Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Telephony Platform
What do you like best about the product?
Talkdesk is a good tool for inbound/outbound calls. It offers a really good live dashboard and many different reports that can help you manage your team very well.
What do you dislike about the product?
It does have some limits from time to time. It did not have APIs available for all the plans before but that's not the case anymore. I do wish they offered more integrations and had connectors for ETL tools/fetching reports out of Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk is a great tool that can help manage call queues, SLAs, and team members across different channels in a very efficient way. Talkdesk reporting can help you get a better understanding of your business.
Experience with talkdesk
What do you like best about the product?
Call bar is good and useful for our sales agents
What do you dislike about the product?
Reporting is not really intuitive and sharing reports and being able to edit them regardless who makes them is needed
What problems is the product solving and how is that benefiting you?
No benefits really from talkdesk as it's pretty standard to the rest of the tools I have used.
Really good service and product assistance
What do you like best about the product?
As a System Admin, talkdesk has many services that helps in giving the best customer service. I am able to admin agent for my company in an efficient manner and customize permissions given to agents.
What do you dislike about the product?
The non realtime system status on the status webpage. From time to time that we encountered downtime in the system, the status page is not updated real time.
What problems is the product solving and how is that benefiting you?
Providing the best and realtime customer support is our top priority. Most of the time, customers would rather call than to send emails to address their needs. This is what talkdesk is providing my business, the ability to communicate to customers and address their needs as fast as possible.
Recommendations to others considering the product:
Give it a try and you will not think of other product to replace it.
One of the best contact centre calling application
What do you like best about the product?
The user interface of Talkdesk is very friendly and easy to use. The functionality available with this application is very useful, I can create my own team and can add my whole team here. Monitoring my team members becomes so easy with this feature. I can also get different reports for my team which is very useful.
What do you dislike about the product?
Talkdesk has many features which I personally like a lot but at the same time, there are very limited customization features available to us. Many times, I need certain functionality in my way of liking but I don't get the option to customize the existing functionality.
What problems is the product solving and how is that benefiting you?
We are using Talkdesk mostly for calling our customers. It has become very easy in assigning different calling numbers to my team members for calling and at the same time, I can track the performance of each member very efficiently.
Recommendations to others considering the product:
I will highly recommend Talkdek to everyone as a contact centre solution.
Exceptional Communication
What do you like best about the product?
The communication we have received from our Customer Success Manager, Matthew Dale, has been exceptional! Over my career and working with many different call center (contact center) platforms, the communication and support we have received from Matthew Dale has (and remains) clear and concise. He is willing to meet with us whenever we need additional assistance. He works to understand our business needs and the unique demographics. Truly appreciate Matthew and all he does for us to help make our jobs easier and our Contact Center run more smoothly.
I have also found that when I open support tickets, they are addressed quickly. While the support representatives might not know or understand our daily inner workings, they are quick to inquire into specifics and work with us to gain a better understanding of what the issues or concerns are.
I have also found that when I open support tickets, they are addressed quickly. While the support representatives might not know or understand our daily inner workings, they are quick to inquire into specifics and work with us to gain a better understanding of what the issues or concerns are.
What do you dislike about the product?
We have seen some downtime with our contact center over 2021 for various reasons. Understanding most of these are resolved quickly, these are still heavily impacting.
What problems is the product solving and how is that benefiting you?
We recently were able to launch live chat. Live chat has been an outstanding benefit so far. We hope this will allow our agents to be more effective during our busiest part of the year. We are looking at other producuts to implement in Q2 2022.
A cleaner and more aesthetically-pleasing version of RingCentral
What do you like best about the product?
I'm a big fan of Talkdesk's integrations and user-friendly appearance. Everything about the platform's look and functionality are pleasing. We're able to use it with Zendesk with ease and it allows us to finish up calls and take notes quickly.
What do you dislike about the product?
The only problem is that Talkdesk isn't always reliable. For example, if the widget says "Available", sometimes we're actually still in "After Call Work". This slows down production and forces the team to double-check that they're in the right status after every call.
What problems is the product solving and how is that benefiting you?
In the end, with Talkdesk, we're able to take notes and finish calls quickly. It's easy to warm or blind transfer calls. All of the widget's icons are self-explanatory and the settings are simple.
Great platform with some bugs
What do you like best about the product?
The practicality of the app, it's straightforward to use and has a lot of great features for the direct users. Searching calls is also really simple and gives easy access to find specifyc calls.
What do you dislike about the product?
The only downside is the unexpected problems that arise here and there. One day it works fine, but the next day, there is a breakdown or some issue that slows down the service, and it's impossible to make calls.
What problems is the product solving and how is that benefiting you?
The main thing is to communicate with all parties involved in the process. We use it to solve customer-related issues when it's urgent, and we benefit a lot from the quality of the calls.
Recommendations to others considering the product:
Reduce breakdowns and make the smooth working time consistent
TD
What do you like best about the product?
Easy to route calls based on skill or product.
What do you dislike about the product?
Frequency of incidents, some dipped calls
What problems is the product solving and how is that benefiting you?
Customer requests thats are one touch
Incredible Info Log
What do you like best about the product?
Transferring calls using warm and cold transfers is the best communication link integration. I love this as it makes managing client calls easier. You have access to other agents' talkdesk activity, which makes it easy to transfer or take a message.
What do you dislike about the product?
The only snag is the usage of headphones during outgoing or incoming calls. The quality of calls immediately degrades if the W-Fi connection is slow or no headsets are connected to the device.
What problems is the product solving and how is that benefiting you?
Decreasing the number of agents needed on a calling line, the caller can be transferred directly to a department without putting them on hold for long.
Great Call Center Tool
What do you like best about the product?
I really like the ability to transfer calls between available agents. All available agents get the call and when someone picks up you get notified that another agent has picked up the call.
What do you dislike about the product?
Unfortunately, some features need further polishing. Switching between different access applications doesn't always work seamlessly. If you are using Windows 10, the Callbar application ca steal your microphone instead of allowing it to be accessed by other applications. This is frustrating when you constantly have to go into Microphone Privacy Settings to disable and re-enable your microphone in order to get access to it again. There should be a an option that if using an External SIP device that it does not try to access your microphone.
What problems is the product solving and how is that benefiting you?
Call recording is always on, which allows me to go back to other agents calls, listen to them, and then follow up on their case more thoroughly. This is incredibly helpful if they've asked for my help where both the person they were supporting and themselves had to go off shift.
showing 871 - 880