Talkdesk
TalkdeskExternal reviews
2,498 reviews
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Reporting at it's finest!!!
What do you like best about the product?
Since i'm a data guy i really appreciate the reporting part of talkdesk. Plain and simple.
What do you dislike about the product?
One thing the reporting part of this app that lacks is the average per team.
What problems is the product solving and how is that benefiting you?
Tackling the AHT - average handling time of the reps and using talkdesk we have been getting better numbers WoW, MoM, YoY.
Recommendations to others considering the product:
From my perspective it's THE tool you you or your company needs if working in these spheres of business.
Convenient and Easy to Use
What do you like best about the product?
Talkdesk has made it easier to reach out to multiple clients and different teams within our company! The set up is user-friendly and customizable to suit our business needs! If we encounter any issues, Talkdesk is always quick to help us resolve it! I've never encountered a software company to be so attentive to the customer service side of their business! Very impressed!
What do you dislike about the product?
In terms of customization, there are still a few features we wish would be integrated into Talkdesk. However, we are looking forward to where this company is headed in terms of tech updates!
What problems is the product solving and how is that benefiting you?
Being able to seamlessly contact our network clients within the same call, be able to track our metrics a focus on the quality of service we are providing, and using those metrics to properly budget our teams accordingly!
Great product, good functionality to easily make calls, review for training
What do you like best about the product?
Click to call from Salesforce is really helpful as it saves me quit a bit of time.
What do you dislike about the product?
When i unplug my headset, it looses my settings and I need to reformat my audio settings before proceeding to make more calls
What problems is the product solving and how is that benefiting you?
Less time typing in phone numbers
Ability to review calls and download them are great - I can review calls while I'm commuting if I download them before or after work
Ability to review calls and download them are great - I can review calls while I'm commuting if I download them before or after work
Recommendations to others considering the product:
Great product. Helpful for my self as well as the team as a whole especially when we are doing call reviews.
Great Call Center Tool
What do you like best about the product?
The mobility of having a softphone on your computer and the API integrations into a ticketing system. This has made a seamless trasition into looking for call drivers and quickly identifying what is causing higher volume. The quality of calls has been great. We are glad to be using it.
What do you dislike about the product?
Reporting - cant create custom dashboards. This has required us to export alot of data to spread sheets then have to reimport it into other systems. If they had the ability for us to create these dashboards in the same software it would be quicker.
What problems is the product solving and how is that benefiting you?
We are able to be more mobile and even work from home when needed.
Great experience
What do you like best about the product?
Talkdesk integrates great with the other third party programs we utilize to create a seamless experience across several different programs.
What do you dislike about the product?
Talkdesk could improve the reporting feature as it is somewhat simplified and it would be helpful to have more advanced statistics in that feature. More advanced/granular call routing, we have had to utilize our own phone system in addition to Talkdesk to allow us to have the calls route the way we would like it to.
What problems is the product solving and how is that benefiting you?
Allows easier access to ticket queue for when customers have been calling in, allows us to auto-generate tickets for inbound calls allowing an easier method to update and close tickets in real time.
Recommendations to others considering the product:
I would recommend they switch over to Talkdesk as we have customizability that we did not have before and a reliable program.
I use talk desk daily from work and from home and love it!
What do you like best about the product?
I love talk desk because it is easy to use, and reliable! It is so reassuring to have a phone system that works every time! It connects at lightning speed and is a good system for new hires.
What do you dislike about the product?
I dislike that at times there is a seemingly slow connection and a delay in the line.
What problems is the product solving and how is that benefiting you?
I love that TalkDesk connects with ZenDesk, the system we use for notes and emails. Effortlessly easy in linking phone calls with notes for customer's accounts.
Great! No issues so far
What do you like best about the product?
It gives you the opportunity to reach people everywhere, fast and easy. It's an amazing tool that makes my job easier on daily basis. I keep the communication with our partners on a high level and I would definitely recommend Talkdesk to all of my friends!
What do you dislike about the product?
There are not many things that I can say that I dislike. Sometimes the line can get disconnected, but that's more an internet issue than a talk desk issue.
What problems is the product solving and how is that benefiting you?
As I previously said, it's making my daily job easier by giving me the opportunity to reach out to our partners fast and easy, so I can help them grow their business with us.
Recommendations to others considering the product:
You should definitely try it!
Works great for day to day tasks!
What do you like best about the product?
Everything is very simple to use and pretty user friendly. Have not had much issue using the application! I've never had an issue with dropping calls or random disconnects! The voice and connection quality is always crystal clear!
What do you dislike about the product?
It seems like there is a small delay while on a call (maybe 2-3 seconds at most). Sometimes the customer and I will accidentally cut each other off because of this. The phone system also seems to "bug out" every once in a while while starting a call. Once again, it isn't really a big deal, just something to point out!
What problems is the product solving and how is that benefiting you?
Talk desk had made reaching out and getting in touch with customer much easier, I would recommend this product!
Recommendations to others considering the product:
Great for call centers!
TalkDesk works for my company!
What do you like best about the product?
I like the clarity on calls and how you are able to see your queue easily! We can manage call work between 2 brands from this application and it works well! I would recommend using this if your company is a growing one!
What do you dislike about the product?
Sometimes you need to restart your computer to make the "talk" setting work correctly. If you unplug your laptop from additional screens and plug it back in, there is ALWAYS a need to restart so the sound settings work right.
What problems is the product solving and how is that benefiting you?
We are able to help our customers with all of their inquiries! We like being able to keep notes on each customer's call and reference back when needed.
Recommendations to others considering the product:
Try to fix the bug that happens when a Mac is disconnected from a secondary or tertiary screen making it so that the headset sound/mic work easily without having to restart my computer multiple times to get it working again.
Impressive tool
What do you like best about the product?
I am very impressed with Talkdesk. Have been using it for more than a year and I can honestly say I've never had any issue, can't complain. When I am on a call, it's smooth, the other person on the line can hear me perfectly. Also, all the calls are logged so in case I miss something I can go there and listen to it. Would definitely recommend it to any company looking for a talking tool.
What do you dislike about the product?
I will have to leave this empty since there are no disadvantages with this tool.
What problems is the product solving and how is that benefiting you?
Since I am working for the food industries in the USA, I always find myself talking with pizzeria owners, providing them with marketing tips to help their business. It's easy to find any report you want for any employee.
Recommendations to others considering the product:
I don't know.
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