Talkdesk
TalkdeskExternal reviews
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Why You Need TalkDesk
What do you like best about the product?
- the ability to have multiple agents
- the reporting TalkDesk provides to you
- the ability to call from multiple countries
- the ability to have multiple phones numbers
- the reporting TalkDesk provides to you
- the ability to call from multiple countries
- the ability to have multiple phones numbers
What do you dislike about the product?
- the reporting can sometimes seems off
What problems is the product solving and how is that benefiting you?
- having multiple agents on phones
- tracking our productivity
- tracking our productivity
Easy to use, reliable, efficient
What do you like best about the product?
Stores a ton of data and makes keeping track of calls very easy. We can see everything that is happening involving calls and monitor any that need closer supervision.
What do you dislike about the product?
Sometimes it doesn't work, won't accept incoming calls or won't make outbound calls. It never really becomes clear to us why it's not working, there's no notification or anything, but it doesn't last very long. But I think that's the case with most things.
What problems is the product solving and how is that benefiting you?
We have a large call volume, and a lot of our agents are in another country. It's really helpful to be able to monitor their calls when needed. We also analyze the data to make sure as many calls as possible are being picked up as timely as possible.
TalkDesk is great!
What do you like best about the product?
I love how easy TalkDesk is to navigate! Very efficient and easy to use.
What do you dislike about the product?
That you cannot conference in another call, no three way calls.
What problems is the product solving and how is that benefiting you?
TalkDesk provides easily accessible raw call data. This information is useful for finding agent stats/data.
The Talkdesk Expierience
What do you like best about the product?
The newest version of Talkdesk has been a blessing to my company! I love the crisp, clear sound and being able to customize features and users.
What do you dislike about the product?
Because it is internet based sometimes not all calls ring through.
What problems is the product solving and how is that benefiting you?
Being able to have multiple users on at once works so well for us. They are able to really zone in on the customer and the conversation without background noise.
One of the best Cloud Call Center Software out there
What do you like best about the product?
Talkdesk has been our #1 way to connect with customers over the last year. It has an awesome user friendly interface. I personally like the clean and simple UI coupled with the flexibility in the product. I look forward to new product releases and how these can bring seamless user experience and quality to our customers.
What do you dislike about the product?
Quality call could be improved: at times customers have complain about echos. Easier integration with tools such as SalesForce could make this product top notch in my opinion. Given our own hyper growth within and our recent adoption to their service, a seamless integration with cross platforms is crucial for us and this is an area where TalkDesk could definitely improve.
What problems is the product solving and how is that benefiting you?
Improve customer relations/service
Improve business process outcomes
Improve business process outcomes
Recommendations to others considering the product:
Quality of technical support
Product functionality and performance
Product functionality and performance
Talkdesk More Like Talk-Yes
What do you like best about the product?
The provided statistics help break down the volume of calls into easily usable data.
What do you dislike about the product?
When searching for a phone number, it takes a bit of time to update the history after loading previous calls.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to field phone calls from all across the country. It works great for calling from one location but using the numbers of all our stores.
Typically works well!
What do you like best about the product?
Easy to navigate. Always loads quickly- which is helpful when we get busy.
What do you dislike about the product?
Rarely, the customer cuts in and out so I have no idea what they are saying.
What problems is the product solving and how is that benefiting you?
Clarity, resolving customer issues quickly.
Consultants Use of Talkdesk
What do you like best about the product?
I like using the call-bar widget as it is efficient and integrated into our other applications we use for outreach to borrowers. You can simply click on the number and it will dial for you - you do not have to type the numbers. I like the ability to set a disposition for each call. Talkdesk has never been delayed, has great wait music while you look for information on the borrower. Also if the number the client calls on has a file with us it will link it very easily for us to click on through talkdesk.
What do you dislike about the product?
I dislike how every now and again it will automatically set your status to away. Also I don't like that for the autodialer widget you have to have both the call-bar and talkdesk browser up on your screen which may take up space.
What problems is the product solving and how is that benefiting you?
We have been able to assign different call line and know who the client is potentially calling for, this has allowed us to provide more coverage to serve clients where demand is needed most. Also we have been able reduce wait times and through the transfer feature which allow you to know if an agent is online or not without having to us another application.
Good talkdesk experience
What do you like best about the product?
Talkdesk is leaps and bounds better than our previous telephony system. We have had a couple of outages, which is typical with any technological system and talk desk support has been diligent in getting issues resolved in a very timely fashion
What do you dislike about the product?
Some reporting things could be a bit easier to navigate, but I am sure this will come with time
What problems is the product solving and how is that benefiting you?
In a call center environment, call Quality and timeliness is of the utmost importance comp with topdesk were able to get to customers faster and it integrates with Salesforce nicely.
Best for the BPO Industry
What do you like best about the product?
I love how easy it is to use talkdesk. It’s very user friendly
What do you dislike about the product?
There are still a few bugs but its quite normal
What problems is the product solving and how is that benefiting you?
It’s better than using a hard phone as a hard phone takes up a lot of space. With talkdesk, you just pull up the website and login.
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