Talkdesk
TalkdeskExternal reviews
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Excellent Tool
What do you like best about the product?
User friendly, simple and easy to use. Great for reporting and managing agents. It has been the easiest phone tool I've used.
What do you dislike about the product?
The Web mode phone should be displayed on all screens for easy access.
What problems is the product solving and how is that benefiting you?
Simple to identify Aux levels and agents not making a bad use out of them since the system detects who should be next to take a call.
TalkDesk to us from 0 to 100 (real quick)
What do you like best about the product?
Very easy set-up and customization. Getting started with TalkDesk was a painless process with the help of a implementation specialist. Training for my support team was minimal as the interface is so lightweight. Connection with Zendesk was straightforward and allows us to capture key metrics in both systems. The best thing, is definitely the access admins have to fine-tune their TalkDesk instance as their business needs change (even in a moment to moment basis).
What do you dislike about the product?
I've hit very few roadblocks with TalkDesk. I would like to have an easier way to temporarily suspend our phone service, though this feature is easy enough to configure in the TalkdDesk interface via 'business hour' schedule.
What problems is the product solving and how is that benefiting you?
We came to TalkDesk from a pair of handset phones passed from one support agent to another, so TalkDesk has literally solved all of our phone issues. We find that 1/3 of our customer support request per week are via phone, so having a system that can queue call, allow for callbacks, etc. with a diverse team of agents working on-site or remote is key.
Recommendations to others considering the product:
Use an implementation specialist.
Awesome!
What do you like best about the product?
Talk Desk is easy to use and intigrates nicely with our systems
What do you dislike about the product?
Nothing at all, it was all good and as I expected.
What problems is the product solving and how is that benefiting you?
We are able to call more people, be faster and are more efficient with TalkDest.
Great platform
What do you like best about the product?
Consistent and simple, always works. Have really enjoyed it
What do you dislike about the product?
The ring noise can sometimes be a bit unpleasant
What problems is the product solving and how is that benefiting you?
Call quality issues
Great Customer Service Capabilities!
What do you like best about the product?
Intuitive caller ID, auto ticket creation in our ticketing system (Zendesk), Intuitive call routing (giving the customer to the last agent they talked if calling in again), good Admin access and visibility. Transferring calls is easy, too! The ease of use in a fast-paced customer service environment is massively helpful.
What do you dislike about the product?
Semi-frequent errors with settings not saving after the computer is restarted or headset is unplugged. Occasionally it will need to be restarted, but most applications encounter that same error.
What problems is the product solving and how is that benefiting you?
We use talkdesk alongside zendesk to provide (fantastic) customer service. Talkdesk certainly helps by automatically pulling up customer information and creating tickets in Zendesk. The ability for agents to transfer calls between each other and to management is certainly appreciated in our office.
Recommendations to others considering the product:
I'd love to see the sound settings actually save when the computer it's running on restarts. Sometimes it does, some times it does not. Call quality can sometimes drop but of course there are many factors that go into that. Occasionally when trying to pause recording, the TD client will crash and end the call.
Great product
What do you like best about the product?
It is very simple and convenient product
What do you dislike about the product?
I don't think there is a downside for the product
What problems is the product solving and how is that benefiting you?
It helps me to connect with my client in a simple and convenient manner
Plain and Simple
What do you like best about the product?
No extensive setups required, easy installation and User Interface.
What do you dislike about the product?
I do not dislike it but I could have appreciated to be able to look at the call logs on the Desktop App
What problems is the product solving and how is that benefiting you?
The simple setup and user interface make it easy for us to get an employee started with ease
Recommendations to others considering the product:
If you do not need any extensive setups, go for TalkDesk, easy to setup and get started with
Talkdesk review
What do you like best about the product?
I enjoy using talk desk every day at work, I enjoy that it gives different options such as AWAY, and LUNCH to always know what everyone is doing. This allows me to do my everyday activities and keeps me on my toes. I like how I can see not only what I am doing but additionally what everyone else is doing as well. I like how there are multiple options so someone can tell when you are on lunch or if they are away from their desks. I love talk desk
What do you dislike about the product?
Sometimes Talkdesk will disconnect and not work, this is very frustrating when trying to talk to a customer. The only other thing is sometimes a call will get stuck in the que and no one will be able to answer.
What problems is the product solving and how is that benefiting you?
We could not be a business without talkdesk. We use this service every day and can completely get everything done in an organized and timely manner with this.
Recommendations to others considering the product:
Keep doing the awesome job you are and great customer service!
Talkdesk
What do you like best about the product?
I love that you can track all the calls. I also like how you can listen in on calls for training purposes.
What do you dislike about the product?
It can be hard to log in and out for different phone numbers, it takes awhile.
What problems is the product solving and how is that benefiting you?
I am able to connect daily with my customers.
Recommendations to others considering the product:
Please make it easier to transfer to different phone numbers. Also, I find it quite expensive to add more employees to be able to make calls. Sometimes I find myself to also help employees fix their sounds in the setting. It Auto generates to play out of the computer instead of the headset.
Talkdesk Excellency
What do you like best about the product?
I like the way the blind transfer goes fast and smooth and also the 3-way call is without any interruptions.
What do you dislike about the product?
I would like to add that I do not have any negative thing to say regarding Talkdesk.
What problems is the product solving and how is that benefiting you?
Customer service.
Recommendations to others considering the product:
Feel free to use it! Its great and easy for usage
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