Talkdesk
TalkdeskExternal reviews
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Great tool for call center
What do you like best about the product?
Our team uses a variety of tools, and the best thing with talkdesk is that it easily, and out-of-the box already integrates with these tools, such as Salesforce. Besides the integration, it's really easy to setup agents and to have them start making calls. The other thing that we like about talkdesk is their customer support. There have been times where we were not satisfied with talkdesk and had to speak to one of their Customer service representatives and their replies were almost instant, and at all the cases they helped us with our problems with prompt replies.
What do you dislike about the product?
The thing I dislike about talkdesk is that it's not a standalone app, it's actually build onto Twillio, and we as a team have to worry not only about talkdesk problems and outages, but also twillio ones. Which can get really complicated. The other thing that we dislike about talkdesk is the limitations it has, and some very needed features that have yet to be implemented -- one of these features is the possibility to edit scheduled reports after saving them. The problem with talkdesk is that, if we wish to edit a report, we'd have to recreate it, even if only a small change needs to be done.
What problems is the product solving and how is that benefiting you?
We are solving our Customer Service reps with Talkdesk, which allows our reps to easily receive and make calls using talkdesk
Recommendations to others considering the product:
Check the documentations before using Talkdesk. Something things are very easy to grasp, however, there are some aspects of the application that are more complicated
it is very useful and easy to use
What do you like best about the product?
What I like the best about talk desk is that sometimes I'm not sure who I spoke with so there are the caller ID information and the time frame that was spoken to that person, also there is the duration of the call, I also like the reporting section is fun looking at the availability and the people that are away, after call work, and busy, so pretty much it tells you all the details.
What do you dislike about the product?
what I dislike about talk desk is that sometimes it doesn't give you the accurate information, sometimes when I receive a call I notice that when I can't remember the number I try looking at the calls section and I don't see the call that I received, so there are glitches from time to time, another thing when we transfer calls it goes automatically to available, so we have to remember to put on aftercall work because we need to leave notes or follow up,.
What problems is the product solving and how is that benefiting you?
We are customer service so we have to rely a lot upon talk desk, we have to contact our customers to provide great customer service and talk desk is the tool for it.
Recommendations to others considering the product:
To try it out it is very easy to use
Talkdesk has been a great tool for multiple departments in our company.
What do you like best about the product?
I appreciate that you can record the conversations along with being able to hop on a call that is occurring to help with call coaching.
What do you dislike about the product?
Since we switched over our crm to hubspot, it has become more difficult to sync the two softwares to ensure contact recognition. Meaning if the sales team called someone from hubspot and the person calls back, it goes through talkdesk, yet, their phone number is not recognized and its frustrating no knowing who is calling you back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped the sales team strengthen call coaching because of the save recordings and monitoring a call.
Simple and easy to use every day tool.
What do you like best about the product?
It's very easy and simple to use. Normally there's no problems and if there is, you it's immediatly get help from the quick customer service team! I really like it.
What do you dislike about the product?
The few times it has had connectivity issues. When you can't hear the person on the other end. Normally it's fixed by simply calling again and if not you can contact the customer serivce team that are quick and efficient.
What problems is the product solving and how is that benefiting you?
Talksdesk makes it so much easier to call customers on a daily basis! I really enjoy how seamless the experience is when using Talkdesk. I would wholeheartedly recommend it to anybody.
Awesome cloud based telephony system.
What do you like best about the product?
No physical hardware to be set up. Great uptime and works flawlessly.
What do you dislike about the product?
Can't complain, but a more intuitive reporting UI would be the next step for feature enhancements.
What problems is the product solving and how is that benefiting you?
Low cost of operations. Call recordings, monitoring, reporting and live view to what's going on in the team with respect to calls.
Easy and Functional
What do you like best about the product?
Simple interface and easily adjustable graphs. Provides a seamless experience and instant updates.
What do you dislike about the product?
I have no complaints or dislikes about this product. It is a very solid product.
What problems is the product solving and how is that benefiting you?
Allows us to connect with our customers and agents.
Recommendations to others considering the product:
Utilize every option you can use. Talk Desk is a great tool to help you and your team succeed. This has revolutionized how business is done and allowed us to connect with our customers. It does have some moments where it can bug out per se but simple fast refresh fixes this. These glitches are few and very far in between. Talk desk features such as voicemails and assigning tasks and areas of contact have allowed us to make connecting with customers simple.
Reliable, Trustworthy Software
What do you like best about the product?
Talkdesk pushes out easy to understand metrics and rarely interrupts my ability to operate. I have to pull CSV files for call reviews and they pull well. The entire system is very compatible with my Macbook Pro. No complaints. I would also mention that when we do file errors or complaints, the company is quick to respond and to resolve with solutions.
What do you dislike about the product?
I can't say that I dislike much about Talkdesk. I would like for there to be notification options to prompt our agents , so perhaps more options for personalizing how we operate business. When high call volume increases, our SLA does not always translate accordingly, or it might kick our agents off their status to get them to pick up a clal.
What problems is the product solving and how is that benefiting you?
We are assisting customers with home buying and home selling information. I find that this service and the way it navigates and routes numbers helps our customers feel that we are more intimately engaged in their towns and neighborhoods. It helps personalize the process. Talkdesk has also allowed a lot of transparency, which we greatly enjoy and thrive on within the company.
Recommendations to others considering the product:
Highly Recommended!
Easy to use and Operate
What do you like best about the product?
I like the fact it is overall easy to use and operate. Having multiple teams use it and being able to view specific teams or multiple teams have been very useful.
What do you dislike about the product?
I wish Talkdesk could be more customizable especially when it comes to viewing rejected calls and specific agent actions.
What problems is the product solving and how is that benefiting you?
Being able to run our entire support team on one phone system has been extremely helpful.
Recommendations to others considering the product:
make sure you can customize as you need. Depending on reporting and needs TD may or may not be able to accommodate your needs.
It is very efficient and easy to use
What do you like best about the product?
User friendly, it's easy to use, connect easily
What do you dislike about the product?
The way it lags sometimes. It doesn't read the report properly
What problems is the product solving and how is that benefiting you?
Communication
High quality calling
What do you like best about the product?
Good audio and quality and a great phone interface. Very easy to administer to users. I love he ability to easily jump into calls and listen in to how my sales guys are doing.
What do you dislike about the product?
No integration into Close.io. When asked if this was possible they just said, no one has asked, so no.
What problems is the product solving and how is that benefiting you?
Making sales calls to lists of customers.
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