Talkdesk
TalkdeskExternal reviews
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Good platform!
What do you like best about the product?
I like that it is user-friendly and accessible to those who may have never used a platform like this before. Some of the more advaned features are way over my head so I am limited in what feed back I am able to provide. So far, my experience has been positive and an easy transitision from other postitions I have held.
What do you dislike about the product?
Talkdesk does not integrate with other platforms as much as I would like but I'm assuming that features like that will improve as more platforms become available. The callbar that is available as a chrome extention doesn't work as well as I would like it. It has crashed upon multiple occasions and doesn't ring through. One time I experienced the call bar dropping all audio notifications which caused me to miss a few calls. It would be nice to know how to find the proper support for that specific extention!
What problems is the product solving and how is that benefiting you?
I'm able to speed through calls and access previous calls more easily. The user interface is what is most beneficial.
Recommendations to others considering the product:
I would recommend checking out the call bar, if it works for you! The call bar will sit over top of all other applications that you have open on your desktop (I use a Mac, so I am not sure if it would be any different for Windows users). The call bar worked for me for a few weeks but recently had issues of not providing audio notificaitons.
Talk Desk
What do you like best about the product?
The ability to communicate effectively with our customers to resolve their issues without having to resort to landlines and capability to utilize this tool anywhere with an active connection.
What do you dislike about the product?
Sometimes not all calls connect or there are one way calls. Have to disconnect, then reconnect headset in order to communicate with the individual on the other side of the line.
What problems is the product solving and how is that benefiting you?
Billing inquiries, refunds/ reimbursements, DMV paperwork cases, general inquiries, interdepartmental communication to resolve issues/ collaboration
Why I [refer TalkDesk vs my last VOIP supplier
What do you like best about the product?
The convenience of the App and clarity of the sound.
What do you dislike about the product?
I would prefer that the Callbar was smaller and I would like each user to have their own favorite contact list. Right now it is universal to the entire team.
What problems is the product solving and how is that benefiting you?
Cost cutting and easier set up for new remote users
Recommendations to others considering the product:
I feel at this point that TalkDesk was the right solution for our current growth path.
Talkdesk is great
What do you like best about the product?
I really like that Talkdesk integrates seamlessly with Salesforce. I am able to run reports to help me keep track on my team, the calls they are making, and live SLA as well.
What do you dislike about the product?
I dislike how slow AutoReach is with Salesforce. It could also be a computer issue but the product itself is great
What problems is the product solving and how is that benefiting you?
Reporting has been a great solution. I’ve used it to better staff our busiest hours, both on the east & west coast, as well as staying up to date with live SLA
Great Experience
What do you like best about the product?
I like how simple the interface is to use and that you can keep track of employee's statuses.
What do you dislike about the product?
My only real complaint is that it would be great if you could do a transfer while someone was on hold rather than having to take them off hold and then transfer.
What problems is the product solving and how is that benefiting you?
Allows us to see what our colleagues are doing at a glance!
Easy and simple to use!
What do you like best about the product?
Everything is organized and coordinated it's really easy to use. Reporting and tracking calls are really simple you can do everything just with a click.
What do you dislike about the product?
Sometimes it's not showing all calls to a certain numbers, not sure why?
What problems is the product solving and how is that benefiting you?
Communicating with our partners on a daily basis/
Powerful; but with caveats
What do you like best about the product?
Clean, easy to read design and layout. Customizable goodness.
What do you dislike about the product?
Sometimes slowish and laggy, though this may not be a Talkdesk issue.
What problems is the product solving and how is that benefiting you?
It's like being connected without the strings. Eyes on everyone in realtime, regardless of where.
Talkdesk
What do you like best about the product?
Talkdesk makes organizing call volume and tracking metrics easy and simple for organizations such as our call center. It is a very flexible and customizable way to display metrics for both our managers and our specialists, which also makes it great for startups that are forever changing.
What do you dislike about the product?
At times, I wish there was an information 'key' or 'tool' for certain features so that it makes it easy for all to understand the metrics that are displayed.
What problems is the product solving and how is that benefiting you?
For the most part, Talkdesk helps serve an organization with a call volume, call times, how long someone is waiting on the call for, and tracks how long it can take someone to answer the call. It really helps us keep in check where we need to improve, as it tracks all aspects of the call.
Recommendations to others considering the product:
If you want a simplified way of handling day to day call center oriented task and tracking, this is for you!
Talkdesk Review
What do you like best about the product?
I particularly like the ability to see who is active and when, and how many people are on/what they are doing. Also being able to find my call history quickly is very helpful.
What do you dislike about the product?
I sometimes have sound issues, but that is probably the headphones we use.
What problems is the product solving and how is that benefiting you?
The ability to remain immediately available at a 24/7 call center
Recommendations to others considering the product:
It works well and is intuitive to use, it is only when the call volume gets out of control or there are bugs(which is very rare) that it can be difficult as it can take some time to correct.
Easy UI, good product.
What do you like best about the product?
I like how talk desk is easy to use in both widget and the web-based mode. I also like how the dashboard is easy to customize and understand at a glance.
What do you dislike about the product?
Sometimes the lag of accepting a call and hearing the tone to start speaking is pretty delayed although this might just be our office internet.
What problems is the product solving and how is that benefiting you?
We work in a high volume, fast-paced call center. Talk desk is effective for keeping to our service level agreement.
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