Talkdesk
TalkdeskExternal reviews
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Best Phone Integration
What do you like best about the product?
The functionality of the program makes it easy for anyone to learn and operate. You can build out multiple boards for tracking and best of all they have a teaching section.
What do you dislike about the product?
The only dislike which is probably a user error is that when you sign on to the web mode it logs you in automatically. No biggie.
What problems is the product solving and how is that benefiting you?
We are solving multiple issues. From customer wait times, intentionally missed calls, reconnecting with those who left voicemails and so much more.
Recommendations to others considering the product:
Talkdesk has some great functionalities for CX companies. I would encourage the admins to go through the learning courses as it will help you to maximize your success with the product.
Best software to integrate for any customer support service
What do you like best about the product?
Talkdesk offers a wide variety of options and can be integrated easily with other applications to get the task at hand done with ease. I love the dialer feature that it comes with for receiving customer calls.
What do you dislike about the product?
There is no specific feature that I dislike, however at times, the call quality does get distorted, and disconnections happen pretty sometimes too. Other than that, it is an excellent tool.
What problems is the product solving and how is that benefiting you?
I use Talkdesk at work to receive calls from customers and to manage these calls as well as to have an overall review of the whole process as well. I feel that it is pretty easy to use and understand.
Recommendations to others considering the product:
I would undoubtedly recommend Talkdesk to everyone in the field of customer support.
Easy to use VOIP client and system
What do you like best about the product?
Simplicity, easy-to-find options, and robust administrator portal. Like the ability to route calls to a different handset. Transfering users is very simple and easy to understand.
What do you dislike about the product?
Sometimes due to service outages will cause glitches with the callbar client and will get stuck. Have noticed that sometimes calls will get glitched and fail to route.
What problems is the product solving and how is that benefiting you?
We work in operations, we use talkdesk/calbar as a critical infrastructure to communicate with our clients. Easy to use interface makes it easier on our workload.
The good, the bad, and the ugly
What do you like best about the product?
everything! it's easy to track is on the phones and never have issues with connectivity
What do you dislike about the product?
how difficult it is sometimes to find reports
What problems is the product solving and how is that benefiting you?
just trying to find easier ways to pull reports
Recommendations to others considering the product:
If you are looking for something easy and great to use daily to track your agents, get stats, anything along those lines, Talkdesk is very user friendly.
Great product and service
What do you like best about the product?
The system's flexibility to create different setups as you want them to meet the needs of your different markets/customers.
What do you dislike about the product?
The users callbar (computer phone) does not show a call history of recently made or received or missed calls.
What problems is the product solving and how is that benefiting you?
Since implementation, the use of Talkdesk resulted in a reduction in the total number of abandoned calls, dropping 50%. We also took advantage of Talkdesk’s call-back request option, which continues to garner positive feedback from customers across the globe.
Very user friendly application
What do you like best about the product?
Accurate reports talktime very user friendly and very convenient application to use
What do you dislike about the product?
No everything is amazing and quick . There is no such AOI ryt now
What problems is the product solving and how is that benefiting you?
Talk time sales manager productive hourly reports
Love this tool
What do you like best about the product?
I am a huge fan of this easy-to-use dashboard and reporting. It is providing me with a ton of insights immediately. We are setting up quality management forms now. It's a great tool we love it.
What do you dislike about the product?
sometimes the way i get to information is not intuitive but it is easy enough to figure it out. I really like even the things that frustrate me, it's a big improvement over what we had before.
What problems is the product solving and how is that benefiting you?
We are solving issues and concerns with productivity it's been amazing. I'm really excited to be able to demonstrate how effective wwe are as a team and prove it.
Recommendations to others considering the product:
Ease of use
TD reveiew
What do you like best about the product?
TD is ensuring to give us accurate reports, and also, it is user friendly and does not make things complicated for a person who is a new user.
What do you dislike about the product?
Nothing!. They're delivering the best. Good JOb!
What problems is the product solving and how is that benefiting you?
It has increased our CSAT score as there are very few call drops, and the network is transparent.
Recommendations to others considering the product:
If you are looking to generate accurate reports and to have user-friendly access, then this software is the best.
Great insights and detailed reporting
What do you like best about the product?
Customization options in the reporting section.
What do you dislike about the product?
Would really appreciate the addition of pre-setup reporting that users can customize in the "Explore" section and that can be pulled on a daily basis.
What problems is the product solving and how is that benefiting you?
Providing detailed reporting on the team's performance.
My Exceptional Service Experience With Talkdesk
What do you like best about the product?
Talkdesk has exceptional customer service and is always very responsive in answering and meeting our support needs.
What do you dislike about the product?
Although the knowledge base is easily accessible, I'm not always able to find relevant articles for my questions or needs.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, we can quickly and easily respond to our customers' calls and needs. Being a Talkdesk Admin has enabled me to help support all our agents as well.
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