Talkdesk
TalkdeskExternal reviews
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The best phone for a corporate world
What do you like best about the product?
I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it.
What do you dislike about the product?
Honestly nothing , so far it has been the great of greatest experience using talk desk .
What problems is the product solving and how is that benefiting you?
Talk desk has added more featurs like counting time before i go available for the next call . That gives me time to get ready for the next call . Talk desk has also added feature where i am able to see my coachings from my team leader .
Very easy to use.
What do you like best about the product?
Quick responses and the number of features included.
What do you dislike about the product?
The updates that are needed on a regular basis.
What problems is the product solving and how is that benefiting you?
I am able to locate all of the activities and interactions with a person as Talkdesk records all the interactions
Outstanding Service
What do you like best about the product?
Talkdesk is a great platform and gives us everything we need, but Paul Handyside makes working with Talkdesk even better! Paul is the most efficient person I've ever come across working in IT!
What do you dislike about the product?
Having to sanction the invoice :) Nothing I can complain about right now.
What problems is the product solving and how is that benefiting you?
Call routing efficiency
Simplifies my role in making and receiving calls from clients.
What do you like best about the product?
It is very easy to transfer calls to other relevant departments within the organization.
What do you dislike about the product?
The time given for the after call work feature is very minimal, it could be a bit more.
What problems is the product solving and how is that benefiting you?
It makes it easy to receive calls from clients and also transfer some of these calls to any department within the organization.
it is smooth and very effective
What do you like best about the product?
it is very easy to use, there are no issues with it
What do you dislike about the product?
there is nothing I don't like about it, there is nothing wrong with it
What problems is the product solving and how is that benefiting you?
it helps me get in contact with sellers and for them to get in contact with me so we can get the documents I need to get their sale approved
Great Product
What do you like best about the product?
Wrap up time-allowing you to wrap up after a call. (After call work).
Great Custmer Support.
Reporting on talk desk is great and efficient.
Listening to calls
Great Custmer Support.
Reporting on talk desk is great and efficient.
Listening to calls
What do you dislike about the product?
Contacts aren't always updated and cannot be located easily.
What problems is the product solving and how is that benefiting you?
Adherence and timemanagement-Talkdesk effectively reports times in any status and allows for you to manage time as best as possible.
Easy to use
What do you like best about the product?
Talkdesk has quick and helpful customer support
Talkdesk is easy to use while also offering advanced features
Talkdesk is easy to use while also offering advanced features
What do you dislike about the product?
None , Everything is good. I enjoy using it
What problems is the product solving and how is that benefiting you?
utomate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience.
user friendly
What do you like best about the product?
it allows communication between colleges to be easier so that everyone is up to date with every upgrades and changes within the work space
What do you dislike about the product?
sometimes you are unable to see that someone had huddled you, there is no notification
What problems is the product solving and how is that benefiting you?
it helps with solving the seller's issue while seller is online with the supervisor, the benefit is that inquiries are resolved faster
It is user friendly make life simple
What do you like best about the product?
it helps me keep track of my daily activities and also my performance
What do you dislike about the product?
it is straightforward and effortless to use
What problems is the product solving and how is that benefiting you?
Talk desk helps me track my performance and I can also listen to calls and see where I went wrong if I got a mark down on a call and also read all the comments on my previous calls .
Talkdesk is a great app, very easy and effecient
What do you like best about the product?
It is easy to communicate using the talk desk and is used frequently, it gives the best quality call, records the call for training and quality and provides customer support
What do you dislike about the product?
Sometimes, they are slow and have technical issues.
What problems is the product solving and how is that benefiting you?
helps to automate customer interactions to improve their customer experience while reducing the operational burden
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