Talkdesk
TalkdeskExternal reviews
2,504 reviews
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Fantastic Product
What do you like best about the product?
I love the ease of use and that it allows me to help my customers efficiently.
What do you dislike about the product?
There isn't anything that I have come across that I dislike.
What problems is the product solving and how is that benefiting you?
Allows me to keep good track of my calls and communications.
Talkdesk is the best way to stay connected!
What do you like best about the product?
Easy to use easy, no delays no noise, I love it!
What do you dislike about the product?
Nothing, everything is perfect, since there is no delays or noise i reccomed Talkdesk to any company.
What problems is the product solving and how is that benefiting you?
Well, it helps me to stay connected with all of the Pizzeria owners.
Recommendations to others considering the product:
There is no mistake with Talkdesk, it's a simply amazing tool.
Reliable and Easy to Use
What do you like best about the product?
Reliable and easy to use . Customer support is immediate and resolves any issues fast.
What do you dislike about the product?
Nothing. Support is always prompt and affordable.
What problems is the product solving and how is that benefiting you?
Provides are inbound and outbound calls
Recommendations to others considering the product:
The ease of use and reliability is key.
Talkdesk Review
What do you like best about the product?
It works well, keeps communication streamlined between our offices across the world.
What do you dislike about the product?
When refreshing the page, it sets an agent to an unnecessary status. Also, system issues do occur and can be inconvenient when they happen.
What problems is the product solving and how is that benefiting you?
As stated before, it helps us to keep in constant communication with our other offices across the world. It has been handy to find out who is available, who is present, and generally helps with organization in staffing.
Talkdesk has been amazing
What do you like best about the product?
The fact that in one setting I can see all my employees statuses and what they are doing.
What do you dislike about the product?
Its not that i dislike anything I just wish they had more statuses that we could load within Talkdesk
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy for you to monitor statuses, see what prospects are holding and for how long. It makes monitoring you business easy and accessible
Recommendations to others considering the product:
My only recommendation is that we have more statuses within Talkdesk
Great
What do you like best about the product?
it's very easy to use, and always in a small window , so you can multitask.
What do you dislike about the product?
sometimes the time starts but it doesnt ring
What problems is the product solving and how is that benefiting you?
I always talk with the customers and is the best way to comunicate with them, so I can solve the problems faster.
Customer service review
What do you like best about the product?
Ability to transfer calls blind or warm. Consistently works efficiently and effectively - do not have any problems with dropped calls. Clear phone calls quality. The ability to sort and manage time on phones, call lengths, availability is great.
What do you dislike about the product?
the delay in the calls is sometime significate. It would be nice if we can warm transfer someone and have the ability to introduce them. Reorganizing phone numbers on the drop down.
What problems is the product solving and how is that benefiting you?
Customer service calls and transferring to other entities
Recommendations to others considering the product:
warm transfers that you can introduce your guest. Transcribed words/messages of the voicemail or while the call is happening
The right product for communication
What do you like best about the product?
Very easy to navigate, very simple. Helps us on our everyday work routine.
What do you dislike about the product?
Sound quality can be better. In some cases there is cutting.
What problems is the product solving and how is that benefiting you?
We are communicating with our customers internationally.
Great Software
What do you like best about the product?
Talkdesk has made our lives so much easier. The simplistic design and easy accessibility has been great.
What do you dislike about the product?
Nothing at all, the fact that we can view statistics of who is doing what and for how long has been awesome.
What problems is the product solving and how is that benefiting you?
We are able to manage our incoming calls and track statistics on everyone taking calls.
Awesome experience!
What do you like best about the product?
- Great user friendly UI.
- Light tool to be installed on Windows or Mac.
- Light tool to be installed on Windows or Mac.
What do you dislike about the product?
Nothing I can think of right now. Talkdesk Support helps me with anything I need.
What problems is the product solving and how is that benefiting you?
With the "Request a callback" feature, we had our missed calls reduced to a large extent.
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