Talkdesk
TalkdeskExternal reviews
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Useful and simple
What do you like best about the product?
Intuitive tool with good setups without any difficulties
What do you dislike about the product?
Honestly nothing to say, it's just good. the software do the job
What problems is the product solving and how is that benefiting you?
calling and check some workers task
tools o call and make outbounding calls
What do you like best about the product?
easy to invite guest on the call
easy to compose the number
easy to compose the number
What do you dislike about the product?
not easy to count how many call per day I have done
What problems is the product solving and how is that benefiting you?
I am calling customer for making business
Good outweighs the bad
What do you like best about the product?
I like Talkdesk for it's ability to track and record calls. I am not sure if it is my network or talkdesk specifically, but I am frequently having to close out of it and open it back up for it to work properly. I have talked to others on my team and some have experienced the same thing while others have had no problems with that.
What do you dislike about the product?
I don't like that talkdesk creates a duplicate ticket for every call and that I am constantly having to close out of it and reopen for it to work. I also find it difficult to transfer to someone else; if there are calls in the queue, they have no opportunity to set themselves to "available for transfer" before the next call is routed to them.
What problems is the product solving and how is that benefiting you?
We are now able to see what is driving the volume of our calls by selecting a disposition.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Recommendations to others considering the product:
I think it is capable of doing what we need it to do... it's just a learning process and a matter of getting things customized.
TalkDesk is great!
What do you like best about the product?
The tool is simple to set up and to use. It has been reliable 95% of the time. I love that I can work from anywhere and receive calls forwarded to my cell phone.
What do you dislike about the product?
I wish you could set up additional logic for incoming calls such as round robin instead of just having the phone ring to a group of people.
What problems is the product solving and how is that benefiting you?
We needed to set up a line for people to call in. I enjoy that TalkDesk helps us to answer the phone very quickly because it will ring everyone's phone at the same time and it's first come, first serve. Helps to create a competitive environment.
Simple but Effective Call Management Tool
What do you like best about the product?
I like the record keeping in Talkdesk that allows you to see all previous calls, listen to the calls, and keep a thorough contact list.
What do you dislike about the product?
The biggest limitation is the lack of a plug-and-play integration with Client Success which is part of our relationship management solution. I know you can integrate Talkdesk with CS but there is some custom dev work that needs to be done.
What problems is the product solving and how is that benefiting you?
Again, simplicity is the key for us. We want to manage our calls and have full call records easily at hand so anyone can investigate call history and phone records if needed. Either for accountability or for referencing customer needs.
Recommendations to others considering the product:
Be sure to use the roles effectively for call routing and accountability.
Intuitive, smooth program.
What do you like best about the product?
Talkdesk makes reporting, tracking and connecting with clients easy with an intuitive UI and visually simple display.
What do you dislike about the product?
At the user scope, I find no issues with Talkdesk on a day to day basis.
What problems is the product solving and how is that benefiting you?
Talkdesk lets you easily connect with customers, allowing seamless communication and data collection.
Talkdesk is great!
What do you like best about the product?
We have really enjoyed the ease of use and user friendly layout.
What do you dislike about the product?
So far no complaints! We love Talkdesk and so far have no further features needed.
What problems is the product solving and how is that benefiting you?
Talkdesk has boosted overall efficiency and has positively effected our workflow.
Great User Experience!
What do you like best about the product?
This is one of the best call center programs I've used for maintaining statuses and taking calls. It's clear, clean, and visually appealing.
What do you dislike about the product?
User-error is my only issue, especially when it comes to forgetting to change a status. There doesn't seem to be an easy way to edit these stats.
What problems is the product solving and how is that benefiting you?
This is keeping our call center easily taking calls and managing time between work.
Recommendations to others considering the product:
This is a great program for reps!
Great phone system
What do you like best about the product?
Good functionality and great reporting.
What do you dislike about the product?
Can be expensive! We have a lot of users so this adds up quickly.
What problems is the product solving and how is that benefiting you?
We are able to have a complex call flow/
Solid Software
What do you like best about the product?
For my purposes, being able to see any live calls, see who's available and see how we are meeting goals when it comes to serving clients.
What do you dislike about the product?
Their Application functionality is very simple, and often times we have some issues connecting with clients. Would like an in-house VoIP option for mobile use which currently talkdesk does not provide
What problems is the product solving and how is that benefiting you?
Being able to answer more phone calls and avoiding clients not waiting for someone for assistance.
Recommendations to others considering the product:
It's a user-friendly software, it works well and it does allow for any of those on it to be able to support whatever community is needing service
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