Talkdesk
TalkdeskExternal reviews
2,499 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The ease of implementation and evolution of functionalities
What do you like best about the product?
The ease of implementation and evolution of functionalities
What do you dislike about the product?
at the moment nothing to highlight in particular
What problems is the product solving and how is that benefiting you?
management of operators in real time
Great Experiance!
What do you like best about the product?
Easily track the day's calls and employee's productivity.
What do you dislike about the product?
When or if their server goes down, you get no calls.
What problems is the product solving and how is that benefiting you?
More calls are getting answered, meaning more business is getting booked.
Amazingly proactive and useful for all users
What do you like best about the product?
This platform allows management to keep close tabs on teams involved in the production while simultaneously enabling the teammates to keep track of their duties throughout the workday.
What do you dislike about the product?
Nothing so far! It has been more helpful than many other platforms I've used before.
What problems is the product solving and how is that benefiting you?
I needed to verify disconnect details, and the team was super in assisting, so it was good to know we had professionals ready to help us out.
awesome, fun and easy to navigate.
What do you like best about the product?
the transferring features make it easy tx
What do you dislike about the product?
It It doesn't show when you are offline in MBR ques
What problems is the product solving and how is that benefiting you?
health care , home care, food
one of the best application in market
What do you like best about the product?
the support the team gives if anything break down
What do you dislike about the product?
Nothing everything is good so far. they are doing great
What problems is the product solving and how is that benefiting you?
easy and hasslefree communication
Hey its worth chatting about!
What do you like best about the product?
Its simple & pretty straightforward to use.
What do you dislike about the product?
It seems to be buggy from time to time. Issues connecting ot calls, unexpected downtime
What problems is the product solving and how is that benefiting you?
We are using it to speak to our customers by phone. Itwe are using the ffreeware version & its a good tool to use for this purpose.
review
What do you like best about the product?
easy changing the status, easy to see the ringroups
What do you dislike about the product?
having 2 separate windows to make calls and see the queues
What problems is the product solving and how is that benefiting you?
calling clients
Helps me Monitor Input and also provides quality recording and coaching.
What do you like best about the product?
Live call Coach, Simplified analytics and scheduling reports
What do you dislike about the product?
Time it takes for the report to load. Personalized report got disabled
What problems is the product solving and how is that benefiting you?
it helps me maintain quality and quantity of man power
Talkdesk simple and the best calling app
What do you like best about the product?
I have been using talkdesk past 1 year now, it's fun working on the admin platform and also it is very easy to use.
What do you dislike about the product?
Working with a slow internet speed of less than 10Mbps gives a lot of challenges with the call quality.
What problems is the product solving and how is that benefiting you?
Overseas connection with the customers.
Easy to use
What do you like best about the product?
I love being able to review not only mine, but my teams statistics. It's so helpful to know where you're improving and where you have opportunities.
What do you dislike about the product?
To be truthful, there's not allot I don't like. It's very intuitive and I love being able to adjust any and all settings.
What problems is the product solving and how is that benefiting you?
It's handy being able to track your day and see how much time you're on calls, in after call work, cases, etc.
showing 961 - 970