Talkdesk
TalkdeskExternal reviews
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Amesome experince
What do you like best about the product?
The option to overhear phone calls as well as the option to listen to live calls. Insight in the metrics, reporting, and dashboards are extremely useful.
What do you dislike about the product?
Not having an option to filter calls per agent at a certain date. At the moment you have to go back page by page so you can get to the call from that particular day you are looking for.
What problems is the product solving and how is that benefiting you?
Proving amazing partner/customer experience.
Recommendations to others considering the product:
Easy to use, clear metrics, highly recommend it
Excellent
What do you like best about the product?
There are a few things I really like. Being able to monitor calls is great especially when I hear someone having issues with a client, I can jump right in and listen on the call without the agent nor the client knowing. I also like that i can go back and listen to recorded calls. One of the features is the console tells me which agent answered the call so instead of simply looking for a time frame, I can filter by agent and see the calls taken.
What do you dislike about the product?
There really isn't much I dislike about TalkDesk. If I have to choose, I would say it is simply that you must have internet connection, but that's sort of a given considering it is a soft phone.
What problems is the product solving and how is that benefiting you?
In terms of business, we can troubleshoot and be on long calls with the client without any issues.
TalkDesk Review
What do you like best about the product?
The best features I like in talkdesk would be the dashboard monitor. I love being able to see where the service level is live and how many calls have been taken during the day. It's really an intuitive feature!!!!
What do you dislike about the product?
I don't like not being able to see live CSAT feedback after the customer ends the call. It is a rewarding experience to be able to see when the customer rates you positively or negatively.
What problems is the product solving and how is that benefiting you?
Amounts of calls answered/dropped/abandoned/handled;
Recommendations to others considering the product:
Be sure to utilize the dashboard...
Excellent Software
What do you like best about the product?
The easiness of use and almost no time it takes to get used to the software
What do you dislike about the product?
So far I haven't had any issues with the software
What problems is the product solving and how is that benefiting you?
Working as part of a call center, this helped our agents get acclimated to their positions faster as it decreased coaching time due to the easiness and quickness it took for everyone to get accustomed to the software.
Recommendations to others considering the product:
I would highly recommend this software as it's simplicity makes it easy tom use and cut above the rest
Great with Salesforce
What do you like best about the product?
It's easy to integrate with Salesforce and configure.
What do you dislike about the product?
Some functionality isn't immediately available in settings, but support has never failed to provide a solution for anything we've needed.
What problems is the product solving and how is that benefiting you?
Talkdesk with Salesforce is a solution for our customer service department. All calls from existing customers are handled and documented through Talkdesk and Salesforce cases. Agents are able to immediately identify contacts and see all of their previous case history as soon as the call comes into Callbar.
TalkDesk has helped my company tremulously!
What do you like best about the product?
What I love about TalkDesk is how seamless and user-friendly it is! It has helped my company detect areas of improvement within our company and agents. I tabs above when you log into the site is extremely easy, and gets you where you need to be - to do reporting, find calls, adding or deleting agents, etc. the list can really go on.
What do you dislike about the product?
There is not anything I do not like about TalkDesk. Again, it's super user-friendly.
What problems is the product solving and how is that benefiting you?
The problems we are solving with TalkDesk is a lot of things, a few are how long agents are taking with calls, what times we need to stay open or close, and where agents need to be placed on the schedule.
User friendly tool!
What do you like best about the product?
I love that all the options are visible to access them and work, you don't have to be clicking around to find information.
What do you dislike about the product?
To listen to a live call in other than Chrome tends to have a lag.
What problems is the product solving and how is that benefiting you?
We have been able to track numbers on time, data is precise and easy to access.
Super easy to use!
What do you like best about the product?
The fact that it's super simple and easy to use, and it takes a few minutes to learn how everything works, no need of training. I can keep track of my team's numbers, duration of calls, pull reports, etc. Also, the widget is seriously making our lives easier!
What do you dislike about the product?
One thing I've noticed lately, when I'm calling someone, they can't hear me well for the first few seconds. I thought it was my headphones/microphone at first, but the same thing happened with a new pair. Not a deal-breaker, just a bit annoying sometimes.
What problems is the product solving and how is that benefiting you?
Our company mostly uses Talkdesk for customer service, and considering the fact that we use it 24/7, you would think there would be problems - surprisingly it is working extraordinarily well! We can pull reports of the team, keep track of the time we need to solve a customer's issue, as well as see how many customers we have in queue.
Recommendations to others considering the product:
Any company whose main job is done through the phone should not hesitate to use this platform. Talkdesk is amazing for keeping track of your team's numbers, and helping your clients fast and easy!
Easy to use and very integrated
What do you like best about the product?
What I like the most are the following features : History of the calls, integration with our marketing automation tool (infusionsoft) and slack, click to call from our PSA (Autotask), possibility to monitor calls for training purposes
Pricing is fair and the platform is always available
Pricing is fair and the platform is always available
What do you dislike about the product?
It would be interesting for us to have the platform in our own language which is French
What problems is the product solving and how is that benefiting you?
More productivity and a better internal collaboration
The integration with our PSA makes our follow up calls more relevant
The integration with our PSA makes our follow up calls more relevant
Greatest SaaS phone service you can get!
What do you like best about the product?
This software allows you to properly manage phones and back it up with tremendous reporting. I would heavily suggest using it, no matter the size of your organization.
What do you dislike about the product?
My only complain is the delayed releases but that comes with software.
What problems is the product solving and how is that benefiting you?
The ability to audit and maintain out inbound support. Once we have mobile, we will do the same thing with outbound sales!
Recommendations to others considering the product:
If you are vetting multiple software companies to replace your PBX, I highly suggest Talkdesk. CSMs and Sales will make sure you have what you need to be successful.
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