Talkdesk
TalkdeskExternal reviews
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Working well with Talkdesk
What do you like best about the product?
The reporting and live monitoring of talkdesk, also call bar is easy to use and update statuses. So I use call bar talkdesk and Live reporting.
What do you dislike about the product?
On Live reporting it is a bit confusing the first time when you create your teams, someone had to show me how to apply filters and create my own dashboard.
What problems is the product solving and how is that benefiting you?
I monitor real time the statuses of my team and can change them if necessary. Immediate actions on statuses are the best and most valuable benefit.
Recommendations to others considering the product:
Great tool and easy to use/ explore
More of an Administrators Perspective
What do you like best about the product?
Ease of use and integration with Salesforce.
What do you dislike about the product?
I wish that user setup was more integrated with Salesforce to streamline the creation process.
What problems is the product solving and how is that benefiting you?
Easy call center for our users and management to use. Managers have the metrics they need.
This app is great!
What do you like best about the product?
My favorite part of Talkdesk is the integration between this application and my other applications. I use it with Salesforce, and the two work well together to allow me to review my activity with a client on their page. It is also beneficial to listen back to calls through the Talkdesk application to recall information from a call and it was also helpful when I was getting trained in my role to hear how a client call should go.
What do you dislike about the product?
There truly isn't much missing from this product. It is a fantastic application. My only critique is that sometimes the app will disconnect from my Salesforce, and this leads to an inaccurate reporting/recording of my calls and communication with clients. This mishap is rare, but it has happened a handful of times and is a bit frustrating when it occurs.
What problems is the product solving and how is that benefiting you?
I am solving the problem of forgetting information with the Talkdesk feature of listening back to my calls. The application also records every call I make or receive from a client in my "activity" under that account, which is an excellent feature that assists me in tracking my goals and client communication. It is nice that I do not have to manually put in information because of how seamlessly integrated the application is with the other platforms that I use.
Recommendations to others considering the product:
My advice is to consider your current method of communication within your organization and then determine what it is that you are missing. Take a look at what Talkdesk provides and consider it because it has many benefits and attributes that make it unique and ultra-efficient based on my own experiences using it.
Talk Desk
What do you like best about the product?
It makes excellent phone calls. Good connection
What do you dislike about the product?
Updates/ads when you are about to call patients
What problems is the product solving and how is that benefiting you?
Patient care
Professional Phone Services!
What do you like best about the product?
The powerful reports that Talkdesk offers give my company the information we need to best support our customers.
What do you dislike about the product?
The downside to Talkdesk is that if you aren't familiar with IVR management, it may be confusing. However, they offer in-depth training to assist with this.
What problems is the product solving and how is that benefiting you?
With Talkdesk we can better assist our customers in a real-time setting and afford them the care they need.
It is an amazing experience. I can monitor my agents in real time plus get a very detailed data.
What do you like best about the product?
The agent details report being so complete.
What do you dislike about the product?
The complication to find a call by the id.
What problems is the product solving and how is that benefiting you?
The complicated supervision in our company
Talkdesk is next level contact center headed in the right direction to advance CX
What do you like best about the product?
Talkdesk accommodates the voice of the customer in the development of features, enhancements, and products.
What do you dislike about the product?
There is limited access to toll-free number control and the inability to add custom attributes to contact center reports.
What problems is the product solving and how is that benefiting you?
We are solving for streamlined call routing, first call resolution, and a personalized customer experience.
Talkdesk hiccups
What do you like best about the product?
That you can make this customized to your business
What do you dislike about the product?
The technical support team-only emails and doesn't pick up the phone and call you. I feel like my issue could have been resolved quicker with a phone call
What problems is the product solving and how is that benefiting you?
Rotaion of calls between co workers
Recommendations to others considering the product:
no suggestions
Convenient and reliable tool
What do you like best about the product?
the reporting tool is really granular and it helps me understand the team needs and numbers to make sure we hit our targets. it's very easy to use and doesn't have a lot of issue compare to others
What do you dislike about the product?
the widget and web mode seems to have issue when it's not selected and it's opting the agents to a different status without any notice. It should be sync to whatever is selected on web or widget
What problems is the product solving and how is that benefiting you?
none. before, there was an issue on migrating of user where the incoming calls from our customer is only registering to one person so we have to go back and follow up manually but the support is great.
I like that it shows everything, time, date, amount of calls in and outbound, etc.
What do you like best about the product?
That it shows how many calls are made and at what time slot. It's great. Also, talk time is shown, which is perfect. You can also track each contact conversation separately.
What do you dislike about the product?
Nothing, I like everything so far. There are errors from the talk desk, and I prefer it then others I used in the past, like Five9 or clod talk. So far, so good, I am happy.
What problems is the product solving and how is that benefiting you?
I have realized I can go back and look at my call history for the past two months or more, which is excellent, and that I can go back and get any voicemail that was ever left. Which is very helpful
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