Talkdesk
TalkdeskExternal reviews
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Very Accessible and Helpful for Monitoring Work
What do you like best about the product?
What I like best about TalkDesk is that it is as accessible as it is helpful for monitoring the quality and statistics of your work. The Reporting tool is really helpful to have open for a quick report of the status of the lines and makes it really easy to coordinate timing and tasks!
What do you dislike about the product?
What I dislike is the call ringtone. I doubt it bothers everybody, but it would be pretty cool if it was changeable. I guess I would also add more diverse TalkDesk statuses because I think there are lots of instances you'll need to step away from you desk working all day (Coaching and Training or other) that shouldn't be harmful to the performance of your work. It's a bit tight when you have to worry about a yellow status when you shouldn't need to.
What problems is the product solving and how is that benefiting you?
We really have the benefit of having a direct line with Talkdesk and since SSENSE has many customers from different places around the world which allows us to use an accessible and optimal tool to communicate with them in our 24 hr office. The numbers state where the caller is calling from so that usually gives us a little context about what the purpose of their call might be.
Talkdesk is a great tool!
What do you like best about the product?
I love using Talkdesk, it is easy and fast. It is an indispensable tool in my workplace and we have never experienced any technical issues with it. I like that there are detailed statistics evaluating multiple metrics that are available.
What do you dislike about the product?
I dislike that you have to be on the Reporting Page to pick up calls, as sometimes I am on the Sentiment page. If a call comes in at that moment, I cannot pick it up directly, I have to go back on the reporting page to pick it up, hence makes my pick up time longer
What problems is the product solving and how is that benefiting you?
We are solving multiple business problems with this tool as it is the main method of direct communication with our customers. We resolve return problems, product issues, and assist our clients on purchasing on the website.
Recommendations to others considering the product:
Highly recommended!
Talk desk expirience
What do you like best about the product?
Its a great tool for comunication inbound and outbound calls and a good quality of voice
What do you dislike about the product?
sometimes needs to be refreshed but usually do not fail
What problems is the product solving and how is that benefiting you?
We have direct lines to solve problems with our customers also we use it to call new customers
Recommendations to others considering the product:
An awesome tool that allows communications in an expedited way to take inboun and outbound calls
Great solution for inside sales!
What do you like best about the product?
Ease of use for agents; increased efficiency of our sales desk
What do you dislike about the product?
Currently no complaints; this tool has worked well for our team
What problems is the product solving and how is that benefiting you?
Managing calls for our inside sales team; less missed calls and time on hold for our customers
USER FRIENDLY!
What do you like best about the product?
TalkDesk platform was very easy to learn. From someone coming in with no call center experience this platform was very easy to learn to use! I LOVE the reporting. I love how easy it is to navigate. Learning comes quick- its very straightforward and user friendly. It is easy when teaching and training others. Software links well with Salesforce. They are constantly updating and making things better every day!
What do you dislike about the product?
Once upon a time, we would get dropped calls or data that wouldn't fetch which would lead to "missed" calls which skew numbers- But te last 6 months or so have been completely different and these occurrences are less and less
What problems is the product solving and how is that benefiting you?
Callbar makes TalkDesk access easy no matter what screen your on or what your working on- its always there- When working call center platform- this comes in handy! Also, tagging calls to cases is a great benefit!
Recommendations to others considering the product:
This software is amazing. We absolutly love it!
Talkdesk is extremely user friendly
What do you like best about the product?
Talkdesk allows us to connect with our clients with ease on a simple to use platform.
What do you dislike about the product?
Theres not really anything I can see from the way I use Talkdesk that could improve the quality. Simple and straight forward to use with what I need to get done.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to organize our department in how we work and operate. It allows us to break down our work on a more micro level to help not only our clients but our department to find better ways to assist them.
Talkdesk makes things simple
What do you like best about the product?
Talkdesk perfectly functional and customizable, our office handles hundreds of inbound and outbound calls daily and it's hard to imagine doing it without Talkdesk. Customizable statuses allow us to track individual performance and ensure that all of our agents are working as efficiently as possible.
What do you dislike about the product?
It's more related to some of our older computers than talkdesk itself, but sometimes there is a struggle for computer resources and talkdesk becomes non-responsive. On the bright side of this, it's easy for one person to pass the call on to the next agent so the inbound call is never really lost.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to provide world-class support to our customers and partners. On top of that, the excellent monitoring tools allow us to track our agents work so we don't burn them out.
Recommendations to others considering the product:
I think Talkdesk sets the bar.
Talkdesk reliability!
What do you like best about the product?
Let me start first by stating TalkDesk Support is AMAZING! anytime I have a question or an issue and I reach out to their support team they respond promptly and do everything they can to resolve an issue or answer a question. This type of support is beneficial for a call centre like the one I manage.
What do you dislike about the product?
The only dislike is pricing, however, reliability is a huge piece that needs a price!
What problems is the product solving and how is that benefiting you?
Inbound/Outbound customer support. easy setup, user-friendly. reporting is amazing as well as their integrations with Salesforce and Slack.
Recommendations to others considering the product:
If you need a reliable VoIP service with outstanding customer support, Talkdesk is the tool for you - it is important you invest in your internet service when running VoIP as well as avoid WiFi connectivity - this is not a Talkdesk problem but a common problem with business and VoIP service
User Friendly And Reliable
What do you like best about the product?
Talkdesk is user-friendly and easy to learn.
What do you dislike about the product?
Talkdesk occasionally lags if our office internet is running slow.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all client phone communications and rely on it to set up dedicated phone lines and distribute voicemails to the appropriate team member.
Great platform
What do you like best about the product?
TalkDesk has great data analytics and reporting which is helpful when you are trying to do more with less.
What do you dislike about the product?
The price is a tad up there, but you never choose the cheapest car or the cheapest house so why would you choose the cheapest phone solution.
What problems is the product solving and how is that benefiting you?
Shorter hold times, better reporting and better customer experience.
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