Talkdesk
TalkdeskExternal reviews
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Excellent reporting detail
What do you like best about the product?
The ability to monitor and report very closely on the help desk agents .
What do you dislike about the product?
Not much. When we have issues or questions their support team is quick and very helpful to find a solution
What problems is the product solving and how is that benefiting you?
Consolidating all our phone numbers and ring groups in a manageable format.
Best phone system we ever used
What do you like best about the product?
Reliable, we virtually had 0 downtime in 3 years. Impressive array of out of box metrics! Sound quality is impressive too.
What do you dislike about the product?
Support at times can be sluggish, especially on changing multiple numbers/agents at once.
What problems is the product solving and how is that benefiting you?
Talkdesk serves as our main contact center infrastructure. It allows to maintain, improve and expand all our workflows.
TalkDesk Review
What do you like best about the product?
The obvious best feature for us was the integration with Desk.com which we had being using as our CRM for over a year. Switching from another 3rd party VOIP system to Talkdesk was seamless and getting our agent up to speed with new system took just a few hours.
What do you dislike about the product?
At random times the call would disconnect. Not sure if it was on our side or with Talkdesk but this seemed to be a common complaint online. The call quality was not the best but it was good enough to meet our needs for our Support Team.
What problems is the product solving and how is that benefiting you?
Using Talkdesk with Desk.com brought full circle, our ability to track metrics within our CS team. The reporting is adequate and provided an in-depth analysis of what our agents could only previously summarize in weekly written reports.
Easy to use, streamlined process
What do you like best about the product?
The usability and the look of it. It's simple and sleek
What do you dislike about the product?
It can be a little buggy at times. Nothing too concerning
What problems is the product solving and how is that benefiting you?
customer service
Functional application with great features.
What do you like best about the product?
I like how you can swap between phone numbers easily for calling different markets. How you can transfer and see who is available. Also, how it works pretty well even over a mobile hotspot connection.
What do you dislike about the product?
I dislike that it does occasionally need to be reset but that's only like once a day.
What problems is the product solving and how is that benefiting you?
We're solving the problem of keeping track of call stats. It integrates seamlessly with Salesforce to keep count of call times, away times etc.
Amazing
What do you like best about the product?
I like that talkdesk is very seamlessly integrated with my CRM. It helps my sales team spend more time on the phones and talking to clients rather than waiting for the call to connect.
What do you dislike about the product?
Sometimes talkdesk will present a staticky call, which in return then drops out. All you have to do in order to fix this is just reset the system and it is good to go.
What problems is the product solving and how is that benefiting you?
We are reaching all of our clients using Talkdesk. Every single call made between this company and the industry that we are trying to tap into is made and recorded on Talkdesk. This helps keep the sales floor honest and efficient.
Easiest Platform for quickly making a high volume of calls
What do you like best about the product?
The ease of making calls and then being able to track them with the analytics it provides.
What do you dislike about the product?
Sometimes calls drop unexpectedly and force me to redial.
What problems is the product solving and how is that benefiting you?
The need to contact many potential clients and be able to effectively track the results of these conversations.
Recommendations to others considering the product:
Use it for every call you make day to day and tracking becomes very easy. Recording and re listening to calls is made very easy and you never forget where you left off with a specific client.
Good platform!
What do you like best about the product?
I like that it is user-friendly and accessible to those who may have never used a platform like this before. Some of the more advaned features are way over my head so I am limited in what feed back I am able to provide. So far, my experience has been positive and an easy transitision from other postitions I have held.
What do you dislike about the product?
Talkdesk does not integrate with other platforms as much as I would like but I'm assuming that features like that will improve as more platforms become available. The callbar that is available as a chrome extention doesn't work as well as I would like it. It has crashed upon multiple occasions and doesn't ring through. One time I experienced the call bar dropping all audio notifications which caused me to miss a few calls. It would be nice to know how to find the proper support for that specific extention!
What problems is the product solving and how is that benefiting you?
I'm able to speed through calls and access previous calls more easily. The user interface is what is most beneficial.
Recommendations to others considering the product:
I would recommend checking out the call bar, if it works for you! The call bar will sit over top of all other applications that you have open on your desktop (I use a Mac, so I am not sure if it would be any different for Windows users). The call bar worked for me for a few weeks but recently had issues of not providing audio notificaitons.
Talk Desk
What do you like best about the product?
The ability to communicate effectively with our customers to resolve their issues without having to resort to landlines and capability to utilize this tool anywhere with an active connection.
What do you dislike about the product?
Sometimes not all calls connect or there are one way calls. Have to disconnect, then reconnect headset in order to communicate with the individual on the other side of the line.
What problems is the product solving and how is that benefiting you?
Billing inquiries, refunds/ reimbursements, DMV paperwork cases, general inquiries, interdepartmental communication to resolve issues/ collaboration
Why I [refer TalkDesk vs my last VOIP supplier
What do you like best about the product?
The convenience of the App and clarity of the sound.
What do you dislike about the product?
I would prefer that the Callbar was smaller and I would like each user to have their own favorite contact list. Right now it is universal to the entire team.
What problems is the product solving and how is that benefiting you?
Cost cutting and easier set up for new remote users
Recommendations to others considering the product:
I feel at this point that TalkDesk was the right solution for our current growth path.
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