Talkdesk
TalkdeskExternal reviews
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Talkdesk is a very useful live tool to check and track calls made/lost/time and so on!
What do you like best about the product?
I really like the intuitiveness of it, how we can create views according to our needs.
What do you dislike about the product?
Sometimes we have agents with issues to login, but that does not happen often.
What problems is the product solving and how is that benefiting you?
We can see live if the call volume is too high and put more agents to get calls. We can also track which agents are not online or to long in the wrong status.
Recommendations to others considering the product:
Talkdesk is an excellent tool that can show live phone contacts and also advisors statuses.
Great Business Tool
What do you like best about the product?
Variety of Filters for Report Settings is the coolest.
What do you dislike about the product?
It has a high loading time and tech glitches.
What problems is the product solving and how is that benefiting you?
It enables to keep a record, monitor, and also improve the team's SL and performance.
Recommendations to others considering the product:
Shared all above
Talkdesk is easy to use and it cannects to the call even with the slow internet connection.
What do you like best about the product?
The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number.
What do you dislike about the product?
The only thing that needs to be fixed is that when we make a call, it should be refreshed automatically but we need to click on refresh to see the last calls we made on the tall desk.
What problems is the product solving and how is that benefiting you?
At the talk desk, we are calling the partners to resolve their inquiries about our company products, I listen to the calls afterward and improve my personal skills of speaking to the partners.
Recommendations to others considering the product:
It's a very good software and I personally love it among any other software. This is like one place with all the things you need for making calls and doing quality assurance.
Having an awesome experience!!!
What do you like best about the product?
The user interface is so easy to use. Quality of the calls is the best no dropped calls. The fact that I can use Talkdesk with Salesforce is amazing. One-click calling makes my workday that much easier.
What do you dislike about the product?
I really don't have anything bad to say. You guys are always updating and making sure we know how to use it. The only thing I would ask for is a different ring tone when calling out or being able to change what sound you want. other than that thank you, guys!!!
What problems is the product solving and how is that benefiting you?
The problem I'm solving with Talkdesk is my time With one click I'm on the phone and speaking with the next customer. instead of failing a number and worry that the number is wrong
Talkdesk is the best
What do you like best about the product?
Talkdesk is super easy to use. It integrates with Salesforce. It records my calls so I can go back and listen to them.
What do you dislike about the product?
Honestly, I haven't found anything I dislike about Talkdesk. It makes my life easy at work.
What problems is the product solving and how is that benefiting you?
I am able to keep all my client's numbers. I just have to click to dial, which makes work easier. I can get more calls out. I like being able to go back and listen to my calls as well
Love Talkdesk!
What do you like best about the product?
Very simple, easy-to-use way to make back-to-back outbound calls daily. I can download and use on my work and personal laptop, which makes working from anywhere very easy. I always have calls transferred to my person phone without the client having that phone number.
What do you dislike about the product?
Sometimes people can't hear me or the settings get reset on me. I have to reset settings every time Talkdesk has an update. Very easy to fix though so it's not a big deal to me.
What problems is the product solving and how is that benefiting you?
being able to keep my personal phone number private. easy for hands-free calling so that i can type at the same time and give all of my attention to my clients/customers.
Recommendations to others considering the product:
I recommend having multiple phone numbers available to dial out from.
user friendly
What do you like best about the product?
It is easy to use, easy to find contacts, voice mails, listening to calls
What do you dislike about the product?
it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website, it expires if you go out of the website
What problems is the product solving and how is that benefiting you?
I am being able to answer calls and make outboud calls
Talkdesk - A Complete CCaaS Platform
What do you like best about the product?
Talkdesk makes it easy to focus on Customer Experience because their tools and users interfaces are so brilliantly designed. The declarative approach to configuration allows me to quickly respond to business changes; in one instance I was able to stand up a new call center using only Talkdesk in less than 2 hours. They provide all the tools, IVR, ACD, WFM, QM, Speech Analytics, Virtual Agents, and AI-enabled security alerts. One vendor, one platform for all my CCaaS needs makes it easy for me to manage vendor relations and I don't have to worry about integration nightmares like with some other CCaaS platforms. The Talkdesk platform just works amazingly well and makes it super easy to manage and support more than 1000 agents. They are truly a different type of CCaaS provider and positive disruptor in this space.
What do you dislike about the product?
The only thing I dislike is how the billing is done. I support many different business units and wish that we had a way to identify different business units on the invoices. This is more of a nit than anything, using the Team and Role settings in user setup I can create my own reference, it just takes me time when reconciling the invoices.
What problems is the product solving and how is that benefiting you?
We are using Talkdesk to provide Outbound Virtual Agent notifications for critical notifications like product recalls. This is a huge cost saver and significantly reduced my FTE requirements and allows us to complete recall events 75% faster. We are using virtual agents to authenticate callers, triage the call and if possible assist the caller. We are realizing approximately a 15% call deflection rate. We are using speech analytics to help identify training opportunities as well as to identify future opportunities to build processes using virtual agents.
Don't Look Elsewhere, Just Go With Talkdesk!!!
What do you like best about the product?
It's very simple yet powerful... Perfect application for everyone to connect with our colleagues. User-friendly application. Easy to set up and use. Setting up calls is very simple. Many inbuilt features are there to make our work easy.
What do you dislike about the product?
Happy to say, I don't have any dislike. The product exceeds my expectations.
What problems is the product solving and how is that benefiting you?
Contacting customers, listening to the call recordings, checking the voice mail...
Best is all in one place...
Best is all in one place...
Simple and easy to use
What do you like best about the product?
TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful.
What do you dislike about the product?
Sometimes, TD lags and takes time to load the live reports.
What problems is the product solving and how is that benefiting you?
TD has been a great tool to reach out to the stakeholders and provide service. More detailed reports are helpful in assessing issues and getting useful data.
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