Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Talkdesk is great
What do you like best about the product?
I really like that Talkdesk integrates seamlessly with Salesforce. I am able to run reports to help me keep track on my team, the calls they are making, and live SLA as well.
What do you dislike about the product?
I dislike how slow AutoReach is with Salesforce. It could also be a computer issue but the product itself is great
What problems is the product solving and how is that benefiting you?
Reporting has been a great solution. I’ve used it to better staff our busiest hours, both on the east & west coast, as well as staying up to date with live SLA
Great Experience
What do you like best about the product?
I like how simple the interface is to use and that you can keep track of employee's statuses.
What do you dislike about the product?
My only real complaint is that it would be great if you could do a transfer while someone was on hold rather than having to take them off hold and then transfer.
What problems is the product solving and how is that benefiting you?
Allows us to see what our colleagues are doing at a glance!
Easy and simple to use!
What do you like best about the product?
Everything is organized and coordinated it's really easy to use. Reporting and tracking calls are really simple you can do everything just with a click.
What do you dislike about the product?
Sometimes it's not showing all calls to a certain numbers, not sure why?
What problems is the product solving and how is that benefiting you?
Communicating with our partners on a daily basis/
Powerful; but with caveats
What do you like best about the product?
Clean, easy to read design and layout. Customizable goodness.
What do you dislike about the product?
Sometimes slowish and laggy, though this may not be a Talkdesk issue.
What problems is the product solving and how is that benefiting you?
It's like being connected without the strings. Eyes on everyone in realtime, regardless of where.
Talkdesk
What do you like best about the product?
Talkdesk makes organizing call volume and tracking metrics easy and simple for organizations such as our call center. It is a very flexible and customizable way to display metrics for both our managers and our specialists, which also makes it great for startups that are forever changing.
What do you dislike about the product?
At times, I wish there was an information 'key' or 'tool' for certain features so that it makes it easy for all to understand the metrics that are displayed.
What problems is the product solving and how is that benefiting you?
For the most part, Talkdesk helps serve an organization with a call volume, call times, how long someone is waiting on the call for, and tracks how long it can take someone to answer the call. It really helps us keep in check where we need to improve, as it tracks all aspects of the call.
Recommendations to others considering the product:
If you want a simplified way of handling day to day call center oriented task and tracking, this is for you!
Talkdesk Review
What do you like best about the product?
I particularly like the ability to see who is active and when, and how many people are on/what they are doing. Also being able to find my call history quickly is very helpful.
What do you dislike about the product?
I sometimes have sound issues, but that is probably the headphones we use.
What problems is the product solving and how is that benefiting you?
The ability to remain immediately available at a 24/7 call center
Recommendations to others considering the product:
It works well and is intuitive to use, it is only when the call volume gets out of control or there are bugs(which is very rare) that it can be difficult as it can take some time to correct.
Easy UI, good product.
What do you like best about the product?
I like how talk desk is easy to use in both widget and the web-based mode. I also like how the dashboard is easy to customize and understand at a glance.
What do you dislike about the product?
Sometimes the lag of accepting a call and hearing the tone to start speaking is pretty delayed although this might just be our office internet.
What problems is the product solving and how is that benefiting you?
We work in a high volume, fast-paced call center. Talk desk is effective for keeping to our service level agreement.
Talk Desk is a great addition to our team
What do you like best about the product?
The functionality of TD and being able to easily track metrics is key to the success of our sales team
What do you dislike about the product?
I wish I could i see information on the mobile device and be able to understand more of the backend information.
What problems is the product solving and how is that benefiting you?
Sales team crushing performance and being able to track our KPIs without having to spend time digging into any information.
Recommendations to others considering the product:
Do it - love the system
Great Product! Highly Recommend
What do you like best about the product?
Simple dashboard, allows you to screen by agent.
What do you dislike about the product?
It can take a few minutes for the call to load. So if you need to re-listen to the call on the dashboard you have to wait.
What problems is the product solving and how is that benefiting you?
We are a sales based company that requires a team to constantly be on the phone. It also allows management to track call numbers. It keeps the team accountable.
Recommendations to others considering the product:
I would use it for a small to mid-size company.
Really Enjoy this Producct
What do you like best about the product?
I love that it connects to my computer and all the country codes are in there so you don't have to worry if the client missed out on that.
What do you dislike about the product?
There hasn't really been anything so far that I've found to be amiss in the system.
What problems is the product solving and how is that benefiting you?
The benefit of being able to have all the call numbers on record is really helpful.
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