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Easy path to uncover insights on your company and competitive landscape
What do you like best about the product?
- Intuitive and easy to use UI
- Leveraging power of AI to unpack insights quickly
- Depth and breadth of insights that can drive action
- Excellente client service
- Leveraging power of AI to unpack insights quickly
- Depth and breadth of insights that can drive action
- Excellente client service
What do you dislike about the product?
- Too many visualizations can be overwhelming for non-regular users
What problems is the product solving and how is that benefiting you?
Ability to provide a global standardized view on my company top quality issues in a quick and structured manner, saving hours from manual analysis with sophysticated AI analytics
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Most Robust & Powerful User Insights Platform
What do you like best about the product?
-Extremely easy to connect data sources and get started with feedback quickly
-Real-time insights and alerts help us catch user quality issues quickly
-Very detailed tagging and contextual categorization
-The team is very responsive to feedback and improvements
-Internal unitQ score provides a useful metric to normalize sentiment/performance across all sources
-Real-time insights and alerts help us catch user quality issues quickly
-Very detailed tagging and contextual categorization
-The team is very responsive to feedback and improvements
-Internal unitQ score provides a useful metric to normalize sentiment/performance across all sources
What do you dislike about the product?
-Geared towards apps more than SaaS/B2B
-AI summarization & GPT functionalities require improvements before they're trustworthy
-Some lack of permissions and navigation limitations make it difficult to scale to large teams with varied use cases
-AI summarization & GPT functionalities require improvements before they're trustworthy
-Some lack of permissions and navigation limitations make it difficult to scale to large teams with varied use cases
What problems is the product solving and how is that benefiting you?
Centralizing all feedback into one platform and providing one score. Creating detailed breakdowns of feedback to track all facets of the user experience.
UnitQ has been a game-changer for our international support team
What do you like best about the product?
The quality monitors & alerts are instrumental to keeping us aware of what's happening on our multi-platform and international support team. It helps us provide actionable and quantiative data to our product teams.
What do you dislike about the product?
There are times where the user experience when creating a dashboard or searching for a dashboard feels hard. I wish there was a way to create categories and sub-categories for charts & dashboard, or archive charts that we aren't currently using.
What problems is the product solving and how is that benefiting you?
Our Support Team is primarily made of volunteers around the world and yet we receive 30,000+ tickets a month. We needed a way to empower volunteers to respond to tickets, but to make sure we aren't missing anything in the chaos. UnitQ has been key to helping us keep a pulse on known issues and the scale of impact.
A game changer for CX and all teams
What do you like best about the product?
How easy it is to detect a bug or a new trending issue
What do you dislike about the product?
I honestly don't think I have anything that I dislike
What problems is the product solving and how is that benefiting you?
Miscommunication between the product and engineering teams. Allows us to be quick in identifying p0 and p1 issues that are impacting users and need immediate attention
Customer Experience Analyst
What do you like best about the product?
For me, unitQ has been extremely helpful in gathering VOC data or researching ongoing errors within our product. I enjoy using the alerting system, and the feature has helped our team proactively resolve situations, mitigating potential risk.
What do you dislike about the product?
At times, it isn't easy to get accurate information. Due to inaccuracies with ticket designation or support note-taking, the AI can generate data that does not directly align with ZenDesk volume.
What problems is the product solving and how is that benefiting you?
Working to generate more accurate information by automating notes and designations within ZenDesk. This will help unitQ be more accurate.
UnitQ's analysis has helped us get to know our users.
What do you like best about the product?
UnitQ has been great about helping us see what our Users are saying each day/week at scale, whether specifically or high level. This tool has helped us to get insights and grow our organizational understanding of each of our users. Our Support team utilizes the tool daily to understand pain points of each user. I am able to relay that information to our product and engineering teams who can then go and work on specific bugs each user has wrote in about.
What do you dislike about the product?
I would say the monitors have been giving me some fits lately. They are pulling in tickets that either aren't relevant or are relevant but need to be placed in a less specific place. We, as a team, need to do an audit to hopefully help train the AI to create more useful monitors.
What problems is the product solving and how is that benefiting you?
UnitQ is giving us the ability to know more about our users and give us specific pain points that need to be addressed. This has been great for us with the charts to see percentages, and even some of the GPT access has given us some extra data/ specifics from tickets quicker than we could diagnose them ourselves.
Data Delivered
What do you like best about the product?
Great support team who is able to answer any questions we may have about our data.
What do you dislike about the product?
New program to use, slight learning curve when figuring out how it can be implemented in your business area.
What problems is the product solving and how is that benefiting you?
Able to solve issues that arise within our website instanenously with metrics to support. Salesforce data being defined is also great as it allows us to dig into issues right away.
unitQ delivers qualitative user insights and a very useful product quality score
What do you like best about the product?
I'm happy to have a powerful platform at hand to produce qualitative insights from all the customer feedback we receive via multiple channels. I can rely on unitQ to show me where the shoe doesn't fit. The Product Quality Score puts a very easy customer experience metric into the hand of the Voice of Customer initiative.
What do you dislike about the product?
At the moment, I wish unitQ's AI would have more of a grasp of the metadata linked to the tool. They are working on expanding the smartness of their AI and this small item on my wishlist won't be a problem for long.
What problems is the product solving and how is that benefiting you?
Prioritizing and structuring the voice of the customer
Unitq gave us an overview of our customers feedback in all channels
What do you like best about the product?
I like that I get a both a dashboard view and alerts where general progress and customer sentiment can be tracked and that I get a tool for deep investigations to specific issues. This has used to be multiple tools for us and now it is collected in one.
What do you dislike about the product?
Sometimes a monitor can pick up multiple issues in one and it is hard to separate if there is growth in one issue or multiple.
What problems is the product solving and how is that benefiting you?
Unitq gives me an overview of issues and provides tracking of how we improve.
I like Unit Q a lot help me understand feedback and data from users
What do you like best about the product?
Is very easy to found feedback from users, understand data, debug.
What do you dislike about the product?
Not historical data, but this can be fix.
What problems is the product solving and how is that benefiting you?
Easy to share in the organization.
Developers can get to action quick
We dont deppend of agents
We had solved many issues
Developers can get to action quick
We dont deppend of agents
We had solved many issues
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