Talkdesk
TalkdeskExternal reviews
2,500 reviews
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Easy to use and dependable
What do you like best about the product?
Talkdesk is used constantly at my place of employment. The couple of times where I have had issues or questions the Talkdesk customer service team has been very receptive and has always answered my questions and resolved my issues quickly
What do you dislike about the product?
Absolutely nothing, I cannot recommend Talkdesk enough. If there was one thing that I would change it would be increasing the functions of the call bar
What problems is the product solving and how is that benefiting you?
I handle calls from around the nation, on our team we can see the areas, times of day that we need to improve on and adjust scheduling, thanks to the reporting sections. This tool has greatly increased our productivity
Talkdesk makes my Life 100x more easy
What do you like best about the product?
I love the flexibility that talk desk offers. It allows me to move through my calls easier
What do you dislike about the product?
sometimes it will glitch out and I am not able to change my status
What problems is the product solving and how is that benefiting you?
We are able to put calls on hold easier and transfer calls. I love how easy it is to use! I am also able to go mobile this has help me a lot!
Recommendations to others considering the product:
Yes!
Simple. Easy to Use
What do you like best about the product?
I just like how easy it has been to use without a steep learning curve involved.
What do you dislike about the product?
I have had a couple issues here or there with calls being dropped. But refreshing chrome fixed it
What problems is the product solving and how is that benefiting you?
Being able to see my call stats definitely helps me see where I can personally improve on how my calls are handled.
Love talk desk!!!
What do you like best about the product?
I love How user friendly it is! Love how you can navigate through it and you can communicate with our customers through it.
What do you dislike about the product?
Sometimes it has its glitches here and there
What problems is the product solving and how is that benefiting you?
I have Been able to talk to my customers through it and have them use it as well to communicate with myself as well. I have Realized how easy it is to make calls and emails through it. I think It’s a great big company wide tool to use for communication
Recommendations to others considering the product:
Learn lots about it. There are many different tools to help you become successful
Excellent!
What do you like best about the product?
Being able to see call history makes it easy for my team to manage guest conversations without having to overcommunicate.
What do you dislike about the product?
Web mode does not allow users to take notes during the call. Widget mode doesn't allow users to see call history during the call.
What problems is the product solving and how is that benefiting you?
We are able to manage multiple locations nationwide easily, and the reporting function is so simple to use.
Recommendations to others considering the product:
This software is super user-friendly both as a day-to-day user and as an Administrator.
Talk Desk allowed me to streamline my process and reach more customer
What do you like best about the product?
This tool has allow me to stream line my process, reach my customer quicker and get accurate reporting on my metrics.
What do you dislike about the product?
AT this moment I haven't identified anything that frustrates me about the tool or that slows me down.
What problems is the product solving and how is that benefiting you?
Integrated tool with Salesforce that allows me to quickly access my customers, track my calls and repond quickly to customer inquiries
Simple and Reliable
What do you like best about the product?
Talkdesk makes our life is easier as it has got all the features which are needed in this era of call of centre business. The best thing about talkdesk is that I can relie on it and focus on my work without worrying about technology.
What do you dislike about the product?
Sometimes I’ve seen that reporting is little glitchy and it gets super annoying. You get incorrect status of agents, in order to fix it you have to logout and start over. I hope in coming time they can resolve this issue.
What problems is the product solving and how is that benefiting you?
Working without worrying about the technology and focusing on clients and their needs really helps solving the problems. The user interface is super simple and keeps you on the go!
Great communication tool
What do you like best about the product?
The easy features to call with a click.
What do you dislike about the product?
Dialing tone. Connectivity issues sometimes, but rarely.
What problems is the product solving and how is that benefiting you?
Restaurant partnership. It's the main service that we use.
Great tooling!
What do you like best about the product?
Talkdesk is quick to learn and you can easily navigate in no time. It is user-friendly and I love being able to see metrics!
What do you dislike about the product?
There really isn't anything not to like, the updates keep it current and working efficiently
What problems is the product solving and how is that benefiting you?
Customer calls! Talkdesk works smoothly even with our high capacity
TalkDesk for Small Business Customer Support Teams
What do you like best about the product?
Making a more streamlined and chronological customer history. Enables a user to accurately track our SLA, AHT, wait time, FCR, and response time. TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time.
What do you dislike about the product?
Connectivity issues occasionally crop up - these are sometimes due to bandwidth, but not always and the reason can be inconclusive. Random call drops or "ghost" calls.
What problems is the product solving and how is that benefiting you?
I use TalkDesk daily to seamlessly integrate inbound and outbound phone call support tickets with our CRM, making a more streamlined and chronological customer history. This allows my team to ensure dynamic customer support across all lines of communication while ensuring we maintain a competitive advantage in our industry by enabling us to accurately track our SLA, AHT, wait time, FCR, and response time. I like that TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time, which makes it easy to ensure calls are accurately recorded and properly tagged. In conjunction with ZenDesk and TextExpander, TalkDesk is a powerful tool for support teams to provide superior service without breaking the company bank.
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