Talkdesk
TalkdeskExternal reviews
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TalkDesk helped save our business during the Pandemic!
What do you like best about the product?
Easy to use UI, exceptional training, configuration customization, reporting, and excellent support. TalkDesk has disrupted an age-old industry that has taken advantage of businesses and consumers for far too long!
What do you dislike about the product?
Support could use an improvement on the front lines (basic technical support). Advanced support from network engineering and the upper echelon support tiers are excellent. The portal based support ticketing system is not very favorable.
What problems is the product solving and how is that benefiting you?
We were able to cut over 30% of our telephony budget. While it took some adapting on our staff's part, we have noticed a significant improvement in our overall business functions.
Recommendations to others considering the product:
Check out the integration capability and explore AppConnect. The tools that TalkDesk built and allowed for integration can really help you leverage your tools in the most efficient manner
Talkdesk - My Thoughts
What do you like best about the product?
Salesforce Integration - what a time saver!
What do you dislike about the product?
This is more internal but we have too many lines you can transfer to, it gets confusing. I wish there was a better search feature when going to transfer a call. Overall, not really any dislikes!
What problems is the product solving and how is that benefiting you?
The Salesforce integration is such a time saver. Logs my calls, I can click the number and it dials for me, calls recorded under leads - the list goes on. Also seems dumb but caller ID. I see the name and I can find their lead before they finish introducing themselves!
Recommendations to others considering the product:
Speaking as a salesperson - it saves a lot of time. time = money!
Great Experience with Talkdesk
What do you like best about the product?
As a manager, Talkdesk helps me to easily monitor the progress and effectiveness of our team's calls. The reporting in Talkdesk helps us to identify the average call length, number of dropped calls and better understand the guest journey through our phone system.
What do you dislike about the product?
One of the challenges I had initially experienced with Talkdesk was the quality of the calls. However, once I looped in our internal IT team, they were able to make adjustments to my headset which solved the problem. It was likely user error!
What problems is the product solving and how is that benefiting you?
One of the problems being solved by Talkdesk is the ability to call coach and hear calls in real-time. This helps to grow and develop salespeople over time. In addition, it helps us to better understand where they are struggling in their calls.
Very nice experience
What do you like best about the product?
How it helps us connect to the other persons
What do you dislike about the product?
Sometimes it goes crazy, and a little slow
What problems is the product solving and how is that benefiting you?
The issues customers called having issues with, being able to connect with them
Recommendations to others considering the product:
Make the app a little faster
Talkdesk
What do you like best about the product?
I appreciate that I don't have to select the country when dialing. I can copy and past the number, then dial out. I appreciate there are more options now when I am done a call.
What do you dislike about the product?
I would like to be able to select the call reason or at least have an option that says: other. This way I could give my work better feedback. This might not be on talkdesk.
What problems is the product solving and how is that benefiting you?
I've had problems where talkdesk crashes randomly, but this doesn't happen as often as other program I use. Talkdesk may not connect with my Zendesk at times, but this is resolved with IT.
Talkdesk allows me to get easy reporting with minimal effort on current and previous dates.
What do you like best about the product?
The best part is being able to see things in one location. With dashboards, I can also share a custom setup with other agents whom it might be useful to.
What do you dislike about the product?
Sometimes it can be hard to find the reporting I need with the newest set of updates. While sharing is quite helpful sometimes, it can be hard to get what I need at times.
What problems is the product solving and how is that benefiting you?
With my team, I have been able to take and create a huge reporting system that not only reports what the higher-ups on the team need but also provides what I can use on a daily basis using key matrics like SLA and total away time.
Recommendations to others considering the product:
If you are already considering Talkdesk this is a great all-in-one solution for your needs. Likely it can fit what you are looking for and more. The best part is that it just works. Period. You can set up custom reporting, easily share and generate reports all on a timeframe that works best for you.
TalkDesk
What do you like best about the product?
Overall it is a good application. Easy to use.
What do you dislike about the product?
Sometimes it is glitchy and needs a call waiting feature.
What problems is the product solving and how is that benefiting you?
It has good presentation.
AMAZING SOFTWARE
What do you like best about the product?
I ENJOY THE FACT THE SYSTEM AUTOMATICALLY PULLS UP THE CLIENTS INFORMATION, WHETHER IT BE A NAME OR PHONE NUMBER OR MULTIPLE PHONE NUMBERS ASSOCIATED WITH THE CLIENT.
What do you dislike about the product?
I DON'T LIKE HOW WE CAN'T SEPARATE THE VOICEMAILS OR HOW WHEN I LOG IN TO SEE MY VOICEMAILS, I CAN'T JUST SEE MINE, TO BEGIN WITH, THEN CLICK INTO THE HUB WHERE ALL THE VOICEMAILS ARE.
What problems is the product solving and how is that benefiting you?
It helps keep up with missed calls and voicemails; even if you resolve a voicemail, you can still access it. If a voicemail does not belong to you, then you can send it to the correct user.
Quick Service
What do you like best about the product?
How quickly the agent responded and was able to get my issue resolved
What do you dislike about the product?
there wasnt anything to dislike. it works well
What problems is the product solving and how is that benefiting you?
allows us to speak with our customers
Talkdesk is a great way to communicate with a large listing of people
What do you like best about the product?
I can click and dial to call the client I am working with. I can also set a disposition for the call (meaningful call, hangup, no answer), which works directly with our CRM to log the notes. I am able to quickly view my team's call notes and see what occurred during every call. I can click on the calls to listen to the call recordings and also associate it with our call monitoring program and have coaching sessions and evaluations with my team.
What do you dislike about the product?
The connection with our CRM isn't always working. I often have to clear my browser history and cookies because it doesn't link together. It sometimes also does not log calls within our CRM. There are often issues when people on the team have access to two different CRM bases, causing connectivity issues. We often have to get help from our help team to fix this issue, which can take away from productivity daily. This is something we are looking to resolve ourselves. However, the issues are usually high-level problems that we are unable to fix ourselves.
The other problem is that our calls don't always record within our Talkdesk activity within our CRM. This sometimes shows that my team has not reached out to a client when they actually have.
The other problem is that our calls don't always record within our Talkdesk activity within our CRM. This sometimes shows that my team has not reached out to a client when they actually have.
What problems is the product solving and how is that benefiting you?
I am able to work faster because I can click to dial the client I am calling. I am also able to keep notes after each call, which saves the headache of searching for info on activity history when calling again. We are also able to vbe more productive because we can open multiple pages, click on the phone number, talk to the client, and then close out the call.
Recommendations to others considering the product:
Connect it with your CRM that you are using. It makes calling and note taking much simpler and easy to find your informaiton.
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