Talkdesk
TalkdeskExternal reviews
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A simple, detailed, user friendly way to monitor one's time.
What do you like best about the product?
Talkdesk has a layout that is very user friendly. It allows for an easy flow between monitoring stats and assessing call volume. This makes for easy monitoring of associates and performance as a whole at a glance..
What do you dislike about the product?
There is only one thing that I would say I dislike about Talkdesk. The callbar does not have a timer for how long an associate has been in a status. Adding a timer to the callbar, I feel, would increase performance because one's time in a status can be clearly seen.
What problems is the product solving and how is that benefiting you?
Talkdesk has made monitoring other associates time far easier! Due to the easy flow of Talkdesk, you feel like you can monitor numerous different things in one location. As well as giving you a simple, yet detailed, depiction of the current situation.
Recommendations to others considering the product:
Simple, detailed, user friendly way to monitor associates time and for assessing call volume.
Accurate
What do you like best about the product?
the reporting feature makes it easier for me to do my job as one of the admins on the account
What do you dislike about the product?
I would have preferred if the call duration was in mins and hours instead of sec
What problems is the product solving and how is that benefiting you?
We are using it to improve the quality of support we provide to our customers
Recommendations to others considering the product:
yes I would recommend the service to others
Excellent product!!!!
What do you like best about the product?
Talkdesk is a super simple and easy to use, and it allows for calls to be recorded. Easy to install, an innovative product and good integration with SalesForce.
What do you dislike about the product?
Sometimes, but rarely the connection is bad!!
What problems is the product solving and how is that benefiting you?
Every day I have a fast connection with a customer around the world.
Talkdesk has a stable experience and the call signal is very stable most of the time!
Talkdesk has a stable experience and the call signal is very stable most of the time!
An Honest Review
What do you like best about the product?
I like the fact that you can visibly see the queue and the amount of time the calls have been waiting in the queue. I also like that you talk desk records your calls so you can easily go back and review them.
What do you dislike about the product?
I do not like that you can only store your calls for 3 -6 months before talk desk deletes them for playback. I also do not like how when going form the widget to the web version it sometimes will set you to available when you are not on a call.
What problems is the product solving and how is that benefiting you?
We are creating a platform with few calls dropped in order to offer our customers support 7 days a week.
Recommendations to others considering the product:
Just give it a test drive and you will not be disappointed.
Talk Desk .
What do you like best about the product?
I really like the ease of use when it comes to talkdesk! It is great phone software that has offered us a lot of benefits.
What do you dislike about the product?
The connection and quality are sometimes an issue depending on the connection you are using.
What problems is the product solving and how is that benefiting you?
We use talkdesk to communicate with our customers about their rental orders and to assist them with an issues they may have using out site/products.
Talkdesk is pretty reliable.
What do you like best about the product?
I like the Talkdesk allows the reporting tab. This allows me to see how long I've been in a certain function. Keeps me honest and helps me with time management.
What do you dislike about the product?
Sometimes Talkdesk crashes when a call is coming in and I am not able to answer. This causes me to have to restart my entire desktop.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to track my calls, time in functions, and my colleagues time as well. Enabling me to reach out for help, manage my time, transfer calls efficiently, and follow-up on customer's issues.
Recommendations to others considering the product:
Ability for specialist (users) to chat with Talkdesk support when technical issues arise with the product. Ability to offer up suggestions through the Talkdesk platform, as well.
TalkDesk is the best
What do you like best about the product?
I love how easy it to create and understand exactly what is happening on the sales floor. We're able to track everything much clearer and have a better overall understanding of our KPI's and metrics. I would highly recommend TalkDesk.
What do you dislike about the product?
I wish the mobile version was overall revamp. It can extremely difficult to get the information that I want when Im just using my mobile device. I think TD needs to create an app to help their users have a more streamlined experience.
What problems is the product solving and how is that benefiting you?
Being able to see everything
Talkdesk optimizes workflow and efficiency
What do you like best about the product?
Talkdesk is very easy to use and allows me to track metrics easily.
What do you dislike about the product?
There is nothing that I dislike about Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to optimize efficiency and get through calls quickly.
Nice app, nice design, easy to use, good quality of sound.
What do you like best about the product?
I like the device compatibility, and consistent connection once sustained
Easy to Install Innovative product Good integrations with Salesforce Responsive customer service
Ability to add numbers from various countries Visual IVR builder
Decent audio quality
Lots of features
Easy to Install Innovative product Good integrations with Salesforce Responsive customer service
Ability to add numbers from various countries Visual IVR builder
Decent audio quality
Lots of features
What do you dislike about the product?
Call quality issues are difficult to diagnose.
Like with any software, there have been some glitches but they are corrected quickly.
Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it.
Like with any software, there have been some glitches but they are corrected quickly.
Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it.
What problems is the product solving and how is that benefiting you?
The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface.
Love TalkDesk!
What do you like best about the product?
Easy to have extension into SF so you can easily just click on a number and it dials
What do you dislike about the product?
would love if it was easier to automatically log calls in SF. We've had trouble w that integration
What problems is the product solving and how is that benefiting you?
efficiency for the sales and customer service teams when calling. 1 click dial is the best!
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