Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Better experience with call routing over time, but reporting feature could be better
What do you like best about the product?
Talkdesk is easy to navigate, and the UI design is pretty user-friendly. The admin setting is easy to manage and make changes. The improved call routing function offers good flexibility for our team to set up the call receiving tiers and strategy.
What do you dislike about the product?
Although the reporting aspect has been improving throughout the years, but the easiness to generate reports, display of reports, default metrics, processing time still have large room for improvement. Some reports take too long to complete, and the reports are not categorized very well which is sometimes hard to find what you need.
What problems is the product solving and how is that benefiting you?
We use Talkdesk in our team to communicate with our customers on a daily basis for years. Some of the benefits are:
1. easy to manage different team cross time zones;
2. Talkdesk call bar is easier to use than the webpage, and improves the acceptance rate and speed
3. Easy connection with Zendesk so we have data from all communication channels in one place.
1. easy to manage different team cross time zones;
2. Talkdesk call bar is easier to use than the webpage, and improves the acceptance rate and speed
3. Easy connection with Zendesk so we have data from all communication channels in one place.
- Leave a Comment |
- Mark review as helpful
Fundamental platform for running business smoothly
What do you like best about the product?
I like the straightforwardness and user-friendly nature of this platform. The most impressive thing about it is that anyone can easily use it without knowing this product. The caller ID also proves to be very beneficial because it contains the email address of the customer that helps him in quickly accessing the information. Another worth mentioning feature is the admin panel, as it consists of various options for reports.
What do you dislike about the product?
Although it is doing a great job, however in order to have command on the entire features and functionalities, there should be a powerful internet connection. Moreover, I felt like the reporting panels need to be user-friendly. Otherwise this product is found to be very useful and helpful indeed.
What problems is the product solving and how is that benefiting you?
This platform has the best problem-solving techniques. It behaves as CRM by keeping names, emails as well as addresses of the customers safe and secure that further helps while opening customers' accounts. It has all outstanding capabilities for monitoring real-time service levels.
Recommendations to others considering the product:
It is absolutely a great product. It offers live reporting dashboard. Morover it gives you the opportunity for individualising the dasboard according to your own choices. It consists of best options for automating reporting, call recordings and many more. Furthermore it has greatly increased employees efficiency to a greater extent. It will give you amazing ability for viewing call history and listening previous calls is incredibly easy with this. I suggest you to have it and take benefits out of it
Ease of use and fantastic architecture behind the platform.
What do you like best about the product?
It is an excellent solution for our support agents. It integrates well with our platform that we use for our support tickets.
What do you dislike about the product?
Sometimes it logs you out from the call center, and it can easily be fixed with an update.
What problems is the product solving and how is that benefiting you?
Building a world-class customer service experience.
Recommendations to others considering the product:
If you're planning to build a world class customer support experience, Talkdesk is your go to.
Reliable, Flexible Call Automation Solution
What do you like best about the product?
It's fairly easy to implement, integrates very well with Salesforce.com, easy to make changes and modifications.
What do you dislike about the product?
Inabilty to live monitor smoothly; flexible to customize for multiple groups.
What problems is the product solving and how is that benefiting you?
Recording sales activities, give feedback on calls, enable work from home easily and boost productivity.
Most helpful and useful tool for support agents
What do you like best about the product?
The best and most worth mentioning feature is that it gives most advanced, reliabe and latest solutions for contact center. It is incredibly easy to use. It is equally helpful for agents and administrators. Anothe plus point is that no specific training is required before using this. I Iove the live dashboards. I found it to be very much user friendly.
What do you dislike about the product?
I have been using this product for many months, but I haven't come across any frustration with it so far. It is offering great services. The only thing that needs to be modified are the monile apps. It lacks a few important feature but I hope in future this will be no more issue.
What problems is the product solving and how is that benefiting you?
It helps me a lot in solving multiple problems. It helps me a lot by giving proper order to my routine work and doing my work smoothly. Callbar option has brought much convenience to me and helps me save my valuable time because having this is just like a blessing to me. We need not leave the browser tab open to make calls.
Recommendations to others considering the product:
This is the most authentic and reliable voice communication tool. I suggest you to have this tool. It will surely prove beneficial to your business. I am damn sure it will give you best solutions for routing incoming calls that further facilitates the proper agents. Moreover monitoring voicemails is incredibly easy with this product.
Talkdesk good review
What do you like best about the product?
The interface. It is super user-friendly. We can monitor each other's calls from all organizations. I love the feature where we can change the status remotely. So when one of our colleagues got disconnected or if an emergency comes in, we can change their status from whatever to offline. I like this feature. We can also see the available number of agents currently logged in to our splits, how many calls are answered, how many calls on queue, and how long the call was going for. I also like the feature where I can see the wait time for our calls. We can see how long they have been waiting in the queue so we will know what to expect when the call comes in. I know that this is a simple feature but it really helps us a lot.
What do you dislike about the product?
The font size. I can't seem to decrease it. The unwanted glitches like dropping calls, closing unexpectedly, dialling numbers, and the load time for the app. It sometimes loads for about 2-3 minutes while other tools are just loading for about 20 seconds. There's also no mobile app for the talk desk so it would be hard for us to manage it remotely.
What problems is the product solving and how is that benefiting you?
Our call queue. I can monitor how am I doing with my calls and how long I am in the call.
Recommendations to others considering the product:
The best app to cover the queue.
Talkdesk is fantastic. I love how user friendly is it. Very easy to use.More companies should use it
What do you like best about the product?
I love how easy it is to use. It is very tech-friendly. I like the sidebar they let you use. I use the talk desk every day because it's a part of my everyday task. I think more companies should use it for their communication. Talk desk is new for me and it's pretty easy to use once you understand how everything works. I believe talkdesk is the future of communications for higher educations and other sectors. Whoever thought of this idea is a genius. When the pandemic hit it is very hard for companies to communicate with each other. It is a great product for big companies to use.
What do you dislike about the product?
Sometimes it logs me off the server without my permission. It logs me off and I don't realize I'm offline. Sometimes it runs a little slow. But it works pretty well for what I need it to do. I've been using it every and I'm getting used to it. I think there can be more areas where you can customize your display. Maybe add some type of chat feature as well. There wasn't much about the software that I didn't really like. I would just add more features for my customers. Maybe add a webpage. Giving the user more control is always better for a product. I
What problems is the product solving and how is that benefiting you?
Talk desk helps me stay organized.I solve so many different problems with talk desk. I'm able to manage my calls and be more organized. I know a lot of my coworker enjoy using it as well. I love that you can go back to original calls and listen to them. We do that at least once a week. It helps us stay sharp with our contacts and stay engaged. Talkdesk has helped me so much with my job. More companies should use it
Intuitive tool that could use some improvements
What do you like best about the product?
Easy to use, intuitive, real-time data, and simple
What do you dislike about the product?
Reporting needs work. It's not easy to find all cuts of the data
What problems is the product solving and how is that benefiting you?
Supporting a Call center team. Insights into data and performance
Recommendations to others considering the product:
No tops at this time
Good Product with a lot of room for improvement
What do you like best about the product?
Call Quality and ease of use for the standard user. Overall the system works well for a creative and forget-it system. If you are a large company that is constantly changing their phone system it is not the best.
What do you dislike about the product?
The Admin console and reporting (What you pay all the money for) is not that good. Every time they release a new feature 5 things break that previously worked just fine. We are running almost all legacy features at this point as the new features are not fully fleshed out and tested before release. Overall I like that most of the company is consists of developers, but there are major issues they need to review before rolling code.
What problems is the product solving and how is that benefiting you?
The benefit is in ease of use for the end user. it is a very small and simple application with no fluff. Unfortunately, Talkdesk causes more issues then is solves.
Recommendations to others considering the product:
Go in with proper expectations. The system is not magic, it works well and well once configured properly, but there is a lot of trial and error with that initial setup.
I enjoy it
What do you like best about the product?
I like how everything is so simple to use, and if there is an issue, it's easy to fix. It's effortless to communicate with clients.
What do you dislike about the product?
Sometimes the app glitches, but I close the window, and it starts working fine.
What problems is the product solving and how is that benefiting you?
It's easy to call clients and communicate with them without using a phone. The benefits are that everything is on the computer.
Recommendations to others considering the product:
It's easier to use rather than a phone and more hi-tech.
showing 951 - 960