Talkdesk
TalkdeskExternal reviews
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TalkDesk Supports Our Sales Team
What do you like best about the product?
The call flow that we are able to setup to organize the calls we receive is very effective and we love how we can change it.
What do you dislike about the product?
The billing process has not been very straightforward, it seems our payments have not been properly applied and when we followed up it has basically been put fully on us to reconcile the payments we've made with invoices that are supposedly outstanding.
What problems is the product solving and how is that benefiting you?
We've been able to centralize all our calls into one system and it helps us record and review our calls to continue to improve.
Talkdesk
What do you like best about the product?
We like that you can manage the contact center ourselves. It's super easy to create your own IVR flows. The user interface is very easy to use, both for admins and agents. The standard reports are detailed. If you do need help, their online help center has everything you need. Their help articles are very detailed and their support team is very responsive.
What do you dislike about the product?
Overall, we don't see any disadvantages of using Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to manage and create our own call center IVRs.
TalkDesk is FANTASTIC
What do you like best about the product?
easy to switch between numbers/dedicated
What do you dislike about the product?
Cant have multiple lines or more than 30 seconds to accept a call
What problems is the product solving and how is that benefiting you?
can call anyone with a click of a button
Excellent Call Center Product
What do you like best about the product?
The interface is very clean, it plugs into our Zendesk iteration very cleanly, the Studio feature allows us to make a fairly complex IVR and change things around pretty easily.
What do you dislike about the product?
Some reporting feels a little too limited, to support our (admittedly overly complex) routing we had to make some tough decisions on how to handle incoming calls.
What problems is the product solving and how is that benefiting you?
All incoming customer calls are routed through a Talkdesk IVR, all support and implementation outgoing calls are performed in Talkdesk
The product is better than the service
What do you like best about the product?
Visual management is very user-friendly after the initial walkthrough.
What do you dislike about the product?
The service/support has been really poor. We had a couple of handoff issues that may or may not be representative of everyone's experience but it's been painful. This company has been a long-time customer and it's obvious that the setup was allowed to degrade over time. We're currently using config tech in the system that is no longer supported and it doesn't appear that there was much engagement from our CSM to keep the solution up to date. We've got a reimplementation project pending and hopefully we get to a better place. The tech Support team, though, is lightning fast to respond. It sometimes takes a few rounds to get a usable answer but is about standard for the industry and maybe a bit better.
What problems is the product solving and how is that benefiting you?
We're using the solution for whole-business telephony but the primary driver is our Support queues.
Talkdesk is the fastest tool for customer service related activities.
What do you like best about the product?
I can resolve any assignment/incident in a fast and timely manner without any crashes.
What do you dislike about the product?
I have nothing to comment here. So far,so good.
What problems is the product solving and how is that benefiting you?
Taking and making phone calls for internal customers and not only, listening to voice mails and reaching out to field technicians, communicating with the management team, keeping track of the work volume.
Recommendations to others considering the product:
It is by far the best application for customer service and related operations.
I have six years of experience in the customer support field, and I have worked with a couple of different apps before. I can easily say Talkdesk is the most prompt one.
I have six years of experience in the customer support field, and I have worked with a couple of different apps before. I can easily say Talkdesk is the most prompt one.
Great interface, takes a bit to get used to
What do you like best about the product?
phone numbers anywhere i see them are easy to click and call, speedy and efficient
What do you dislike about the product?
honestly not much, once settled with TD it becomes second nature
What problems is the product solving and how is that benefiting you?
Increases efficiency, frees up time and allows for ease of communication
Recommendations to others considering the product:
Wont regret it if you need something to streamline means of communication by phone
Arrive
What do you like best about the product?
blind transfers are nice, good to be able to copy/paste numbers
What do you dislike about the product?
no saved numbers in the actual call bar / no multi lines
What problems is the product solving and how is that benefiting you?
getting reps on the phone quicker, turning them on/off active or not
Great tool for productivity!
What do you like best about the product?
I like how organized the platform is. It allows me to track my call metrics as a new employee and see my progress. It also allows me to compare my effort relative to my peers to ensure that I work efficiently. The tool is spotless and easy to use. Very smooth.
What do you dislike about the product?
There is nothing bad that I could say! It's great.
What problems is the product solving and how is that benefiting you?
I have realized the value it brings to large companies that need to track their employee's call metrics and data. The phones operate very smoothly, and I rarely have issues.
Talkdesk is good
What do you like best about the product?
It's easy to use and you can auto dial calls.
What do you dislike about the product?
You can only have 1 line at a time and sometimes the calls drop
What problems is the product solving and how is that benefiting you?
talking on the phone
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