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Reviews from AWS customer

5 AWS reviews
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External reviews

2,671 reviews
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4-star reviews ( Show all reviews )

    Joey C.

Very useful for our apps

  • December 03, 2020
  • Review provided by G2

What do you like best about the product?
I like the interface. It's nice and easy to use. You can get the data that you need and create dashboards in no time!
I also love that the mobile SDKs take care of sending the events in batches and save events even when the device is offline.
What do you dislike about the product?
There's nothing I dislike about Amplitude. Maybe they could add crash reporting tools...
What problems is the product solving and how is that benefiting you?
It helps us understand how users use our product and it also helps us monitor how are AB tests are doing. We've made a lot of design and UX decisions thanks to the data that we obtain with Amplitude.
Recommendations to others considering the product:
It's a great option for your mobile app analytics. The free tier is a great way to start!


    Internet

Great analytics tool

  • December 02, 2020
  • Review provided by G2

What do you like best about the product?
Ability to user journey step by step and analyze drop-off.
What do you dislike about the product?
Too many unused features can be confusing
What problems is the product solving and how is that benefiting you?
Reducing churn


    Eric F.

Powerful tool, easy to implement, to get access to tons of events

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
Super easy to install (used in mobile apps, ReactNative and native)
Very generous plans
Very easy to setup dashboards for the team to have an overview of the system health
What do you dislike about the product?
hard to search for events that repeat a lot for a given user
What problems is the product solving and how is that benefiting you?
Mobile app analytics for events tracking, dashboard (frequency of errors,..).
bread-crumbs
Mobile app analytics
Infer usage
Recommendations to others considering the product:
start with the free plan. easy to setup.
before adding events, think about terminology so it's easier later to remember the meaning of each event.
For a mobile app (whether using ReactNative, or pure native), it is very easy to get events out of the box.


    Real Estate

Great experience using amplitude

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
Easy to use interface for all team members
What do you dislike about the product?
* Better ability to document events
* Better customer support around important bugs, like utm_tracking
What problems is the product solving and how is that benefiting you?
Event tracking


    Financial Services

Good for self-serve product analytics

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
Easy to put together a product funnel with little time needed on the analyst's side
What do you dislike about the product?
Wish there were more custom options available in order to drill down by different segmentations
What problems is the product solving and how is that benefiting you?
We use Amplitude for product analytics. It has given us quick time to insights without the need to setup complex ETLs


    Sarah M.

Great customer service and easy to use UI

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
Tracking funnel performance and seeing where users drop out of the funnel
The support of the Amplitude team has been great! They are so eager to answer our questions and have a very quick response time which I really appreciate!
What do you dislike about the product?
Too many events make it hard to see where customers go next if not the event you're investigating. I think that understanding our own events being populated would be very beneficial and even though we are in a free version, speaking to a representative about what we would need from our data in order for Amplitude to capture it would be something I would be very appreciative of.
What problems is the product solving and how is that benefiting you?
Analyzing where customer come from who convert (ie their user journeys to conversion)
I cannot wait until our team upgrades to a paid version as I would love to use some of the tools like cohorts or customer journeys to further analyze our data.
I think that our team has so much we would like to use Amplitude for and just dont really know where to start as there is so much data available to use. We want to really understand conversion drivers, paths to purchase, and where customer go elsewhere if they are not completing our application


    David K.

Easy-to-use Product Insight

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
Amplitude is easy to integrate. Shipping product analytics with any feature release is painless, and the insights are powerful.
What do you dislike about the product?
There are some missing features that force us to use DB analytics instead at times. For examples, joining on event properties, or grouping by users.
What problems is the product solving and how is that benefiting you?
We're building a virtual bookkeeping service for freelancers. Amplitude lets us measure traction and feature use.


    Information Technology and Services

Get to know your user

  • December 01, 2020
  • Review provided by G2

What do you like best about the product?
Lots of various ways to look at the data and see through multiple aspects of engagement.
What do you dislike about the product?
It's not that easy to start with since it's a sophisticated system there's a certain level of complexity with an initial barrier that needs to be overcome.
What problems is the product solving and how is that benefiting you?
Churn users - see what their journey was before they decided to leave.


    Liat K.

nice way to monitor events and user journey

  • November 28, 2020
  • Review provided by G2

What do you like best about the product?
easy to use, easy to share links and not a lot of flexibility in how data is displayed.
find pathfinder helps a lot to understand the data and user journey.
good way to finds drops in the path and main flow
allow diffrent departed in the company to look and understand the data and flows and answer questions themselves without data analyst help and spend the time on it.
nice way to trace specific user jerney to checkhow he get to spesific event or place
understanding users behavior in our products
allow to check the flow across diffrent segemtns in the database.
easy way and share it across other teammates.
working with fresh data and update live
What do you dislike about the product?
To be honest, there isn't much to dislike it hard to find events that happen more than one time.
when you are not sure the event name it hard to find it.
it hard to define X time event but ignore back events.
sometime it hard to deiffine grop of event as one and let users see this first
What problems is the product solving and how is that benefiting you?
where most of the users go between two steps
where we can see the most drops in the funnels and main flows
check and see the most users path and flows in the system and see the drops and problems
when we reales new feature we can easily create way yo trac it and chack the performance of the feature
Recommendations to others considering the product:
nice way to see drops in the events
easy to use, easy to share links, and not a lot of flexibility in how data is displayed


    Matt Z.

Great product for parsing your product's data but with learning curve

  • November 27, 2020
  • Review provided by G2

What do you like best about the product?
I like that Amplitude allows anyone on my team to validate assumptions with data very quickly. The Amplitude tools for creating charts, breaking cohorts down, looking at behavior and then sharing that with the team are what make this product shine.
What do you dislike about the product?
The tool is unlike other analytics tools I've used. There is a decent sunk cost to setup, but it's developer friendly. When we add events to our product to be triggered, we are able to get charts and data up on Amplitude quickly. However, the product may take a while to learn for the business and marketing teams as it's a tad more technical than say Google Analytics.
What problems is the product solving and how is that benefiting you?
We wanted to solve the problem of looking at specific user behavior and trends in our sales funnel. We realized that we could build multiple funnels for different cohorts of people, or multiple funnels for different campaigns. We are able to get a little bit closer to solving the "Attribution" problem of discovering which touch points in the funnel and channels convert best.
Recommendations to others considering the product:
Try different analytics tools before jumping on any one. It's a big undertaking and difficult to change tools with high switching costs. However, Amplitude has been great for our business and we're only making bigger and better decisions because of it