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Talkdesk Review
What do you like best about the product?
Seeing the actual Service level and the available and not available agents
What do you dislike about the product?
Too many screens to open when need to check on agents status
What problems is the product solving and how is that benefiting you?
When Call listening and queue management. Very helpful in checking agents' stats.
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Good platform, but unclear as to the direction they are moving in
What do you like best about the product?
There are a lot of features to help you run a call center or phone support team. It is certainly a powerful system that can adapt to the needs of your business.
What do you dislike about the product?
The direction the company is going in appears to be wider than it is deep. More phone focus would be appreciated, rather than trying to become a chat, sms, and email provider.
What problems is the product solving and how is that benefiting you?
We are trying to implement better routing and automation with talkdesk
Great for texting
What do you like best about the product?
Used this mostly for SMS - but the platform was very smooth and easy to use. Well designed!
What do you dislike about the product?
I had no issues with Talkdesk while using it
What problems is the product solving and how is that benefiting you?
Communicating with clients - some prefer texting to a phone call, we used it mostly for SMS. Great to have another channel to lean on to keep clients engaged
Recommendations to others considering the product:
Talkdesk is a super intuitive tool, and very user friendly. I can only speak to the SMS component of it (as we were using it in addition to a dialer that did not offer SMS capabilities).
Not pleasant
What do you like best about the product?
Capabilities of the system as other partners are benefiting from it
What do you dislike about the product?
lack of coordination
, the mismatch between what was promised and actual functionality
, the mismatch between what was promised and actual functionality
What problems is the product solving and how is that benefiting you?
auto-dialing the prospects in salesforce
User friendly communication software for productive workers
What do you like best about the product?
The layout is great, and it is easy to navigate. The ability to have Callbar anchored to your desktop makes multitasking a breeze.
It is great for managers to have eyes on team members through reporting without needing actually to be in front of them. The analytics are a great resource the level of reporting is very usuful even for smaller companies.
The ability to use the automatic dialer also saves an abunance of time for those who are comfortable with it. Even those who do not use it find that simply being able to copy and past a number from a clients contact info and into callbar save time and miss dials.
It is great for managers to have eyes on team members through reporting without needing actually to be in front of them. The analytics are a great resource the level of reporting is very usuful even for smaller companies.
The ability to use the automatic dialer also saves an abunance of time for those who are comfortable with it. Even those who do not use it find that simply being able to copy and past a number from a clients contact info and into callbar save time and miss dials.
What do you dislike about the product?
There are a few minor kinks still being worked out in the texting interface, but it is nothing that hinders productivity. There is one downside when launching callbar itself and logging in, you need to click on the Talkdesk icon at the top of the screen to get the login page to reload to your available tabs. This would be much better served as an automatic refresh.
Also refreshing tabs creates a pop up which states that you may lose information, to easily navigate and refresh the call log you have to click from one tab to the other.
Also refreshing tabs creates a pop up which states that you may lose information, to easily navigate and refresh the call log you have to click from one tab to the other.
What problems is the product solving and how is that benefiting you?
Productivity issues, we are able to get a handle on call value and utilize our team more efficiently than when we had used hard-wired phones. The system is easy to learn and integrates well with our CRM allowing training to be less hassle-free.
Recommendations to others considering the product:
Utilize all the available resources in your package. Keep in mind that when you transfer calls, the clock still runs on that call for billing, so limiting transfers may be in your best interest.
Easy functionality with a well thought out knowledge base
What do you like best about the product?
I like how easy it is to filter interactions and listen to them immediately without waiting for a long time to load different sets of interactions per different team members.
The functionality of customizing my own team as well as checking our current service levels is great. In this way, I can monitor each of our agent's performance in AHT.
Live call monitoring is also a feature I like so we can use it to validate all our efforts in training and quality audit recommendations
The functionality of customizing my own team as well as checking our current service levels is great. In this way, I can monitor each of our agent's performance in AHT.
Live call monitoring is also a feature I like so we can use it to validate all our efforts in training and quality audit recommendations
What do you dislike about the product?
I dislike how the widget function is not just a "pop out" feature in talkdesk and you'd have to install another program for the callbar.
I wish the quality audit functionality came in free with the basic package as it's an essential tool to be able to filter the calls immediately and audit them FROM talkdesk and create a report out of it.
I wish the quality audit functionality came in free with the basic package as it's an essential tool to be able to filter the calls immediately and audit them FROM talkdesk and create a report out of it.
What problems is the product solving and how is that benefiting you?
A dilemma that I've had with previous vendors is that it takes SO LONG for interactions to load, and as I facilitate lots of meetings where I need to be able to obtain calls and interactions immediately and share them with my audience, with the benefit of calls easily being filtered I can immediately locate a specific agent and the time range I would want.
Recommendations to others considering the product:
If you are looking for a simple, easy way, and a FAST tool for checking your call center interactions, talkdesk is the way!
TalkDesk is very good for your business
What do you like best about the product?
Easy to use. Good for doing incoming and outgoing calls
What do you dislike about the product?
I honestly can't think of annything right now.
What problems is the product solving and how is that benefiting you?
Since I am in a BPO industry, taking in calls and receiving calls are easy thanks to TalkDesk
Recommendations to others considering the product:
I've been using softphones for over 10 years. I am not satisfied with most of it, but TalkDesk is very user friendly and I am definitely recommending it for all business owners.
TalkDesk is a intuitive platform to use and can pull a lot of information if needed.
What do you like best about the product?
Pulling reports is the best part. It can show you many numbers based on what you want to look for in a dashboard. If and when there is a problem, TalkDesk is prompt in answering any questions via email.
What do you dislike about the product?
If we could intergreat every single platform we are currently using all into one.
What problems is the product solving and how is that benefiting you?
Numbers and reports. The benefits are it shows you a breakdown of each filtered line.
So easy to use!
What do you like best about the product?
What I love most about Talk Desk is how user friendly it is. Even first time use was a breeze
What do you dislike about the product?
Nothing to dislike. Can't really think of any downsides
What problems is the product solving and how is that benefiting you?
Makes auditing phones calls at work very easy.
Excellent customer service
What do you like best about the product?
We have an excellent dedicated customer success team who ensures all required help/assistance required is catered with quality output within no time.
What do you dislike about the product?
There is nothing to dislike at Talkdesk for now
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us manage international calls for our customers, we are able to derive fruitful reports & insights out of Talkdesk captured data which in turn helps us forecast & improve on our metrics.
Talkdesk has been fixing all the requirements on prompt basis & ensure customers are satisfied everytime.
Talkdesk has been fixing all the requirements on prompt basis & ensure customers are satisfied everytime.
Recommendations to others considering the product:
They are highly professional with a matured set of talented folks who knows how to keep their customers happy.
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