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Structuring real time user feedback at scale
What do you like best about the product?
All of the supported integrations.
1. unitQ alerts via #slack integrations and Quality Trends view have been something that we rely on. The real-time flags pushed the ability of my team to investigate and identify potential platform issues minimizing any gaps in our user experience.
2. Dashboards have been a clear winner for all our users for being able to get a glimpse of a specific trend on one page.
3. Using AI Summarization (Beta) when reviewing a Quality Monitor has been a timesaver when analyzing a few thousand pieces of feedback while still being able to strategically frame the finer details of an issue.
Lastly, very excited to get the jira integration started since this will also help the team fast-track resolutions of any recurring or emerging issues.
1. unitQ alerts via #slack integrations and Quality Trends view have been something that we rely on. The real-time flags pushed the ability of my team to investigate and identify potential platform issues minimizing any gaps in our user experience.
2. Dashboards have been a clear winner for all our users for being able to get a glimpse of a specific trend on one page.
3. Using AI Summarization (Beta) when reviewing a Quality Monitor has been a timesaver when analyzing a few thousand pieces of feedback while still being able to strategically frame the finer details of an issue.
Lastly, very excited to get the jira integration started since this will also help the team fast-track resolutions of any recurring or emerging issues.
What do you dislike about the product?
Not a dislike but more around a feature request for additional exporting options.
What problems is the product solving and how is that benefiting you?
In addition to using alerts and reviewing the Quality Trends, unitQ's categorization process has simplified the way we uncover insights that are most relevant to our product teams.
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Powerful tool and team
What do you like best about the product?
UnitQ is a tool with seemingly infinite possibilities when it comes to understanding your user feedback. We continue to find creative and impactful ways to streamline its use. The team also provides great collaboration and support for implementation and maximizing use.
What do you dislike about the product?
The feedback is only as good as you can maintain its Quality monitors. Some overhead with maintaining and tuning up categorization that comes naturally with work of this nature. The output is worth it.
What problems is the product solving and how is that benefiting you?
UnitQ allows us to be quickly alerted when sentiment categories are increasing suspiciously, it's helped us catch many high-impact bugs. It also allows us to search and filter through sentiment data to better understand user trends.
More data to look at for analysing issues, good tooling
What do you like best about the product?
I like the insights that the AI summary generates. I like the specifics that you can get to, in order to find out and pin point where an issue is potentially happening –– this can be really helpful in RCA (root cause analysis)
What do you dislike about the product?
The prompts and pointers when you first use the service could be more useful, and a video link could be added to each area that takes you straight to how to use this feature e.g. using boolean expressions within searches and understanding more about the proximity feature should be more prominent when someone is using this for the first time.
What problems is the product solving and how is that benefiting you?
Unit Q is solving the ability to detect issues before we are aware of them, allowing us to be more efficient in our root cause analysis and resolving of the issue, to reduce negative feedback from members.
UnitQ enables teams to better understand users and achieve higher product quality
What do you like best about the product?
There is a peace-of-mind element that comes with using UnitQ. Platforms like ours have a lot of different tentacles to it and UnitQ allows us to have coverage across the entire ecosystem, even in areas that may not be as much of a focus at the present time. With a lot of product launches happening all the time, UnitQ enables our teams to know what users are saying, how they are reacting to the product, and gives us a chance to iterate quick.
What do you dislike about the product?
I am excited for future iterations where we can further customize and engage with the pieces of feedback that come in (like creating lists, boards, etc.)
What problems is the product solving and how is that benefiting you?
UnitQ allows us to have user signal at our fingertips and allows us to share that analysis quicker than ever before. That deals with not only feedback and sentiment but also alerting us to when there are bugs or other problems impacting the UX.
Brilliant tool to ensure the voice of the customer is heard companywide!
What do you like best about the product?
Quick & easy access to trending and top customer pain points. Powerful search and filtering options allow fast time to insight and easily distributed findings. Brilliant integrations, including slack & Jira allow for various options to share with different teams around the company.
The alerts function is very helpful and lets you know something is happening without continually checking.
UnitQ team are incredibly helpful with any amendments or improvements required.
The alerts function is very helpful and lets you know something is happening without continually checking.
UnitQ team are incredibly helpful with any amendments or improvements required.
What do you dislike about the product?
unitQ is consistently releasing new features, they look promising and I can’t wait to see them in their final state.
What problems is the product solving and how is that benefiting you?
Decreasing time to insight - we can identify bugs sooner & therefore resolve sooner. Unifying customer contact points in one place and categorising issues in the same system means more accurate insights and saves time. Allows more folks in the business easy access to the voice of the customer!
Cut through noise, get to the feedback you want faster.
What do you like best about the product?
I have to emphasize "proactive " and "efficient" as keywords. Feedback is organized into "Quality Monitors" automatically as trends arise. Custom alerts allow you to pick and choose what to keep a closer eye on, with each alert allowing for a unique threshold per Quality Monitor (love the slack integration for this!). Then add in the multiple sources of feedback you can plug into and the efficiency starts to stand out. Once activated and Quality Monitors started generating for us, we were pleased to see the demos deliver on their promise as we immediately saw opportunities flagged in the tool without investing a ton of time "hunting" for them. I also have to say the client success team is very engaged and I am excited to see how the tool develops as we continue to use it and share feedback.
What do you dislike about the product?
This is not a dislike, just not as useful for us in our experience given our service area and customer base, but some of the filtering and charting details for things like sentiment by language or country and UnitQ score by country. This could be beneficial for an org with a larger reach, we just aren't utilizing it as much right now.
What problems is the product solving and how is that benefiting you?
UnitQ is helping us improve our customer experience by surfacing issues faster as well as assessing impact to help our teams prioritize accordingly. This included service, tech, and product experiences.
Bringing the customer voice to life
What do you like best about the product?
Makes it easy to get a holistic view of the customer
Visual representations of the data make it easy to spot nuances quickly and efficiently
Alerts + Slack integration mean we can keep on top of any changes effectively
The team are very quick to help and work alongside you to create the perfect platform for your needs
Everything in beta production looks promising, and cannot wait to see the final product!
Visual representations of the data make it easy to spot nuances quickly and efficiently
Alerts + Slack integration mean we can keep on top of any changes effectively
The team are very quick to help and work alongside you to create the perfect platform for your needs
Everything in beta production looks promising, and cannot wait to see the final product!
What do you dislike about the product?
Unit Q is soon coming out with dashboards which will make sharing information more accessible and streamlined than it is at current.
What problems is the product solving and how is that benefiting you?
UnitQ is solving a variety of business questions - such as why there are drops or rises in app store ratings, what effect solving specific issues would have on ratings and customer satisfaction, and decreasing the time it takes for us to spot bugs etc
User Advocates -- this is how you connect your users to the rest of the company.
What do you like best about the product?
unitQ simply stores all of your aggregate sentiment from your userbase. You can see what users are saying about your business on Reddit, Twitter, your Zendesk tickets, and practically anything else if there's an API for it. Because PII is removed, you pass sentiment around specific features, bugs, or verticals to those respective teams without giving them too much unnecessary information that might identify users.
I love the ability to pass this sentiment to a Slack channel for coworkers to see in real-time. You'll get to see product designers, engineers, product managers, and other teammates make comments, commit fixes, and iterate on your product thanks to the exposure they have to what your users are saying.
I love the ability to pass this sentiment to a Slack channel for coworkers to see in real-time. You'll get to see product designers, engineers, product managers, and other teammates make comments, commit fixes, and iterate on your product thanks to the exposure they have to what your users are saying.
What do you dislike about the product?
Our team specifically doesn't have a use case for some of the alerting functionality. I could see how they would be helpful for other working groups that want to be alerted of unexpected trends, however.
unitQ is constantly launching new and innovative features. Some of the newest beta features aren't quite fleshed out, but every time I learn more about a new feature I get excited to jump in and see what it can offer.
unitQ is constantly launching new and innovative features. Some of the newest beta features aren't quite fleshed out, but every time I learn more about a new feature I get excited to jump in and see what it can offer.
What problems is the product solving and how is that benefiting you?
It has allowed me to create buy-in from other teams, closer collaboration, and quick turnaround times for fixes when they are needed. If customer advocate teams are having a hard time convincing engineers *this* bug needs to be fixed, unitQ is for you. If you're struggling to demonstrate that your customers really do want *that* feature, this is the tool for you. unitQ is how you inspire teams to deliver the next big thing for your customers.
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