Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Splendid Experience
What do you like best about the product?
Agent reports and activity reports, and there are many other reports
What do you dislike about the product?
Nothing much to dislike; in reporting tab, if more options would be great
What problems is the product solving and how is that benefiting you?
We can monitor pretty much all agents are available and non-available, you can change agents' statuses, and you can log out the agents if they are left logged in, I must say from my experience this is one of the great tools I've ever used it.
Recommendations to others considering the product:
it's a great tool for monitoring agents adherence and activities
Descriptive and effortless
What do you like best about the product?
1. The detailing in the reports as a manager.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
2. The ability to coach an executive over the call and barge into the call to help him with the closure.
3. The flowless interface and connectivity.
What do you dislike about the product?
1. Sometimes with the huge load on the server the connectivity drops a little bit.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
2. Numbers shows as spam to a lot of users.
3. Slow at the time of adding the ring group in live reports.
What problems is the product solving and how is that benefiting you?
We are in a B2C sales company and it is helping us getting closures over the call and is definitely a huge value add to the company financially, as all the executives are from India and dialing across the world.
Talkdesk Support
What do you like best about the product?
The ease of use system, very flexible in terms of configuration and great support.
What do you dislike about the product?
Nothing, i want some alerts on the call bar, that shows the calls in the queue or if someone has started the chat.
What problems is the product solving and how is that benefiting you?
Client services, low cost, and more organized
Recommendations to others considering the product:
Its my first experiance with talkdesk or any VOIP setup as an administrator , i am setsified with the system's functionality and its support.
Very easy, I can find and generate my reports quick
What do you like best about the product?
graphics and data is easy to find it and friendly
Connection agents
Connection agents
What do you dislike about the product?
we just have warm o blind transfer, no conference
What problems is the product solving and how is that benefiting you?
Organization, and find the correct strategy with the reports
Recommendations to others considering the product:
Keep it up!!
Great Experience.
What do you like best about the product?
When I have spoken with Talkdesk about improvements that they could make like report sharing and better reporting in Salesforce I have seen these updates come through very quickly. It's nice to feel like my voice matters when it comes to product development.
What do you dislike about the product?
The reporting could be more intuitive sometimes it is hard to extract or calculate the data that I am looking for without using external resources. It would be nice also to have improved features like groups of ringgroups to make reporting easier.
What problems is the product solving and how is that benefiting you?
Talk to us is a great CTI tool we are able to get comprehensive data and utilize the features of the Salesforce integration to give us a holistic view of our customer.
Recommendations to others considering the product:
Take the time to look at all of the features that you need if you are looking for comprehensive dialing and a Salesforce integration Talkdesk is a good solution.
Talkdesk team's support is excellent
What do you like best about the product?
The overall GUI is clean and simple, it's very easy to keep an eye on team performance and statuses over the course of the day. The Talkdesk team is very responsive to support requests, they ask helpful questions and provide great insight!
What do you dislike about the product?
The reporting section is pretty unintuitive and confusing, it has a steep learning curve and inexplicable limitations (can't filter live dashboards on the fly, in edit-mode it filters only by ring group instead of specific agents). If these issues get solved/improved this would be the perfect phone service.
What problems is the product solving and how is that benefiting you?
Increasing our omni-channel contact center by leveraging smart phone software like Talkdesk to allow us to better serve our clients in real-time, while getting excellent data and insights about our clients' needs and our agents' skills.
Nice calling tool
What do you like best about the product?
it is easy to use and copy-paste works for calling numbers also quick start and works well
What do you dislike about the product?
none it is very easy to use and set up good product for calling teams
What problems is the product solving and how is that benefiting you?
tagging on the account and capturing logs
Talkdesk Call Center Review
What do you like best about the product?
Talkdesk has an easy to use interface for tracking and knowing what agents are doing and when. Being able to quickly control/manipulate what Ring Groups an agent is on has proven to be a useful tool.
What do you dislike about the product?
The information available through the reporting section is great, but the naming convention doesn't seem to match what the reports are for. The filtering options are limited as well. Having to switch from Widget to Web mode in order to monitor a call is a bit clunky as well.
What problems is the product solving and how is that benefiting you?
Talkdesk has been great in terms of being able to understand call volume and flow. It has given us the ability to quickly adjust agent assignments based on real-time business needs.
TalkDesk for TimeDocHealth
What do you like best about the product?
it's great for our employees that call patients for our clinics, so far the experience has been mostly positive.
What do you dislike about the product?
Unfortunately, some of our nurses live in very rural areas with poor internet speed. that can be a problem with the calls.
What problems is the product solving and how is that benefiting you?
assigning numbers so that the patient does not think they're calls from out of state and likely scams. We also tying Click2Coach so we can record the calls and review.
Reports & Analysis
What do you like best about the product?
You can track in real-time, call queues and agent status. Also pulling reports are not ALWAYS bad or incorrect.
What do you dislike about the product?
The daily reports emails when it does not accurately pull the correct information. I had daily emailed reports that one day sent data with straight 0's!
What problems is the product solving and how is that benefiting you?
Solving daily abandoned calls issues and also agents status issues for long breaks/lunches/acw. Benefits to keep track of calls and transfers as well. Also agents productivity.
Recommendations to others considering the product:
Play around with everything, so you know any other helpful links and tools to use for your reference!
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