Talkdesk
TalkdeskExternal reviews
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Great fit for all!
What do you like best about the product?
Account Management; Talkdesk have helped us best understand the product, and, therefore make the most of it. As a result, our Customer Experience Team is improving on a weekly basis.
What do you dislike about the product?
One technical issue took a while to resolve, however, it was unique in its problem.
What problems is the product solving and how is that benefiting you?
Customer Experience; reducing wait times; better producitivity; happier colleagues; and understanding the issues to enable us to proactively resolve issues.
Easy to use and intergrate
What do you like best about the product?
The salesforce intergration and ease of use
What do you dislike about the product?
Not being able to assign a call to a salesforce opportunity unless you access the opportunity whilst on the call.
What problems is the product solving and how is that benefiting you?
Knowledge of who is calling us and why
Talkdesk
What do you like best about the product?
Easy to use and implement, new features in every release, product team listens to us and we get them as features.
What do you dislike about the product?
Network issues, we want talkdesk on level where they tell us where is the issue in Network.
What problems is the product solving and how is that benefiting you?
taking CTI within Canon's landscape rather then using BPO's, adding value with the integration, making sure Salesforce is the only application which is used by agent.
Recommendations to others considering the product:
start using it, it simple to use
Phone system for small business call center
What do you like best about the product?
Talkdesk integration with Zendesk was seamless. The account managers really knew their stuff and were more than helpful. Our company felt really comfortable adding the system to our processes.
What do you dislike about the product?
There are so many competitors and Talkdesk felt like all the other options out there were the same. Nothing truly stood out about what they offered outside their customer service.
What problems is the product solving and how is that benefiting you?
Our previous system was antiquated and cheap. Talkdesk allowed us to monitor calls, call length, and provide accurate numbers to determine the size of the customer service team.
TalkDesk In 3 Words - Easy, Appeasing, Elegant
What do you like best about the product?
How easy Talk Desk it to use!
How good that it looks and the design of it!
And last but not least, how the program flows.
How good that it looks and the design of it!
And last but not least, how the program flows.
What do you dislike about the product?
To be honest, sometimes there is a glitch in the system and it sometimes takes a few seconds to fetch the data from the caller. It has been worked on since I have been using it because it seems to be happening less and less.
What problems is the product solving and how is that benefiting you?
TalkDesk has empowered us to help customer out and get them the customer service that not only they want to hear, but what they need to hear. We help customers get their cars out of tows, get them discounts at garages, and even help businesses save money and keep track of expenses.
Recommendations to others considering the product:
If you're on the fence, get TalkDesk. It is a truly wonderful program to use!
Oustanding software
What do you like best about the product?
Fast, Reliable, Helpful, Problem-solver, and quality assurance.
What do you dislike about the product?
Sometimes its stops working and you have to restart the software
What problems is the product solving and how is that benefiting you?
we are solving a huge problem in which we need to handle clients inquiries faster and its being helpful by solving that and getting in more sales.
Recommendations to others considering the product:
Try it and you would not regret
"Talkdesk Review"
What do you like best about the product?
Talkdesk gives a very easy to use interface, both in the web mode and keeping in mind that utilizing the application on my work area. TalkDesk stage was easy to learn. From somebody coming in with no consider focus experience this stage was easy to figure out how to utilize and the revealing is incredible. I adore that it is so natural to explore. Learning comes speedy its clear and simple when educating and preparing others. Programming joins well with Salesforce. They are continually refreshing and improving things consistently! Their client support is unmatched and productive in their supportiveness.
What do you dislike about the product?
I can't consider anything as of now since I never truly had an issue with Talkdesk. So far it's been extraordinary!
What problems is the product solving and how is that benefiting you?
Talkdesk permitted us a ton of straightforwardness, helping clients with precise data which we extraordinarily appreciate and flourish with inside the organization. It has a very quick interface for inbound and outbound calls. There help group is incredible,our group would now be able to make and take a huge number of calls proficiently.
Recommendations to others considering the product:
Talk work area is the correct choice for each organization which works with customers and clients. No reason I wouldn't recommend, extremely simple and basic with incredible call quality.
Talkdesk makes managing my team easier
What do you like best about the product?
I like how Talkdesk makes recordings of calls very easy to find. This helps me manage my team more efficiently. I also like the service level and call quality. Their tracking and reporting is awesome too.
What do you dislike about the product?
I wish the integration with ZenDesk was more robust but beyond that I do not have any negatives when it comes to Talkdesk.
What problems is the product solving and how is that benefiting you?
Call tracking, reporting and recordings are really important for our business and management team. The monthly reporting is great.
Easy to manage contact center
What do you like best about the product?
I like that I am able to review my team's metrics and help them to become more productive in their day to day interactions with our customers.
What do you dislike about the product?
I find it very easy to navigate. I don't have any recommendations for improvement at this time.
What problems is the product solving and how is that benefiting you?
I love being able to have a customer database for the history of conversations and training that we have provided.
Recommendations to others considering the product:
So easy to use!
Great Call Center Software
What do you like best about the product?
Before Talkdesk, my call center did not have measurable metrics or reliable recordings. Since implementing this software, it has been much easier to monitor employees and use the numbers to motivate productivity.
What do you dislike about the product?
At first it did seem like the cost was high, however since we have seen the benefits of this software, it is well worth it!
What problems is the product solving and how is that benefiting you?
We previously did not have an IVR for call routing. Since implementation, it has been easier to get our customers in touch with the right agent to solve their query.
Recommendations to others considering the product:
It is important to get he free trial and try this product out for yourself.
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