Talkdesk
TalkdeskExternal reviews
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Intuitive App - Great for Business!
What do you like best about the product?
I like how easy Talkdesk is to use and that it's pretty intuitive to figure out. Never had an issue with it working!
What do you dislike about the product?
There's nothing I really dislike. The only thing I would recommend is to have a way to do a warm transfer while someone is still on hold rather than having to take them off hold and then put them back on to transfer.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to integrate with ZenDesk and communicate with our customers without having to ask a bunch of verification questions, it's great since people are busy!
Recommendations to others considering the product:
I think it's a great service and works well for customer contact needs!
Changing Customer Service
What do you like best about the product?
What I enjoy the most about Talkdesk is the ability to listen to a phone call after you ended the conversation. I use this as a tool to make sure my customer service for the client is as great as it can be. I also use it to learn how to project more confidence over the phone with clients.
What do you dislike about the product?
The only thing I dislike if you don't close out the reason for call screen you will not be able to receive any new calls. This is a minor issue.
What problems is the product solving and how is that benefiting you?
Customer Support for websites is what we solve. Having the ability to listen to calls when a client has several changes cut down on having to reach back out which then saves time.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.
What do you dislike about the product?
I wish there was an easier way to be notified of a missed call or voicemail assigned to you rather than refreshing the dashboard every time.
What problems is the product solving and how is that benefiting you?
An effective and efficient call center solution.
Very Convenient Call Center Tool
What do you like best about the product?
I like how I can go back and listen to my calls for training purposes. Very easy to transfer phone calls and connect calls within our team. I've never had a problem with the sound quality either on a phone call using Talkdesk.
What do you dislike about the product?
I've had customers mention they don't recognize the number when we initiate a phone call.
What problems is the product solving and how is that benefiting you?
It's a convenient way for our clients to call into our entire team and quickly have their calls picked up & answered. It's also nice that if you aren't in the office, you still have your office phone essentially with you if you are working remote anywhere.
Necessary for your business practices!
What do you like best about the product?
Extremely easy to keep in contact with clients. No need for using your personal cellphone, keeping all contacts housed under one account for all members of your company, Talkdesk is a super user-friendly business tactic.
What do you dislike about the product?
Every once in a while, a call will come into a "line" that not everyone can see, but each call will always be seen by at least one person within your company, so you can always connect to your clients even if this happens.
What problems is the product solving and how is that benefiting you?
Connecting with clients. Easy to transfer calls. Extremely easy to pick up the phone and call. Great for keeping track of your past client calls. Super helpful from an organizational standpoint!
User-Friendly
What do you like best about the product?
I like the most of Talkdesk is Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls.
What do you dislike about the product?
Sometimes, the status will not change it right away, even I changed it to Break or Lunch, it is does not working sometimes, so I have to reload the page.
What problems is the product solving and how is that benefiting you?
Very easy and clear communications though Talkdesk, super cleaar to see though the reporting page.
Recommendations to others considering the product:
Highly recommended to
talkdesk is awesome
What do you like best about the product?
the fast taht is easy to use and very convenient, you can call any country from the platform
What do you dislike about the product?
sometimes, it gets forever to make a call,
What problems is the product solving and how is that benefiting you?
I have been calling my clients through talk desk and in the meantime made a lot of money
Recommendations to others considering the product:
a better design maybe
Very amazing tool
What do you like best about the product?
The platform is really intuitive and easy to use. I also appreciate the reporting tools to analyze my perfomances over the phone.
What do you dislike about the product?
Nothing ! I really appreciate the tool compared the other one we used before.
What problems is the product solving and how is that benefiting you?
I can contact all of my clients easily and I am also able to invite other people into the call. It's a lot of earned time when you are doing a lot of cold call.
Great Software
What do you like best about the product?
ease of use and great for connections with zendesk
What do you dislike about the product?
reporting is not great, it lacks a lot of features
What problems is the product solving and how is that benefiting you?
daily guests interactions
Recommendations to others considering the product:
Great tool, wont regret the decision
Great way to manage calls
What do you like best about the product?
Having the ability to see when a person calls from what number. International dialing is on point. Contact information is also valuable for us.
What do you dislike about the product?
No mobile app but I'm told it's coming soon. It often times will need to refresh when sitting open in a browser, it can range from needing to refresh after 10 minutes to 5 hours. It seems very random.
What problems is the product solving and how is that benefiting you?
Inbound sales/support, being able to effectively manage a high volume of calls. The ability to assign voicemails to specific users of TalkDesk is a huge bonus for us. It helps to quickly resolve support tickets as well as responding to potential sales.
Recommendations to others considering the product:
Is a fantastic way to use a computer for all calls.
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