Talkdesk
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Talkdesk review
What do you like best about the product?
The ability to transfer to a specific person within the phone que, also being able to view stats of specific users and groups. Being able to communicate with countries all over the world- dialing out to different countries and being notified that a caller is dialing us from another country.
What do you dislike about the product?
The connection when wifi isn't pristine. Not talkdesks fault but the line sounds very choppy. Also I'm not a huge fan of the fact that other people can listen to my voicemails...
What problems is the product solving and how is that benefiting you?
Managing customers expectations, providing the best service possible by being available via telephone, when companies are veering away from this service and focusing more on emails these days.
Recommendations to others considering the product:
The system is perfect for multiple users, the data provided by talkdesk is great to manage a team. Consumer's phone numbers are able to be stored, with notes. Routing and transferring calls is easy.
Talkdesk is easy to use
What do you like best about the product?
It has a simple layout and anyone can learn to use it.
What do you dislike about the product?
sometimes the fetching data is annoying.
What problems is the product solving and how is that benefiting you?
We can take our calls and help our customers. easier than a hard phone
Recommendations to others considering the product:
It's a good product and easy to use.
Good tool
What do you like best about the product?
it has every feature that is required to do my job right
What do you dislike about the product?
My company uses Zoom, but I cannot mute myself in zoom and answer the talkdesk call. I must exit the zoom meeting to take the call and rejoin later.
What problems is the product solving and how is that benefiting you?
With the talkdesk, I can easily manage my work in Salesforce case.
Recommendations to others considering the product:
If you're using Salesforce, this is the best call provider. Their global support is amazing
Easy call center solution
What do you like best about the product?
The dashboard is easy to customize for your company's needs. There are multiple modules available, which I particularly enjoy, but nothing gets too overwhelming.
What do you dislike about the product?
Similar to most teleconferencing solutions, needing to setup your audio sources is always a pain, but this is not a problem unique to Talkdesk.
What problems is the product solving and how is that benefiting you?
The need to field phone calls on a mass scale (ie. for a call center).
Recommendations to others considering the product:
This seems like one of the more intuitive solutions for a call center environment.
Talkdesk for an Admin
What do you like best about the product?
Ease to setup IVRs and automated dashboards are amazing. I am also a fan of how intuitive the tool is for new users to become acclimated. The call bar extension is also great as it keeps inbound calls front and center for our reps
What do you dislike about the product?
At times there can be issues with small admin things. For example only talkdesk support can change an agents email login
What problems is the product solving and how is that benefiting you?
Call routing and reporting on inbound and outbound calls and historical volume
Talkdesk Review
What do you like best about the product?
I like that Talkdesk is straightforward and easy to use.
What do you dislike about the product?
There isn't anything I particularly dislike. I would say connecting a three way call isn't super intuitive--- although it makes complete sense once you know how to do it.
What problems is the product solving and how is that benefiting you?
easy to transfer calls!
Best phone solution for SME's looking for a way out of old phone systems
What do you like best about the product?
What I really like the most would be the near seamless integration that the software has wit hour ticketing system. Plus it's very easy to use and do not consume too much PC memory which is a Plus
What do you dislike about the product?
one of the thing I did not like would be the disconnections of call every time there is a fluctuation of internet speed, I know this is unavoidable but there should be an auto reconnect feature, well that's something to look forward to in the future updates
What problems is the product solving and how is that benefiting you?
It would be the sporadic transfers of phone calls that our previous soft phone was unable to handle, back then using that other system, the phone calls would not be systematically distributed to appropriate agents but would be sent to the first one on the queue list which is bad in a working environment.
Regarding benefits, well one thing is for sure and that would be better call managing and tagging of leads since after the new update we were able to add dispositions as well as being able to tag particular calls to cases (if there is one). Another benefit would be, from before it was very hard to manage Agent availability and resources including analytics and recording. Now after a bit of getting used to how it work everything is a breeze and it could have never been better
Regarding benefits, well one thing is for sure and that would be better call managing and tagging of leads since after the new update we were able to add dispositions as well as being able to tag particular calls to cases (if there is one). Another benefit would be, from before it was very hard to manage Agent availability and resources including analytics and recording. Now after a bit of getting used to how it work everything is a breeze and it could have never been better
Recommendations to others considering the product:
it is best to those that does not want a system with many twist and turns and simply want's to get the job done. What I recommend when you are planing ot get this service is to communicate with them first and inform them of your needs, they are very accommodating and most of the time would oblige to your companies requiremetns
Talkdesk Review - Easy to use and great integrations.
What do you like best about the product?
I have been using talkdesk for more than 2 years. It is part of my daily job now and without talkdesk my job would be unimaginable. It is super easy to reach out to people, it integrates with a lot of other platforms like Salesforce and Kustomer and others and all of this as a new user is great. The quality of voice and sound is amazing and the fact that it is recording is amazing. For training purposes the live call features are the bomb. Super simple and very effective to use. The click to call function and its integration with Salesforce has definitely shaved some time off when it comes to sales reps reaching out to leads.
What do you dislike about the product?
The reporting is sometimes slow, but the scheduled reports are a great way to track team performance.
What problems is the product solving and how is that benefiting you?
Talkdesk does a good job in what it claims to do. It's integration with Salesforce and Kustomer tracks all activities on a timely manner. It helps me accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way and at the same time keep track of everything that we have done and how we have reached out to people to make sure everything is correct and on point.
Recommendations to others considering the product:
Simple, easy to use and effective.
Great phone provider! Works well for a big team
What do you like best about the product?
Extremely easy to use and navigate in a quick customer service environment.
What do you dislike about the product?
Callbar sometimes needs to be restarted but not too frequently.
What problems is the product solving and how is that benefiting you?
Large team with departments spread around a few offices that all need to talk to the same accounts.
Talkdesk is efficient and easy to use!
What do you like best about the product?
Talkdesk makes it very easy to navigate calls I've made, voicemails I have, and to monitor my efficiency in my work flow!
What do you dislike about the product?
There isn't anything I really dislike. The system is so easy to use, anyone could do it!
What problems is the product solving and how is that benefiting you?
One of the biggest benefits from Talkdesk, which also has helped me solve many business problems, is the aspect of being able to review my calls. I can evaluate my own time on the phone, as well as receive feedback easily from my superiors!
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