Talkdesk
TalkdeskExternal reviews
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Love Talkdesk
What do you like best about the product?
I love how we can easily go back and listen to all of our calls. I also love the extension into salesforce. it makes it really easy to dial quickly!
What do you dislike about the product?
Not much! I wish the reporting was a little easier to build but the Ytica dashboards are great
What problems is the product solving and how is that benefiting you?
many many many users for a low cost! we need to record the calls for quality assurance. we have also integrated with our backend system to easily review calls on our "admin"
Recommendations to others considering the product:
Easier integration with salesforce w many users and calls
Great Product...Great Service Support
What do you like best about the product?
I can't say enough about the customer support...it's refreshing to know when a tech tells you that they are going to look into a problem for you...they not only do that, but they get back to you in a timely fashion.
What do you dislike about the product?
I really haven't any major concerns as of yet. I guess the only issue I have as of right now, is the Callbar's limitation in regards to the "favorite" contact section. Each rep cannot have one of their own. Also the reporting is not customizable as I would like to see it.
What problems is the product solving and how is that benefiting you?
So far my team is far more efficient in handling and making calls and I have seen a difference in their daily performance progress.
Recommendations to others considering the product:
Talk a look at Talkdesk...it might surprise you
This cloud based telephone platform is very good.
What do you like best about the product?
The administration panels are easy to use and change settings. It integrates easily with my CRM.
What do you dislike about the product?
I'd like to have a re-dial feature so that I can call the same number repeatedly with just one mouse click.
What problems is the product solving and how is that benefiting you?
In general it speeds up my work.
Recommendations to others considering the product:
Simply go forward and enjoy the experience. Managing the account has been easy with a good customer experience.
Talk desk review
What do you like best about the product?
Talk desk is very user friendly and intuitive. Pairs up very nicely with other tools like zendesk.
What do you dislike about the product?
It doesn’t happen too often
But when there are glitches or it freezes it effects the functionality of everything else.
But when there are glitches or it freezes it effects the functionality of everything else.
What problems is the product solving and how is that benefiting you?
No business problems.the benefits are that it’s a great phone support system that makes transferring calls and changing statuses very easy
user friendly and easy to use
What do you like best about the product?
how simle ot is to use talkdesk its options the way it connects with other software and how updated it is
What do you dislike about the product?
lack of some buttons like call lg directly from the call bar and ringingtone that i cant call while its in the backgroun and everytime i have to press dismiss after a call
What problems is the product solving and how is that benefiting you?
calling various clients or better said huge amount of clients and talk desk is awesome reliable and has minimal issues wth call quality
Recommendations to others considering the product:
its the best in its sector
Talkdesk has shown to be relevant, effective and very easy to use and explore.
What do you like best about the product?
The accessibility of Talkdesk is great, it easily allows merging with other software and it's quality has proven to be consistent. When issues to arise the customer support is responsive and attentive and problems are fixed accordingly.
What do you dislike about the product?
At times there may be lagging, this is not a frequent issue however it may affect the usibility and stability
What problems is the product solving and how is that benefiting you?
The company uses Talkdesk for multipurpose communication and engagement
Recommendations to others considering the product:
It is really easy to use and covers all the requirements
The best way to organize a busy line
What do you like best about the product?
One feature I appreciate about Talkdesk is it shows what everyone in the office is currently working on at the moment. This allows everyone to use their time efficiently, and to create a balance demand and work needed as the workday progresses.
What do you dislike about the product?
I'm not a fan that there is no way to switch to a different status quickly, and that you have to look for it and select it manually. This can usually take a bit of time, as some of the categories tend to blend together, and if there is a long list, can be tricky to spot the one you want
What problems is the product solving and how is that benefiting you?
It is a solid way to maximize time and efficiency for an entire floor, especially since it can
More visibility into information I need
What do you like best about the product?
The most helpful thing so far has been reporting. Although the reporting interface could be better, I am able to request the specific data I need and run reports on-demand through the Talkdesk interface or Salesforce. There are scheduled reports we run weekly like the agent status report which allows you to see what status an agent is in and know how long they are in that status for the time frame you run the report for.
What do you dislike about the product?
There are many UI/UX changes I would like to see to make the UI more friendly and lessen the number of clicks it takes to accomplish certain tasks. I don't dislike the reporting but in general there could be more user friendly ways to generate the reports you need without forcing an export. They could add more reporting in the UI to accomplish what the exports do.
What problems is the product solving and how is that benefiting you?
I did not have visibility into any agent reporting with our old phone system. Talkdesk allows me to easily check agent status over periods of time along with nice live reporting features.
Recommendations to others considering the product:
N/A
Great for remote teams
What do you like best about the product?
I like how simple the UI is and the ability to easily change your online status. The metric/reports are also very easy to track and run.
What do you dislike about the product?
No mobile app. Would be awesome to have an app to view metrics, resolve voice messages and even have the ability to make calls through so you don't need to use your personal line.
What problems is the product solving and how is that benefiting you?
Using a centralized area for remote sales reps and inbound follow-ups.
Recommendations to others considering the product:
Mobile app would be awesome to have!
Great Telephony System for Smartly Scaling a Support Team
What do you like best about the product?
I love how easy it was to set up. The agent UI allows each member of the Support Team empower themselves to make decisions and track progress towards goals. I love that TalkDesk allowed us to bring our own SIP profiles as have a unique setup.
What do you dislike about the product?
Although, TalkDesk has some great canned reporting, it is difficult to build out reporting to track other metrics.
What problems is the product solving and how is that benefiting you?
We had switched to ZenDesk and choose to go with TalkDesk because of how strong the integration was between the two systems. It has allowed us to funnel feedback to our Product and Dev teams to drive a better customer experience.
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