Talkdesk
TalkdeskExternal reviews
2,472 reviews
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Helps me Monitor Input and also provides quality recording and coaching.
What do you like best about the product?
Live call Coach, Simplified analytics and scheduling reports
What do you dislike about the product?
Time it takes for the report to load. Personalized report got disabled
What problems is the product solving and how is that benefiting you?
it helps me maintain quality and quantity of man power
Talkdesk simple and the best calling app
What do you like best about the product?
I have been using talkdesk past 1 year now, it's fun working on the admin platform and also it is very easy to use.
What do you dislike about the product?
Working with a slow internet speed of less than 10Mbps gives a lot of challenges with the call quality.
What problems is the product solving and how is that benefiting you?
Overseas connection with the customers.
Easy to use
What do you like best about the product?
I love being able to review not only mine, but my teams statistics. It's so helpful to know where you're improving and where you have opportunities.
What do you dislike about the product?
To be truthful, there's not allot I don't like. It's very intuitive and I love being able to adjust any and all settings.
What problems is the product solving and how is that benefiting you?
It's handy being able to track your day and see how much time you're on calls, in after call work, cases, etc.
Great tool for small business.
What do you like best about the product?
The dashboard section is very user-friendly. The report section is getting few good updates to customize reports.
What do you dislike about the product?
The forecast section has to be polished.
What problems is the product solving and how is that benefiting you?
Schedule management, customized reports to track agents' performance (schedule completion, adherence, etc.), quality evaluation reports, and coaching.
The ability to see a month back of an agent's adherence in their schedule view.
The ability to see a month back of an agent's adherence in their schedule view.
Talkdesk is a no brainer call solution
What do you like best about the product?
Talkdesk has a very easy-to-use UI, it's easy to add and remove users, easy to set up new call queues and their support team is great. The best part though? It never goes down. In 3 years with Talkdesk we've never been impacted by a Talkdesk outage. That sounds like nothing, but in the years of battling Shortel/Mitel this was a constant and persistant issue. The best part about Talkdesk, is not thinking or worrying about Talkdesk.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
Talkdesk is also designed for a user with a non-technical background, so you don't need to have an IT or Tech background to own this is as project.
What do you dislike about the product?
Their reporting feature is robust, but if you are used to pulling data in a 100% customizable way (ala Salesforce), this is not the platform for that. That said, the primary information is available.
What problems is the product solving and how is that benefiting you?
100% supports a Hybrid workspace model. Easy to adapt phone queues as we add new products and new offerings, without a ton of support or bandwidth taken away from our technical team
Recommendations to others considering the product:
If you are looking for an intuitive and dependable remote call center option -- Talkdesk is a great vendor. Spend some time building out your reports so you can automate those and not have to wrestle with those during a more stressful time.
Talkdesk: Reviewed
What do you like best about the product?
I do like the call transferring mechanics. The handoffs are pretty seamless.
What do you dislike about the product?
Talkdesk's app has serious consistency issues, and its call routing leaves so much to be desired that my company reverted back to our prior after-hours routing tool to accomplish this.
What problems is the product solving and how is that benefiting you?
Most likely the main problem we are solving with Talkdesk is paying what management believed was too much money for our prior customer-contact solution software.
Easy to use - Prefer web version of app
What do you like best about the product?
Pretty easy to use. Calls come in clear. Lots of status-types besides "Online" and "Offline". Voicemail transcripts are decent.
What do you dislike about the product?
Calls are delayed 1-2 seconds when picking up. Not very easy to transfer calls. Extensions don't always work
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
I keep my TD link bookmarked. Whenever I open the link, the last VM I listened to will reload. To get around this, I will click the link again. I went over this with support, and they suggested that I do not bookmark the link
What problems is the product solving and how is that benefiting you?
We use TD for inbound calls sales inquiries. Sometimes those inquiries are mixed with people looking for support.
Starting to know talkdesk
What do you like best about the product?
The dashboards, its pretty amazing that we can have everything together and edit them by ourselves; we never believed that was possible!
What do you dislike about the product?
When we started working with Talkdesk we didn't receive a proper training on how it works so I had to watch the videos at talkdesk academy to fully understand it
What problems is the product solving and how is that benefiting you?
We have all of our information together so this means I do not need to go to a separate website to download the reports and we are using an automatic dialer
Great for building custom solutions for contact centres
What do you like best about the product?
Their studio flow is very intuitive and surprisingly easy to use once you get started
What do you dislike about the product?
The learning curve is very steep at the beginning but gets better over time.
What problems is the product solving and how is that benefiting you?
Making sure that we can have different sales centres set up for all of our franchises and making sure everyone has their settings set up that best benefit them
Very easy to work with
What do you like best about the product?
I like the reporting page and how it lets me see my status and as well as that of my coworkers.
What do you dislike about the product?
The downside is that it can be hard to work on so many different platforms.
What problems is the product solving and how is that benefiting you?
It helps me place orders and walk customers through using out the technology.
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