Talkdesk
TalkdeskExternal reviews
2,501 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk optimizes workflow and efficiency
What do you like best about the product?
Talkdesk is very easy to use and allows me to track metrics easily.
What do you dislike about the product?
There is nothing that I dislike about Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to optimize efficiency and get through calls quickly.
Nice app, nice design, easy to use, good quality of sound.
What do you like best about the product?
I like the device compatibility, and consistent connection once sustained
Easy to Install Innovative product Good integrations with Salesforce Responsive customer service
Ability to add numbers from various countries Visual IVR builder
Decent audio quality
Lots of features
Easy to Install Innovative product Good integrations with Salesforce Responsive customer service
Ability to add numbers from various countries Visual IVR builder
Decent audio quality
Lots of features
What do you dislike about the product?
Call quality issues are difficult to diagnose.
Like with any software, there have been some glitches but they are corrected quickly.
Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it.
Like with any software, there have been some glitches but they are corrected quickly.
Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it.
What problems is the product solving and how is that benefiting you?
The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface.
Love TalkDesk!
What do you like best about the product?
Easy to have extension into SF so you can easily just click on a number and it dials
What do you dislike about the product?
would love if it was easier to automatically log calls in SF. We've had trouble w that integration
What problems is the product solving and how is that benefiting you?
efficiency for the sales and customer service teams when calling. 1 click dial is the best!
Excellent reporting detail
What do you like best about the product?
The ability to monitor and report very closely on the help desk agents .
What do you dislike about the product?
Not much. When we have issues or questions their support team is quick and very helpful to find a solution
What problems is the product solving and how is that benefiting you?
Consolidating all our phone numbers and ring groups in a manageable format.
Best phone system we ever used
What do you like best about the product?
Reliable, we virtually had 0 downtime in 3 years. Impressive array of out of box metrics! Sound quality is impressive too.
What do you dislike about the product?
Support at times can be sluggish, especially on changing multiple numbers/agents at once.
What problems is the product solving and how is that benefiting you?
Talkdesk serves as our main contact center infrastructure. It allows to maintain, improve and expand all our workflows.
TalkDesk Review
What do you like best about the product?
The obvious best feature for us was the integration with Desk.com which we had being using as our CRM for over a year. Switching from another 3rd party VOIP system to Talkdesk was seamless and getting our agent up to speed with new system took just a few hours.
What do you dislike about the product?
At random times the call would disconnect. Not sure if it was on our side or with Talkdesk but this seemed to be a common complaint online. The call quality was not the best but it was good enough to meet our needs for our Support Team.
What problems is the product solving and how is that benefiting you?
Using Talkdesk with Desk.com brought full circle, our ability to track metrics within our CS team. The reporting is adequate and provided an in-depth analysis of what our agents could only previously summarize in weekly written reports.
Easy to use, streamlined process
What do you like best about the product?
The usability and the look of it. It's simple and sleek
What do you dislike about the product?
It can be a little buggy at times. Nothing too concerning
What problems is the product solving and how is that benefiting you?
customer service
Functional application with great features.
What do you like best about the product?
I like how you can swap between phone numbers easily for calling different markets. How you can transfer and see who is available. Also, how it works pretty well even over a mobile hotspot connection.
What do you dislike about the product?
I dislike that it does occasionally need to be reset but that's only like once a day.
What problems is the product solving and how is that benefiting you?
We're solving the problem of keeping track of call stats. It integrates seamlessly with Salesforce to keep count of call times, away times etc.
Amazing
What do you like best about the product?
I like that talkdesk is very seamlessly integrated with my CRM. It helps my sales team spend more time on the phones and talking to clients rather than waiting for the call to connect.
What do you dislike about the product?
Sometimes talkdesk will present a staticky call, which in return then drops out. All you have to do in order to fix this is just reset the system and it is good to go.
What problems is the product solving and how is that benefiting you?
We are reaching all of our clients using Talkdesk. Every single call made between this company and the industry that we are trying to tap into is made and recorded on Talkdesk. This helps keep the sales floor honest and efficient.
Easiest Platform for quickly making a high volume of calls
What do you like best about the product?
The ease of making calls and then being able to track them with the analytics it provides.
What do you dislike about the product?
Sometimes calls drop unexpectedly and force me to redial.
What problems is the product solving and how is that benefiting you?
The need to contact many potential clients and be able to effectively track the results of these conversations.
Recommendations to others considering the product:
Use it for every call you make day to day and tracking becomes very easy. Recording and re listening to calls is made very easy and you never forget where you left off with a specific client.
showing 901 - 910