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Good Solution
What do you like best about the product?
One of the things that attracted us to Talkdesk was the ability for us to use our IT team to develop our use of the solution over time, without the need for expensive PS work. Talkdesk has a good range of features and is very user-friendly for front-line agents. The support has also been excellent so far.
What do you dislike about the product?
Implementation wasn't quite as smooth as we hoped, although the rarely are
What problems is the product solving and how is that benefiting you?
We are just getting started with the AI aspects of Talkdesk and the benefits it can bring us with intelligent routing. We also plan to integrate digital channels to make use of the omnichannel capabilities
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One of the worst call center software on the market
What do you like best about the product?
There has been nothing positive about my experience
What do you dislike about the product?
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan.
Avoid Talkdesk like the plague unless you want hours
Avoid Talkdesk like the plague unless you want hours
What problems is the product solving and how is that benefiting you?
Talkdesk is causing more problems than it is resolving.
Talkdesk Has Great Support
What do you like best about the product?
Talkdesk provides frequent enhancements to their product and it is very intuitive and easy to use. The management capabilities of Talkdesk provide the end-user with a very detailed view of all business lines within your contact center. Voice Biometrics, Agent Assist and Virtual Agent have had a tremendous impact on decreasing call volume and improving call efficiencies.
What do you dislike about the product?
Our implementation has last one year over expectations. However, not all delays have been contributed completely to Talkdesk, as some vendor relationships have impacted the timeline.
What problems is the product solving and how is that benefiting you?
We have insight into interaction subject matter that has resulted in procedure improvement and overall efficiency. Our virtual agent is able to handle frequently asked questions without speaking to an agent. Most of our interactions are all handled through Talkdesk, whether voice, SMS, chat, ect. which provides a level of unmatched efficiency when cross training agents and presenting interactions. Their customer support is the best in the industry.
Talkdesk: Powerful automation for customer experience
What do you like best about the product?
Talkdesk is a great, turnkey solution to power our custgomer success center. We route help desk calls through Talkdesk and get lots of infomration back in Salsforce to view and report on. We can create cases based on interactions and measure lots of detail with the Talkdesk integration.
What do you dislike about the product?
There is some one-time setup to get all of the automations working properly with the integration. This took some time, and would love to see more out fo the box solutons here.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of reporting on our KPIs and SLAs for things such as talk and wait time.
All good so far
What do you like best about the product?
The team have been great understanding our needs, lot's off opportunity for improvement
What do you dislike about the product?
It's hard moving to the next level up, quite expensive and needs customisation. The team have been great at showing us what it can do
What problems is the product solving and how is that benefiting you?
Inbound calls, but in the future call diagnostics
Regular.
What do you like best about the product?
permite ver la información en tiempo real,y es muy fácil de manejar.
What do you dislike about the product?
Requiere una conexión a internet muy alta .
Hay que pagar para que no le salga un número internacional a los doctores cuando se les llama.
Hay que pagar para que no le salga un número internacional a los doctores cuando se les llama.
What problems is the product solving and how is that benefiting you?
Optimiza los tiempos de gestión de llamadas,haciendo más productivos el día laboral de los asesores.
Talkdesk is excellent for phone service, but needs to keep innovating.
What do you like best about the product?
It works for taking inbound and outbound calls.
What do you dislike about the product?
I have been a long-time Talkdesk customer and find they keep innovating every year. Sometimes customer service takes a while, and has many departments to reach to resolve problems.
What problems is the product solving and how is that benefiting you?
They help us answer phone calls and make outbound calls.
Great out of the box call center phone management applicatoin
What do you like best about the product?
Easy to use and configure. Also, working with and creating IVR call flows is relativly easy.
What do you dislike about the product?
Using dashboards takes up a license, so make sure you account for that if you want dashboards or wallboards for your call center areas. Reporting could be better. I would love to see the ability to create custom widgets for dashboards rather than the canned ones provided.
What problems is the product solving and how is that benefiting you?
Helps route calls to the appropriate teams and allows easier taking of calls within the Help Desk.
experience
What do you like best about the product?
It is a very easy to use, very precise tool.
What do you dislike about the product?
more communication with customer service
What problems is the product solving and how is that benefiting you?
Contactability with more clients
Good tool, opportunities to be reviewed
What do you like best about the product?
I like how practic it is, most of the time we have great audio, it's easy to finish and categorize a call, great reporting tool and dashboards.
What do you dislike about the product?
Sometimes we struggle with statuses, specifically ANA, TS is good but sometimes it doesn't fix the issues, I just want to understand if this is due internet connection matters or how can we solve that issue from root cause.
What problems is the product solving and how is that benefiting you?
It's solving our needs to have a good tool for our customers and agents to use, we synch with SF and it works great,
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