Talkdesk
TalkdeskExternal reviews
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Super User-friendly!
What do you like best about the product?
I am using Talkdesk for almost 2 years now. I love that it is very easy to learn how to use it. You are able to adjust the settings according to your needs. To update your status to away or break when you are not in front of the computer. It's great to keep records of all the calls and available time. The fact that there are recordings that you can listen to, it is very helpful! Especially, in our company when we get an important call and we need to recheck the information just in case, we can just go on Talkdesk and listen to the call. I also like that if I receive an inbound call I can see who the caller is and pull their info. Additionally, we can search for calls by number, company or even emails!
What do you dislike about the product?
It is not something necessarily that I dislike. But what I have noticed on Talkdesk is that sometimes it doesn't give all the accurate information when somebody is calling. And also, sometimes some calls are not transferred properly so it puts my status to away which is looking bad on the reports. And unfortunately, it's difficult to prove from my side what was the case exactly.
What problems is the product solving and how is that benefiting you?
Our company uses Talkdesk for assisting a great number of local restaurants. We have both inbound and outbound calls. Every team can make and take tens of thousands of calls per week from customers and restaurants as well. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Very simple and easy!
Recommendations to others considering the product:
Highly recommended!!! It will be very easy to learn how to use it in no time and it is very user- friendly! Talkdesk is really the most helpful tool.
The world is only a call away!
What do you like best about the product?
I am using TalkDesk for almost a year now and I find it very accessible. Talkdesk's interface is simple and easy to use. I love that I am able to listen to the recordings that way if I need to re-check something it's only two clicks away!! I also love the fact that we have an option to leave voicemails or to adjust the settings according to your needs - setting your status to away or break or coaching when you are not on the computer. Another good thing is that we can search according numbers, emails and that is really practical!
What do you dislike about the product?
The main issue that we are facing is when we are receiving a call, if we do not pick up at the exact moment that is considered to be a missed call and that affects our report because the pickup rate is really low. And that's how the statistics get mixed up and I am not sure that we always get the most accurate reports. Sometimes some calls are missing, which is weird.
What problems is the product solving and how is that benefiting you?
As a part of a big company, we are solving all of the customers and restaurants complaints as well as requests. Using TalkDesk as our main provider really made this easier for us because everything is synced perfectly.
Recommendations to others considering the product:
I highly recommend TalkDesk to all users around the world that work in a call center business. Having TalkDesk helps us manage all of the daily basis issues in a timely manner.
Best call app.
What do you like best about the product?
The app is very smooth. Everything can be easily tracked. Inbound calls can be monitored. We can keep a track of agents on their away or invisible status. Easy and accessible. No cut offs or anything like that. Great so far.
What do you dislike about the product?
Call dropped at times. Number of status could be increased, eg coffee break, washroom. Can be a bit more faster. Sometimes it keeps on loading and never ends. Can be more clear while sending out the instructions. Sometimes status of agents keeps changing for no reason.
What problems is the product solving and how is that benefiting you?
Dealing with customers. Customers are listening thru the app quite clearly.
Recommendations to others considering the product:
Best app
This tool has what you need, nothing more nothing
What do you like best about the product?
What I really like about this is that all information related to a phone call is in there and you don't have to look somewhere else to get what it is already there. I like that it is really fast, the tool that shows you the queue LIVE is the most helpful of all, it lets you set a specific timeline to all other activities while you wait for a call. I like when a call ends, it helps you right away to chose where to locate it from the beginning so you don't have to waste time choosing after you place notes. I like how this application marge with the Zendesk one so once it detected the call, it automatically linked the information from the person who is talking over the phone to the Zendesk Program really quick.
What do you dislike about the product?
I don' really dislike something at all, but if I need to, I would say that there is to much space in every window, probable if you fuse the "Call" window with the "Contacts" one everything will be better. I believe there is an error on the software, before transferring a call, your status is "on a call" and right after you transfer it, your status changes automatically to "Available". If the queue is at its tops then it will be sent you a call right away without letting you time to complete your notes or anything else that is pending and you have to do before taking another call.
What problems is the product solving and how is that benefiting you?
business related to customer services, the benefits are: get contact information, check queue and history.
Most of these problems are related to hotel customer service. We are hired by a company that manage really good deals at the properties. we help all their guest to get what they need through customer service, if they need to cancel a reservation, they call us and we get in contact for them with the property to probably get a cancellation so we can get refunded and then we can refund the gues back. There are many examples like this one. We also help our partners (Hotels), most of the requests are due to billing and inventory issues. the benefits of all this are many, since improving customer service to get knowledge about other inquiries
Most of these problems are related to hotel customer service. We are hired by a company that manage really good deals at the properties. we help all their guest to get what they need through customer service, if they need to cancel a reservation, they call us and we get in contact for them with the property to probably get a cancellation so we can get refunded and then we can refund the gues back. There are many examples like this one. We also help our partners (Hotels), most of the requests are due to billing and inventory issues. the benefits of all this are many, since improving customer service to get knowledge about other inquiries
Recommendations to others considering the product:
absolutely great idea on using this platform
Great tool for big companies and small ones alike!
What do you like best about the product?
Talkdesk is a great user-friendly platform to manage large or small amounts of calls while also tracking productivity! With my team, we do Talkdesk audits to track productivity and through their reporting tab it makes it very easy and transparent in its simplicity.
What do you dislike about the product?
Sometimes calls get stuck in queue causing service level to be off but it usually corrects its self. Also, the reporting tab can take a while to load sometimes but it usually gets fixed if you duplicate the tab.
What problems is the product solving and how is that benefiting you?
Whatever problems we face with the program fails in comparison to the overall user-friendly aspect of Talkdesk.
Talkdesk Works Efficiently
What do you like best about the product?
How easy it is to login and get started, how easy to change your status; how easy it is to create and arrange status. How easy looking at your stats are and how easy they are to read.
What do you dislike about the product?
Wish we could place caller on hold then while still on hold transfer call if needed. at this time you have to go back on the line; then go to transfer which places caller on hold again while connecting other line.
What problems is the product solving and how is that benefiting you?
To take and receive calls. Text agents
Recommendations to others considering the product:
This is a great tool to use.
I spend all day on sales calls, and Talkdesk simply makes my life easier.
What do you like best about the product?
I would say the most beneficial feature is the call recording.
What do you dislike about the product?
No app, to be able to make calls from my cell that would be recorded.
What problems is the product solving and how is that benefiting you?
Quality Assurance
Recommendations to others considering the product:
If you are considering a VoIP system, you should always do your homework and I would strongly advise you to consider TalkDesk.
great at tracking calls in a company
What do you like best about the product?
That is very user friendly. I also love that it records all the calls so you can go back to whatever you need. It also shows the amount of time I was on the phone.
What do you dislike about the product?
Sometimes the line drops down and you can barely hear anything. Even tho it is not something that happens too often it is really important to be able to improve that. It happened when I was in the middle of a very important conversation and follow-up call back was crucial because of a single drop down.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction
Excellent, Easy to Use Software
What do you like best about the product?
how easy and self-explanatory is. Really not much training needed to implement. Also call queueing is very intutitive and easy to manage
What do you dislike about the product?
Full reporting control. It lacks a few common options of reporting, the way it exports data not always the best
What problems is the product solving and how is that benefiting you?
Easy introductions to TM not much training needed to implement on a new operation
Recommendations to others considering the product:
If looking for a great application with awesome features and easy implementation this is it!
Very simple and easy to use
What do you like best about the product?
The ability to edit and customize my dashboard
What do you dislike about the product?
I would not say there is anything I dislike
What problems is the product solving and how is that benefiting you?
Call control, I am able to maximize my impact.
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