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Simple easy cost savings
What do you like best about the product?
It's super simple and easy to use. I can call anywhere; however it automatically prompts me if the number I enter is incorrect or unsupported such as an Intl call (outside Canada/US).
What do you dislike about the product?
Sometimes hanging up calls doesn't happen with the first click, but this is a minor issue compared to all the positives. I would like it if there was an option for texting since I use a different service to send texts to clients.
What problems is the product solving and how is that benefiting you?
Talkdesk is a VOIP browser-enabled system; hence there are no hardware costs or upkeep. There are lots of management and hardware savings with Talkdesk.
Recommendations to others considering the product:
Just get it - easy to use and much easier than getting handsets for yourself or your employees.
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user friendly and a lot of integrations
What do you like best about the product?
that it integrates with Salesforce, Intercom, and Slack
What do you dislike about the product?
the Studio flow layout as it is hard to read the diagram
What problems is the product solving and how is that benefiting you?
being able to add more functionality to our IVRs via Studio Flow
BVD Petroleum
What do you like best about the product?
Ease of Use, configuration, can be learned quickly
What do you dislike about the product?
It is missing some functions that would make it more friendly.
What problems is the product solving and how is that benefiting you?
Whatsapp integration is slow, telemetrics are amazing for Cx agents
Easy to use/set-up, reporting could use some work
What do you like best about the product?
Easy to set up new users and features, easy to learn and change the IVR
What do you dislike about the product?
The reporting has been iffy and has had discrepancies since switching the "contact" model
What problems is the product solving and how is that benefiting you?
Being our main telephony system and always being available to talk about our unique needs
Great system and very helpful support
What do you like best about the product?
Talkdesk is very user friendly and easy to use
What do you dislike about the product?
Some features are missing/could be added
What problems is the product solving and how is that benefiting you?
The users have more control and the support is great
Recommendations to others considering the product:
The support is amazing and the product works well
Mediocre at best from a Technical Support Point of view
What do you like best about the product?
The Customer Representatives Haley Martone and Lacee Klem, always going above and beyond to get things done. They always respond promptly and get us the help we need to resolve any issue we present to them.
What do you dislike about the product?
The technical support. Very canned responses to issue and refer you continually to knowledge base articles with very scripted responses and the appearance of no real experience with the product. No in-depth investigation on causality or actual resolution without a lot of user effort and intervention.
What problems is the product solving and how is that benefiting you?
Expanded functionality using Studio Call flow The email alerts and SMS when voicemails, missed, or abandon calls are useful and have enhanced our customer and support specialist experience.
Recommendations to others considering the product:
Research and compare other like products before you chose
Ergonomical system
What do you like best about the product?
Talkdesk is very easy to access, has a great ergonomy as all the settings are very easy to configurate, does change a life when you take on multiples calls a day to follow on the various leads that are presented to me.
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
What do you dislike about the product?
The wrong domain can sometimes be a reason for a tricky account set up as when you are trying to connect yourself it will show some errors .You are not able to reset your password as it does not sent to the link email either. It just need a little push from the lovely customer service , but once that is in order, everything works smoothly
What problems is the product solving and how is that benefiting you?
An efficient way to call clients without having a business phone nearby and being able to provide such an efficient way to call them, also more members of the team can use the same platform which allow us to communicate properly and rapidly .
Recommendations to others considering the product:
Please just get talkdesk they will save a lot of times , wether your work in customer service or in sales like myself
Talk Desk Review
What do you like best about the product?
Talk desk has an appealing and easy-to-use program.
What do you dislike about the product?
There seems to be many issues with talk desk - I have to restart the program about once or twice during my shift.
What problems is the product solving and how is that benefiting you?
TalkDesk doesn't work consistently throughout my shift. These are the issues I've experienced:
-Talk Desk disposition will change while I'm on a call
-I'm unable to hear the call come in to my queue
-I'm unable to answer the call, however I see the call coming in
-I hear the call however I'm not able to see the interface (call description) and answer the call
-Talk Desk disposition will change while I'm on a call
-I'm unable to hear the call come in to my queue
-I'm unable to answer the call, however I see the call coming in
-I hear the call however I'm not able to see the interface (call description) and answer the call
Very good service.
What do you like best about the product?
The call functions and the transfer options
What do you dislike about the product?
The ringtone and cannot be able to make another call while on a call
What problems is the product solving and how is that benefiting you?
Optimizing the agents analytics
Great tool with the help of professional
What do you like best about the product?
intuitive interface, pleasant ergonomy, responsiveness
interconnection of different tools
interconnection of different tools
What do you dislike about the product?
Some features missing, studio functions editing, backup of flows...
What problems is the product solving and how is that benefiting you?
customer support, use of standard and automatic processing
Recommendations to others considering the product:
From an administration point of view, Talkdesk misses a few minor features but is relatively easy to manage and provides powerful integration possibilities.
From the user point of, it is pleasant to use and relatively quick to master.
From the user point of, it is pleasant to use and relatively quick to master.
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