Talkdesk
TalkdeskExternal reviews
2,498 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent calling software for businesses with large workforce
What do you like best about the product?
The ability to check service levels and daily/weekly/monthly call logs. It is easy to monitor live incoming/outgoing calls to ensure quality assurance. A moderate internet speed is enough to use this software. Incoming calls gets saved automatically which enables us to listen to calls from the past if necessary. Has the option of voicemail as well.
What do you dislike about the product?
High volumes of calls results in lags that could be worked on. Does not work as well on wifi as it does with cable ethernet.
What problems is the product solving and how is that benefiting you?
Being an intermediary party, talkdesk enables us to interact swiftly and efficiently with both our customers and restaurant partners.
Recommendations to others considering the product:
Should be among top 3 choices if you are considering to get a calling software for a moderate or large business.
Great, Functional Features
What do you like best about the product?
Talkdesk's categories make customer interaction so easy. I can sort tickets in tons of different categories to find exactly what I need. The interface enables quick replies to customer's questions. It's also flexible, so if there are any issues with categories that are specific to our needs, we can make changes to ticket sorting and categorizing.
What do you dislike about the product?
I have had issues with the callbar extension not letting me log in. I emailed the Talkdesk support team and they were able to walk me through some steps. However, no one else on my team had issues that persisted like that, so it's not common.
What problems is the product solving and how is that benefiting you?
We are able to interact with our customers more often and with better service. The system can be altered to reflect our needs as a team. It's easy to pass along tickets, link tickets together, or pass to other agents.
Great Service-Use TalkDesk
What do you like best about the product?
I like being able to see info from customers makes them feel like you care and know what's going on
What do you dislike about the product?
It says "fetching data" and wont let you answer the call occasionally
What problems is the product solving and how is that benefiting you?
Tech support issues. We use it to pull up their account info. It helps the call go quicker because most of the time we are able to pull up the correct account info of the customer before we even answer the call.
Recommendations to others considering the product:
You should use it, it's great!
Great Feature, User-friendly. So far so good.
What do you like best about the product?
Not sure about others, but Talkdesk has a lot of features that actually come in handy in most of the times. Very user-friendly, easy to maneuver.
What do you dislike about the product?
Sometimes the system would glitch out of not showing any incoming call, when there, in fact, are inbound calls coming in. Could be internet issue instead, not entirely sure.
What problems is the product solving and how is that benefiting you?
It's very easy to trace back the call logs, which comes in handy dealing with certain situations.
Good for corporations
What do you like best about the product?
The Reporting screen is very effective and helps to manage resources.
What do you dislike about the product?
Times out sometimes to update. Apart from that, it is great.
What problems is the product solving and how is that benefiting you?
I am in customer service and it helps me to monitor the available resources so that we can allocate them accordingly.
Awesome call center software
What do you like best about the product?
The way you can organize different call groups to streamline customers to appropriate call groups.
What do you dislike about the product?
Sometimes call prioritization seems to be a bit off.
What problems is the product solving and how is that benefiting you?
Great way to allow communication quickly and easily.
Talkdesk Review by Jorge
What do you like best about the product?
the live monitoring, the report daily of the connectivity of each agent, keep it simple.
What do you dislike about the product?
The difficulty to find an agent in the page of agents to know the connectivity time, like available, aftercall, lunch/breaks. Need to have a search bar to easy find an agent.
What problems is the product solving and how is that benefiting you?
The reports for connectivity, crystal clear talk with clients.
Seamless Workflow!
What do you like best about the product?
-Talkdesk allows me to seamlessly move through my prospect list as a I utilize Salesforce.
-The integration aspect of Talkdesk is effortless As-well.
-Able to search my past calls to review and learn.
-The integration aspect of Talkdesk is effortless As-well.
-Able to search my past calls to review and learn.
What do you dislike about the product?
-Integration with Uberconference would be nice
What problems is the product solving and how is that benefiting you?
-Saves time in contacting prospects and helps me review calls with co-workers.
Recommendations to others considering the product:
-Use it with Salesforce for sales folks.
Easy and intiutive tool
What do you like best about the product?
We are a new company that was born a year ago, from when we began to use this tool we noticed an improvement in the management and development of our work.
What do you dislike about the product?
Sometimes a problem in changing the call status, but it is solved manually
What problems is the product solving and how is that benefiting you?
It has helped us in the management of the numerous calls we receive, helping us to serve them in the best possible time and thus increase our profits
My Experience with Talkdesk
What do you like best about the product?
I find Talkdesk to very reliable. It is also easy to use and intuitive. The voicemail drop is great time saver.
What do you dislike about the product?
At times Talkdesk has trouble with it's caller ID function. It would be amazing if there was a talkdesk app.
What problems is the product solving and how is that benefiting you?
By having multiple numbers and lines through Talkdesk we are able to appear local to a customer.
Recommendations to others considering the product:
Give it a try! It is very easy to use and to install.
showing 971 - 980