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New Talkdesk Implementation
What do you like best about the product?
Custom Reporting is a must. The best way to combine your analytics and gain key insights into the performance of your agents
What do you dislike about the product?
I'd like to see the search parameters expanded for reference material. Can be tricky to navigate and find what you're seeking.
What problems is the product solving and how is that benefiting you?
Prioritization of calls. We can decide which calls are answered first, in a much easier fashion
Recommendations to others considering the product:
Consider customized reports, ask lots of questions during implementation
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Would be amazing, if it worked
What do you like best about the product?
I like the ability to click and dial without having to copy/paste. When I was introduced to Talkdesk through the training videos, I was very impressed with how seemless the design was. It really looked like a simple, but game-changing tool. The training videos themselves were also very easy to understand, go through, and use to learn how to use the app.
What do you dislike about the product?
I could not click and dial off an excel sheet, which is the only document I work out off. In addition, when we reached out to the representative about other issues we were having, they were slow to respond. Overall, we did not receive the best customer service. During the trainings, there were several instances where the product itself did not work. Not only was the trainer having difficulty with it, but once we got to our portion of the training, where we downloaded and worked with talkdesk, it also did not work for us. These experiences did not improve our confidence in the product.
What problems is the product solving and how is that benefiting you?
SinceTalkdesk did not work on excel. As a result, I was not able to use it. Ideally, I would use Talkdesk to get through my list of calls faster. I would also use it to leave a voicemail that is pre-recorded, that way I did not have to repeat myself non-stop on a daily basis. The touch to dial feature and the voicemail drop, would have sped up my work output atleast by 3 times.
Recommendations to others considering the product:
What was helpful for us, it reaching out to other organizations that were currently using Talkdesk to see how they used it. They told us of additional services that Talkdesk had available. It was disappointing not to have heard of these features from the customer service representatives themselves.
Complete SaaS telephony solutions with great staff.
What do you like best about the product?
The staff is very helpful, that's very important. Every feature we've needed so far is available.
What do you dislike about the product?
Depending on your company, you should evaluate if SaaS is the right thing for you and check the pricing.
What problems is the product solving and how is that benefiting you?
We use it to handle incoming calls from our clients. We needed a SaaS because our team is worldwide and needs to adapt to different scenarios dynamically.
Easy to use phone software
What do you like best about the product?
It's user friendly, easy to use software.
What do you dislike about the product?
I feel the software has more potential and it would be good to have tutorials or trainings on how to use it in full capacity.
What problems is the product solving and how is that benefiting you?
Reporting with TalkDesk makes it easier to track performances.
Recommendations to others considering the product:
Would recommend with sales force really performs well together
Talkdesk Never Disappoints
What do you like best about the product?
Talkdesk is very simple and easy to use!
What do you dislike about the product?
In the rare cases, glitches might happen
What problems is the product solving and how is that benefiting you?
Easy integration with Zendesk and it has a lot of selections in explore to verify additional information when needed throughout every time span. You can utilize the information when needed going back months/years,
Recommendations to others considering the product:
The simplicity and effectiveness of Talkdesk are like no other, I have been using Talkdesk for the past 5 years and it has always been reliable and sufficient. I am very pleased while working with this program.
Will recommend talkdesk
What do you like best about the product?
I like the way we can make the calls so easily, calls are recorded, can easily play recorded calls
What do you dislike about the product?
I like everything about talkdesk. I would like nothing to changed for now
What problems is the product solving and how is that benefiting you?
Making outbound calls to customer. I like how the names ae displayed
Love it but few more options will make it a wonderful monitoring tool.
What do you like best about the product?
According to me, I like the reporting and admin module in Talkdesk. The Explore option has been improved and even the new dashboards under live are wonderful.
What do you dislike about the product?
I feel the bug fix or releases can be more frequent which I feel is missing. And also the Support should verify the common issues that is being posted on the Zendesk forums and try to work on those to clear them out.
What problems is the product solving and how is that benefiting you?
I keenly follow the Average Wait Time, Avg Hold Time, Missed Call %, Abandon Call %, Total no of calls, etc are the ones that I follow on a day-to-day basis.
Admissions Coordinator
What do you like best about the product?
emails to alert an Advisor that a voicemail has been left
What do you dislike about the product?
very few options to choose from to log a call - what about Hang-ups, etc
What problems is the product solving and how is that benefiting you?
Insurmountable number of voicemails all lumped in one place, and one has to sift through a string of voicemails to see which is yours
Talkdesk review
What do you like best about the product?
Easy to answer and trach calls. Voice mails easy to review .
What do you dislike about the product?
Nothing turely negative. Satisfied with product.
What problems is the product solving and how is that benefiting you?
Fewer missed calls
Excellent Solution - Fantastic Support
What do you like best about the product?
The interface is simple; Associate manipulation is quick and easy.
The onboarding / launch team was excellent and follow up care is excellent.
The onboarding / launch team was excellent and follow up care is excellent.
What do you dislike about the product?
Customized reporting is available only at an extra fee. Stock reports are not sufficient.
What problems is the product solving and how is that benefiting you?
Low occupancy and high wait times are easy to manage with TalkDesk
Click to Coach is an excellent QA bolt on solution
Click to Coach is an excellent QA bolt on solution
Recommendations to others considering the product:
Talkdesk is an excellent solution. The support is fantastic and a differentiator from all competitors.
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