Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Best software to integrate for any customer support service
What do you like best about the product?
Talkdesk offers a wide variety of options and can be integrated easily with other applications to get the task at hand done with ease. I love the dialer feature that it comes with for receiving customer calls.
What do you dislike about the product?
There is no specific feature that I dislike, however at times, the call quality does get distorted, and disconnections happen pretty sometimes too. Other than that, it is an excellent tool.
What problems is the product solving and how is that benefiting you?
I use Talkdesk at work to receive calls from customers and to manage these calls as well as to have an overall review of the whole process as well. I feel that it is pretty easy to use and understand.
Recommendations to others considering the product:
I would undoubtedly recommend Talkdesk to everyone in the field of customer support.
Easy to use VOIP client and system
What do you like best about the product?
Simplicity, easy-to-find options, and robust administrator portal. Like the ability to route calls to a different handset. Transfering users is very simple and easy to understand.
What do you dislike about the product?
Sometimes due to service outages will cause glitches with the callbar client and will get stuck. Have noticed that sometimes calls will get glitched and fail to route.
What problems is the product solving and how is that benefiting you?
We work in operations, we use talkdesk/calbar as a critical infrastructure to communicate with our clients. Easy to use interface makes it easier on our workload.
The good, the bad, and the ugly
What do you like best about the product?
everything! it's easy to track is on the phones and never have issues with connectivity
What do you dislike about the product?
how difficult it is sometimes to find reports
What problems is the product solving and how is that benefiting you?
just trying to find easier ways to pull reports
Recommendations to others considering the product:
If you are looking for something easy and great to use daily to track your agents, get stats, anything along those lines, Talkdesk is very user friendly.
Great product and service
What do you like best about the product?
The system's flexibility to create different setups as you want them to meet the needs of your different markets/customers.
What do you dislike about the product?
The users callbar (computer phone) does not show a call history of recently made or received or missed calls.
What problems is the product solving and how is that benefiting you?
Since implementation, the use of Talkdesk resulted in a reduction in the total number of abandoned calls, dropping 50%. We also took advantage of Talkdesk’s call-back request option, which continues to garner positive feedback from customers across the globe.
Very user friendly application
What do you like best about the product?
Accurate reports talktime very user friendly and very convenient application to use
What do you dislike about the product?
No everything is amazing and quick . There is no such AOI ryt now
What problems is the product solving and how is that benefiting you?
Talk time sales manager productive hourly reports
Love this tool
What do you like best about the product?
I am a huge fan of this easy-to-use dashboard and reporting. It is providing me with a ton of insights immediately. We are setting up quality management forms now. It's a great tool we love it.
What do you dislike about the product?
sometimes the way i get to information is not intuitive but it is easy enough to figure it out. I really like even the things that frustrate me, it's a big improvement over what we had before.
What problems is the product solving and how is that benefiting you?
We are solving issues and concerns with productivity it's been amazing. I'm really excited to be able to demonstrate how effective wwe are as a team and prove it.
Recommendations to others considering the product:
Ease of use
TD reveiew
What do you like best about the product?
TD is ensuring to give us accurate reports, and also, it is user friendly and does not make things complicated for a person who is a new user.
What do you dislike about the product?
Nothing!. They're delivering the best. Good JOb!
What problems is the product solving and how is that benefiting you?
It has increased our CSAT score as there are very few call drops, and the network is transparent.
Recommendations to others considering the product:
If you are looking to generate accurate reports and to have user-friendly access, then this software is the best.
Great insights and detailed reporting
What do you like best about the product?
Customization options in the reporting section.
What do you dislike about the product?
Would really appreciate the addition of pre-setup reporting that users can customize in the "Explore" section and that can be pulled on a daily basis.
What problems is the product solving and how is that benefiting you?
Providing detailed reporting on the team's performance.
My Exceptional Service Experience With Talkdesk
What do you like best about the product?
Talkdesk has exceptional customer service and is always very responsive in answering and meeting our support needs.
What do you dislike about the product?
Although the knowledge base is easily accessible, I'm not always able to find relevant articles for my questions or needs.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, we can quickly and easily respond to our customers' calls and needs. Being a Talkdesk Admin has enabled me to help support all our agents as well.
UCSD SFS Talkdesk Review
What do you like best about the product?
- the high level of customization and flexibility with the majority of settings and call routing
- the ability to control all changes, publish changes immediately/real-time, and not needing any kind of Talkdesk admin to review and approve changes first
- the training via Talkdesk Academy is super intuitive and straight-forward; our agents all report positive experiences with the training and credit the Talkdesk Academy to much of their proficiency with Talkdeks now
- love having access to a wide range of reporting options
- the ability to control all changes, publish changes immediately/real-time, and not needing any kind of Talkdesk admin to review and approve changes first
- the training via Talkdesk Academy is super intuitive and straight-forward; our agents all report positive experiences with the training and credit the Talkdesk Academy to much of their proficiency with Talkdeks now
- love having access to a wide range of reporting options
What do you dislike about the product?
- the integration section is not as easy to use and navigate; I don't have much experience with coding, etc., so it's been challenging to determine how to set up various HTTP integrations properly
What problems is the product solving and how is that benefiting you?
- when COVID-19 first impacted our operations in early 2020, we, like many offices/businesses, transitioned to working remotely. Our department works directly with students and helps them understand their student account and billing matters, so a very important part of college. Using Talkdesk allowed our staff and student employees to be available to speak directly with our client base in real-time, which made a significant impact on our students and parents alike.
- speaking to the customization, in the past, it always took a long time and multiple steps to change our hours of phone availability or update any messaging within our phone tree. The customization has allowed us to post updates and changes immediately once they become relevant and then take them down again when no longer applicable. The customer experience is one of our highest priorities, so ensuring that we can always have accurate and up-to-date information and phone hours posted is critical.
- in the past, we never had access to any form of photo data or metrics. We handle a high volume of phone calls throughout the year but could never conceptualize it without data. With Talkdesk, we can transform the concept of "high volume" into a concrete number. As a result, we can not only demonstrate the overall value we bring to the campus, but we can also show our staff what their effort, dedication, and commitment look like numerically.
- speaking to the customization, in the past, it always took a long time and multiple steps to change our hours of phone availability or update any messaging within our phone tree. The customization has allowed us to post updates and changes immediately once they become relevant and then take them down again when no longer applicable. The customer experience is one of our highest priorities, so ensuring that we can always have accurate and up-to-date information and phone hours posted is critical.
- in the past, we never had access to any form of photo data or metrics. We handle a high volume of phone calls throughout the year but could never conceptualize it without data. With Talkdesk, we can transform the concept of "high volume" into a concrete number. As a result, we can not only demonstrate the overall value we bring to the campus, but we can also show our staff what their effort, dedication, and commitment look like numerically.
Recommendations to others considering the product:
One of my favorite parts of Talkdesk is that it gives you and your team the flexibility to handle incoming calls from the office or while working remotely. Having that kind of flexibility is not only great for employees, but also for our student customers, who now have a high likelihood of reaching our agents and being able to ask their questions and get the assistance they need.
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