else.
But when there are glitches or it freezes it effects the functionality of everything else.
What problems is the product solving and how is that benefiting you?
No business problems.the benefits are that it’s a great phone support system that makes transferring calls and changing statuses very easy
user friendly and easy to use
What do you like best about the product?
how simle ot is to use talkdesk its options the way it connects with other software and how updated it is
What do you dislike about the product?
lack of some buttons like call lg directly from the call bar and ringingtone that i cant call while its in the backgroun and everytime i have to press dismiss after a call
What problems is the product solving and how is that benefiting you?
calling various clients or better said huge amount of clients and talk desk is awesome reliable and has minimal issues wth call quality
Recommendations to others considering the product:
its the best in its sector
Talkdesk has shown to be relevant, effective and very easy to use and explore.
What do you like best about the product?
The accessibility of Talkdesk is great, it easily allows merging with other software and it's quality has proven to be consistent. When issues to arise the customer support is responsive and attentive and problems are fixed accordingly.
What do you dislike about the product?
At times there may be lagging, this is not a frequent issue however it may affect the usibility and stability
What problems is the product solving and how is that benefiting you?
The company uses Talkdesk for multipurpose communication and engagement
Recommendations to others considering the product:
It is really easy to use and covers all the requirements
The best way to organize a busy line
What do you like best about the product?
One feature I appreciate about Talkdesk is it shows what everyone in the office is currently working on at the moment. This allows everyone to use their time efficiently, and to create a balance demand and work needed as the workday progresses.
What do you dislike about the product?
I'm not a fan that there is no way to switch to a different status quickly, and that you have to look for it and select it manually. This can usually take a bit of time, as some of the categories tend to blend together, and if there is a long list, can be tricky to spot the one you want
What problems is the product solving and how is that benefiting you?
It is a solid way to maximize time and efficiency for an entire floor, especially since it can
More visibility into information I need
What do you like best about the product?
The most helpful thing so far has been reporting. Although the reporting interface could be better, I am able to request the specific data I need and run reports on-demand through the Talkdesk interface or Salesforce. There are scheduled reports we run weekly like the agent status report which allows you to see what status an agent is in and know how long they are in that status for the time frame you run the report for.
What do you dislike about the product?
There are many UI/UX changes I would like to see to make the UI more friendly and lessen the number of clicks it takes to accomplish certain tasks. I don't dislike the reporting but in general there could be more user friendly ways to generate the reports you need without forcing an export. They could add more reporting in the UI to accomplish what the exports do.
What problems is the product solving and how is that benefiting you?
I did not have visibility into any agent reporting with our old phone system. Talkdesk allows me to easily check agent status over periods of time along with nice live reporting features.
Recommendations to others considering the product:
N/A
Great for remote teams
What do you like best about the product?
I like how simple the UI is and the ability to easily change your online status. The metric/reports are also very easy to track and run.
What do you dislike about the product?
No mobile app. Would be awesome to have an app to view metrics, resolve voice messages and even have the ability to make calls through so you don't need to use your personal line.
What problems is the product solving and how is that benefiting you?
Using a centralized area for remote sales reps and inbound follow-ups.
Recommendations to others considering the product:
Mobile app would be awesome to have!
Great Telephony System for Smartly Scaling a Support Team
What do you like best about the product?
I love how easy it was to set up. The agent UI allows each member of the Support Team empower themselves to make decisions and track progress towards goals. I love that TalkDesk allowed us to bring our own SIP profiles as have a unique setup.
What do you dislike about the product?
Although, TalkDesk has some great canned reporting, it is difficult to build out reporting to track other metrics.
What problems is the product solving and how is that benefiting you?
We had switched to ZenDesk and choose to go with TalkDesk because of how strong the integration was between the two systems. It has allowed us to funnel feedback to our Product and Dev teams to drive a better customer experience.
Say yes to Talkdesk
What do you like best about the product?
It's easy to use, it will show my whole team who is on a call and not. I like the fact that I can listen and download my calls easily. It will show my clients name on talkdesk as well if they created an account on my other system-it's linked!
What do you dislike about the product?
Sometimes it won't show the number when I am getting a call. When I refresh talkdesk to receive another inbound call it will show their number again.
What problems is the product solving and how is that benefiting you?
Can't think of any, keep up the great work!
Reliable and great design tool
What do you like best about the product?
I love that is really easy to use, has a lot of features included a way to add IVR messages. I think that it can save all the calls that you need. Furthermore you can have control of all your workers even monitor them.
What do you dislike about the product?
I think is a great tool that can be use in many markets, so you should have a versión in LA languages.
What problems is the product solving and how is that benefiting you?
Have a sales line for my costumers. I can have different numbers for different campaings in order to have a mesure for the succed of them.
Recommendations to others considering the product:
If you are starting a new business and you want give the best service to your costumers, talkdesk is a great option.
The most beneficial!
What do you like best about the product?
Talkdesk dates back all my calls and lets me organize them accordingly for when I want to listen or download them later. It is very easy to navigate as someone who hasn't had a job with computers for too long. I highly recommend.
What do you dislike about the product?
When I need to listen to a voicemail that has just come in the recording will not have any data in it. and I have to exit that tab and go back in to refresh the page. (pressing the refresh button doesn't usually fix the problem).
What problems is the product solving and how is that benefiting you?
Working in real estate, some great benefits are how organized the whole system is. Needing to gather extra info on past calls of mine or my co-workers is always helpful.
Recommendations to others considering the product:
If you want something that goes above and beyond your needs, definitely use Talkdesk.
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