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Platform and service very user friendly and life-savior
What do you like best about the product?
In a globalized market, companies recruit talent worldwide. I love how easy it is to make international calls when using TalkDesk and how user-friendly the platform is.
What do you dislike about the product?
I don't dislike anything so far. The platform is user-friendly and straightforward. Easy to understand.
What problems is the product solving and how is that benefiting you?
I work as a Project Manager, managing many different international accounts. I use Talk desk to make calls worldwide, while I am located in South America
Recommendations to others considering the product:
Highly user friendly software, easy to use and its quality is great. I highly recommend it.
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Excellent Platform
What do you like best about the product?
Quick and easy tools to determine the satisfaction level at any time.
What do you dislike about the product?
There is nothing to dislike in the current iteration of this product.
What problems is the product solving and how is that benefiting you?
Customer response times and we have benefitted with a 25% customer base growth year over year.
Recommendations to others considering the product:
Consider Talkdesk's ease of use compared to competing services and you will understand that Talkdesk stands above the rest.
It works, but we have to always be aware or checking the phone coz it goes offline alone
What do you like best about the product?
I like the easy use and how it separates and informs you about the calls
What do you dislike about the product?
That the phone has to be always watch out coz it goes offline alone
What problems is the product solving and how is that benefiting you?
I like that my personal number is not displayed, and I'm also doing a lot of support with it
Great for Customer Service - Terrible for Backoffice
What do you like best about the product?
It is a pretty smooth experience for our Customer Service team, but for our back office users, which is the majority of users that we needed to have on the system, it's not great. It is nice to have a cloud based system, though. Our old system was on a dying Linux server and it was just awful. So really, coming from that will make anything modern seem good. So, I guess that's a good thing.
What do you dislike about the product?
As described above, the Backoffice part of Talkdesk is in need of some HUGE changes. I keep being told that eventually our SIP phones will be usable on the system, which will be great for our back office employees. But for now, it's not good. No one has an individual voicemail inbox. Most users forget to log into the Callbar application, because it's something they didn't have to do with the phones before.
Honestly, I feel like the people trying to sell us Talkdesk didn't take into full consideration our company and situation, and they just wanted to make a sale, so it didn't matter that I told them we needed individual agent extensions and voicemail inboxes. They just kept saying "Yeah, it'll do that". Major No Man's Sky vibes from them.
Honestly, I feel like the people trying to sell us Talkdesk didn't take into full consideration our company and situation, and they just wanted to make a sale, so it didn't matter that I told them we needed individual agent extensions and voicemail inboxes. They just kept saying "Yeah, it'll do that". Major No Man's Sky vibes from them.
What problems is the product solving and how is that benefiting you?
We needed a cloud based phone system so that people could make and take calls when not in the office. The issues we have been having though is people not knowing how to use Callbar very well. Plus, Callbar has quite a few issues of its own. It seems to change the default mic settings quite often for users, especially if they have headphones they unplug and plug into their computers regularly, Callbar just gets confused by it. It's also annoying to have settings that affect EVERYONE on the system. It would be nice to have user groups that people can be put into, and then change settings for those groups (like having a customer service group that you can say their default status is Offline, but everyone else their default is Online).
Just make sure you ask for a trial so that you know exactly what you're getting. Don't just listen to the sales people. They'll say anything they have to to make a sale. Try the system out, make sure it's going to do what you need, and they go based on what you ACTUALLY see.
Just make sure you ask for a trial so that you know exactly what you're getting. Don't just listen to the sales people. They'll say anything they have to to make a sale. Try the system out, make sure it's going to do what you need, and they go based on what you ACTUALLY see.
Recommendations to others considering the product:
Be aware, billing for Talkdesk is really weird. I felt like I had to fight with Talkdesk just to auto-charge my card. Normally they want to have you put money into your account, and then they charge the account, and if you go under, you lose service, but if you over-fund, when your contract is up and if you have the extra money in your account, they won't refund you. I had to email them about ten times to finally get them to just charge the card on file the EXACT amount that was needed each month. It was a huge pain. Also, keep in mind that if you're wanting this for back office stuff where people have their own extensions and voicemail inboxes, the extensions are a pain to deal with, and individual voicemail inboxes are nonexistent.
Even if they tell you that eventually, the system will do stuff, take it with a grain of salt. Remember, you're paying for what they offer, not what they promise. And if they promise that EVENTUALLY, the system will have a certain feature, don't buy just because of that. Sure they may eventually implement something that will make the experience better. But if it's not currently a part of the system, don't just buy on a promise. Buy on what is actually a part of the system the day you're signing the contract. Cause even if they promise something, they could make a whole new pricing tier, and you just won't get that feature they said they'd implement because you're not paying them enough.
Even if they tell you that eventually, the system will do stuff, take it with a grain of salt. Remember, you're paying for what they offer, not what they promise. And if they promise that EVENTUALLY, the system will have a certain feature, don't buy just because of that. Sure they may eventually implement something that will make the experience better. But if it's not currently a part of the system, don't just buy on a promise. Buy on what is actually a part of the system the day you're signing the contract. Cause even if they promise something, they could make a whole new pricing tier, and you just won't get that feature they said they'd implement because you're not paying them enough.
Good phone system, Salesforce integration could use work.
What do you like best about the product?
The call quality has been good, and the call recordings are great. The Sales team has seems happy with it. Their CS team has been fantastic to work with.
What do you dislike about the product?
The Salesforce integration is too inflexible. You can use it to create Salesforce tasks, but it's clunky, doesn't let you write to custom fields unless they're picklists. Their 'Talkdesk Activity' custom object is actually good, but it requires having a totally different methodology for reporting.
What problems is the product solving and how is that benefiting you?
We wanted a phone system that would be softphone based and record our team's calls, which Talkdesk has been great for. Also integrated nicely with Gong.
Great company
What do you like best about the product?
Good customer service, easy onboarding, easy to use
What do you dislike about the product?
Better customer surveys, ie right now only a text based customer score available
What problems is the product solving and how is that benefiting you?
Before we had 8x8 and we also had dropped calls and bad technical support. We've seen a marked improvement.
Recommendations to others considering the product:
Good customer servie.
Weak Product - Way too early to buy
What do you like best about the product?
The TD employees are all super nice. Everyone from sales, to implementation, to support.
What do you dislike about the product?
The Product. It's a horrible product. Not ready yet. One day, sure. Only upside is the price.
What problems is the product solving and how is that benefiting you?
Power dialing. No benefits as of yet. Product needs an entire rework
Great Cloud Experience
What do you like best about the product?
I love you; there is no need for a physical phone with Talkdesk. There are not multiple platforms you have to use to be able to make or receive calls.
What do you dislike about the product?
Some features are unnecessarily complicated, and the way the system functions, some basic needs are not able to be met.
What problems is the product solving and how is that benefiting you?
It's been great not to have to utilize a VPN to take calls. There are so many default reports that you can easily get most metrics you might need to pull.
Amazing experience!
What do you like best about the product?
the UI and general simplicity, it was an enjoyable experience
What do you dislike about the product?
the cost is prohibitive and needs to be reduced
What problems is the product solving and how is that benefiting you?
that i can quickly engage with relevant stakeholders, this program also me to optimise my day
Recommendations to others considering the product:
be sure the benefits outweight the costs
Easy to use with SalesForce
What do you like best about the product?
Monitoring calls feature for training purposes.
What do you dislike about the product?
Reporting can be a little bit hard to use. Particularly exporting reports
What problems is the product solving and how is that benefiting you?
Keeping track of calls, statistics on which customers are calling.
Recommendations to others considering the product:
TalkDesk is great tool for monitoring call center calls, training and reporting.
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