Talkdesk
TalkdeskReviews from AWS customer
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Less buggy than other options
What do you like best about the product?
It has less bugs than our past programs and it connects directly into salesforce, bugs are easily fixed by restarting talkdesk or logging in and out of salesforce
What do you dislike about the product?
When i put a customer on hold, i hear the hold music as well. Managers and IT department unable to turn this off. No direct support line for the rare situation that talkdesk is down
What problems is the product solving and how is that benefiting you?
there is less room for error when it comes to saving call recordings - we can also find them more easily if needed
Recommendations to others considering the product:
The biggest issue is that the user hears the hold music at the same time as the customer. This makes listening to things difficult when putting customers on hold
Powerful and Dependable
What do you like best about the product?
The stability of Talkdesk is amazing! We have been using Talkdesk for approximately 4 years now. We rarely have issues with the product, but when we do, the support team is very quick to resolve issues. I like the ease of managing our licenses. We have to quickly scale up and down for our busy season. Talkdesk makes this very easy to do.
What do you dislike about the product?
I would like some additional reporting. There are some reporting features that aren't available, that i have to compile manually from available reports, however, there are a lot of reporting features available that I use daily. I would like to see more customization on the reporting as well. I would like to be able to select the metrics that I want to see in a report.
What problems is the product solving and how is that benefiting you?
Talk desk has helped us to streamline our support process. It helps to give our agents performance measurements to assist them with improving their stats, as well as the over-all customer experience.
Recommendations to others considering the product:
Talkdesk is a powerful and dependable tool for any company. Their product is solid, and their support is on point.
Very Simple and Easy to Use
What do you like best about the product?
Talkdesk is very easy to use and very easy to learn. With just a few clicks, you would be able to perform the task that you need.
What do you dislike about the product?
The application sometimes crashes or the recording does not play.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to listen to recordings of our member advocate's inbound calls. These recordings allow us to effectively fight fraudulent applications.
Recommendations to others considering the product:
Keep on improving the user interface and minimizing the times that the application crashes.
An Amazing Tool for our Bustling Call Center!
What do you like best about the product?
The Dashboard feature of Talkdesk is essential for our call center! Our Shift Managers and agents can see the calls that are coming in and who they are from. We can also see our agent's statuses all on the same page. Also, we have an SLA goal - which is also easy to see and read if we are meeting our goals for that particular shift.
What do you dislike about the product?
If there is an error there is a delay in response from Support. There are some server hiccups from time to time.
What problems is the product solving and how is that benefiting you?
We are able to listen to agents calls while they are on them, which can help managers coach agents through difficult calls and de-escalate tense situations which help us build and maintain our customer satisfaction
Helps shift managers better understand trends and number incoming calls by the Dashboard
Helps shift managers better understand trends and number incoming calls by the Dashboard
Recommendations to others considering the product:
Great Tool for small call centers!
Simple and easy to use
What do you like best about the product?
The integration with Salesforce is very seamless. Very efficient in terms of making things easier for the person who takes the call by allowing her/him to access all the callers data right before answering the call.
What do you dislike about the product?
Round robin functionality hasn't been working for us as we would like to. Talkdesk is still investigating why this doesn't for account.
What problems is the product solving and how is that benefiting you?
Our company's Tech Support, Sales, Billing and Scheduling departments use Talkdesk. The ability to related call records (Talkdesk Activities) with Cases, Opportunities, Leads, and Contacts objects in Salesforce is huge for us.
Recommendations to others considering the product:
Talkdesk is improving all their services and products and I think it is definitely an awesome telephony tool for any departments in your company.
Great tool for sales team
What do you like best about the product?
Talkdesk makes it super easy to find recorded calls and to live monitor calls to use for ongoing sales training. You can also set up ring groups to streamline your inbound sales process. Purchasing new phone numbers, especially when you need a local number is really easy. Voicemail is easily accessible and emails/slack notifications for missed calls and voicemails are really simple to set up.
What do you dislike about the product?
I wish that there was an iOS app for talkdesk.
What problems is the product solving and how is that benefiting you?
We recently switched to sales pods, so talkdesk made it really easy to set up ring groups for each of the pods.
Talkdesk
What do you like best about the product?
I really like the fact tat talk desk makes it easy.
What do you dislike about the product?
When it logs you off at a random in between calls.
What problems is the product solving and how is that benefiting you?
Taking calls and booking reservations
Super intuitive software
What do you like best about the product?
I have been using Talkdesk for about a year, but I have had contact center roles at other companies which used different software in the past. Talkdesk is by far the most intuitive contact center software I've used. The interface is easy to navigate, it integrates seamlessly with Zendesk, and I find that a lot of the time I can answer my own questions just by taking a moment to explore the settings and options. I can also easily monitor the productivity of my team, and rarely have complaints about call quality.
What do you dislike about the product?
Very occasionally there are issues where agents may get stuck in aftercall or away, and updating their status does not actually put them back in the call rotation. However it is nothing that re-starting doesn't typically fix.
What problems is the product solving and how is that benefiting you?
Talkdesk makes training and coaching my team really simple. Administrators can monitor real time stats/productivity, review call recordings with agents, and have them listen in to the calls of their teammates for experience.
Recommendations to others considering the product:
This is a very easy to use, quick to learn tool for users of all experience levels.
Easy to use, fair bills, excellent customer service, some connectivity issues
What do you like best about the product?
I really like the extreme ease of use by itself or connected to the CRM software we use to organize our task.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
What do you dislike about the product?
Some connectivity issue and delay on response during the calls, especially for MEAST countries and Russia and the no full availability of phone lines around the world (for some countries, we needed to use an external provider).
What problems is the product solving and how is that benefiting you?
More call efficiency at a lower price than other competitors
Simple and Smart
What do you like best about the product?
is simple, fast and synchronized with sales force
What do you dislike about the product?
sometimes the quality of the calls in not very high but i'm not sure if the problem come from talk desk
What problems is the product solving and how is that benefiting you?
we are calling our students
Recommendations to others considering the product:
Anything to recommend i'm very satisfied about this product.
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