Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talk Desk - Helpful and Easy to Use
What do you like best about the product?
I really like that we can give our clients a dedicated line to call into where we dont have to give up our personal cell phone numbers. I also like how easy it is so trasnfer calls between agents if I answer someone else's client .
What do you dislike about the product?
I would say the biggest downside to using Talk Desk is when there is network connectivity issues, it can be very frustrating. However, that has to do more with the internet connection than it does with TD itself
What problems is the product solving and how is that benefiting you?
Talk desk has helped us to control and track the calls we are making. When you are reaching out to hundreds of clients, it is nice to have a place to go back to listen to the calls you made or what exactly you spoke with X client about last time. Helps to keep you in the loop because I have realized how easy it is to forget a conversation if there is no record of it happening
Recommendations to others considering the product:
Just be sure to have a strong internet connection and a good pair of headphones.
Call Centers Dream!!
What do you like best about the product?
The most helpful thing is that it records calls without giving out my personal phone number.
What do you dislike about the product?
I dislike how the calls will occasionally drop.
What problems is the product solving and how is that benefiting you?
We are solving the call volume and processing problems.
Love it
What do you like best about the product?
I like that it records the conversations. This feature is so convenient!!! I suffer from anxiety, so I have a horrible memory. I couldn't do my job without it!!!
What do you dislike about the product?
Sometimes the call drops, but I feel like it might be a glitch. Hopefully, it gets fixed.
What problems is the product solving and how is that benefiting you?
I can remember the conversation I had with various clients. I have realized this is beneficial because it makes them feel special.
Recommendations to others considering the product:
The calls might drop.
It is very easy to use, Call searches could be improved greatly but overall it's a great tool.
What do you like best about the product?
How easy it is to configure, reports are very easy to make and download.
What do you dislike about the product?
Searching for a call using the call ID is very difficult, sometimes the search engine throws no results.
What problems is the product solving and how is that benefiting you?
Contacting customers is easy, compatibily with zendesk is awesome, documenting jthe fact that it is web based is a great benefit as well
Recommendations to others considering the product:
may get pricy if you dont plan your roles from the beginning
Amazing Communication
What do you like best about the product?
Instantaneous communication with fellow teammates. Reduces mistakes from members in training as they get their questions answered as they work. It is also a visual tracker as to the percentage of how the team is doing in maintaining the service level being provided.
What do you dislike about the product?
There really isn't a downside, although it would be beneficial if we had an option available to select the members who are online w/o having to choose each one individually.
What problems is the product solving and how is that benefiting you?
It is being able to hear your phone call recordings, to ensure accuracy. Coaches can monitor conversations again for accuracy and compliance. Call recording assists in identifying issuses before they become a problem too big to manage.
Recommendations to others considering the product:
If you experience problems - empty your cache.
talkdesk hello
What do you like best about the product?
the ease on communication i have with the customers and with the people i manage
What do you dislike about the product?
the interface isn't that easy to work with, i find it hard seeing things on the screen
What problems is the product solving and how is that benefiting you?
I can see that my employees are doing and they can do their jobs well on the platform.
Recommendations to others considering the product:
First thing, get used to the layout of everything. once everyone is trained on it, talk desk will allow of ease of between customers and employees that can't be matched
A Sales Teams Best Friend
What do you like best about the product?
I really enjoy the UI and the overall accessibility of Talkdesk. We are able to load this up to all of our agent's laptops, cell phones, or desktops, enabling them to place all of their sales calls throughout the day without compromising their personal cell phones. We can even plug in their cell numbers into the back end, enabling our reps to receive calls on their mobile phone, wherever they may be at the time. You can customize the settings to only ring within business hours, or any time of the day if even the late-night calls are important.
What do you dislike about the product?
My only complaint when using the Talkdesk CallBar with the Click to Call Chrome Extension. Sometimes when we are clicking to call, 2 additional numbers are added and the number is registered as an invalid unit we delete the random numbers.
What problems is the product solving and how is that benefiting you?
We are able to reach an extended market with the ability to use multiple different numbers to dial out, creating different area codes for separate territories. We had an issue where calls were being flagged as spam calls, all we had to do was change the number, and viola no more calls showing up as spam.
Efficient management of customer service agents
What do you like best about the product?
I love the Talkdesk features of real-time call monitoring to ensure our overall customer service levels of excellence are crushed on each call. The built-in analytics and access features come in pretty handy when you need an immediate answer.
What do you dislike about the product?
One of the downsides of Talkdesk is the somewhat subjective measures of overall service levels. I would also like a written transcript of the wording used in the call to analyze the actual particulars of the call.
What problems is the product solving and how is that benefiting you?
Our business is solving real-time issues such as actual handle time, efficient use of after-call work to better serve our customers during the peak times of inbound calls. We like the variety of analytics to choose from that may apply to our overall business needs.
Recommendations to others considering the product:
The customer service and product management teams have been wonderful and very thorough to collaborate with when needed. Our issues and added beenfits /apps are explained in a manner that is user friendly and easily managed by our entire team.
Love the Dashboard and reporting feature
What do you like best about the product?
Ability to do warm transfer on any call and stop recording as needed
What do you dislike about the product?
Able to adjust sizing on the widgets and see names of agents instead of just the number
What problems is the product solving and how is that benefiting you?
Tracking agents calls, service level and ability to do multi login so we can track all call performances per member. Love the ability to see reporting and being able to change login status per agent. The warm transfer feature is so cool as well!
Talkdesk is consistently reliable.
What do you like best about the product?
I like that I don't have to be involved for it to work properly on a consistent basis.
What do you dislike about the product?
At the time of install, I wished there was better support for SIP phones, but once we adopted USB headsets, I realized that it was not important.
What problems is the product solving and how is that benefiting you?
Talkdesk is suited well for our remote call center workforce. We were not remote until the pandemic. Talkdesk allowed us to transition to remote with no problems
showing 911 - 920