Workato Enterprise Automation Platform
Workato, Inc.External reviews
756 reviews
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Overall, great experience!
What do you like best about the product?
The integration capabilities meet all areas I expect and then some. It's intuitive to build the recipes I need, and I'm impressed with the functionality presented. It's designed to match how I think when building these integrations. The fact that I can build recipes without needing to insert a javascript, python, or ruby action means a lot to me and makes it so much easier for our support team to troubleshoot the solutions I build.
I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away.
One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it.
I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away.
One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it.
What do you dislike about the product?
Little things with the UI/UX can be a bit challenging. For example, switching from an "If Condition" or "If/Else Condition" and vice versa requires the criteria to be completely redefined. Another example, I typically need to navigate to another recipe while editing another, but I have to exit the edit mode to do that, which dislike as I tend to loose my spot.
The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against.
The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against.
What problems is the product solving and how is that benefiting you?
As a Solutions Architect, my team provides custom solutions with auto-matted business processes or transactional integrations across platforms for our enterprise and strategic customers.
Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history.
Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history.
A NextGen Automation Solution
What do you like best about the product?
Workato modularizes a lot of the automation process, making it fairly easy for a team managing dozens or even hundreds of client automations to collaborate seamlessly while simultaneously obfuscating those elements that are irrelevant to each individual's role in any given automation. An all-purpose approach makes the platform extremely flexible, and any service that offers an API is fair game for use with the platform. Building general API integration layers that can be recycled makes it comparatively easy to spin up new automations -- "recipes" in Workato -- without much prep work, and a fully visual development environment makes the design and construction of them intuitive and easy enough that even non-developers can make use of the platform. Having spent about a decade doing automations, I remember well the days when it was my responsibility to construct both the integration and the automation because both were coded solutions, but Workato makes my work load a little more manageable -- allowing me to focus on developing the integration layer, while others can put it to use in developing recipes according to their needs.
What do you dislike about the product?
As a next-generation solution, it's worth being mindful of imperfections. We do, occassionally, encounter bugs or situations where something just doesn't function the way one would expect, but that's bound to happen with any new platform. Nonetheless, when these situations do arise, their support team is generally very reliable and quick to provide a solution (or a workaround, as the case may be).
What problems is the product solving and how is that benefiting you?
Where I work, we handle large amounts of data for a broad range of clients and those clients often have to copy, transfer, and consolidate data between our products and several third-party tools and solutions. Until we adopted Workato and introduced our integration suites, clients were left to their own devices for achieving this -- often costing them tens, even hundreds of man hours each month. We have found that, by providing automation solutions to our clients, we have been able to drastically increase the value and ROI on our products (from the clients' perspective) and make their lives a little easier. The shift to data automation is one of the newer trends in technology, and it's a good feeling to see how much it can benefit our clients.
Your favorite Automation tool
What do you like best about the product?
Workato allows you to configure complex recipes to transform your organization's daily operations. It is fun to see how many teams can automate a manual process and start engaging the team to think another way - that can leave them with a new skill set.
What do you dislike about the product?
The clarity in formula mode and documentation (knowledgebase) in that area to figure something out quickly could be smoother. It could be a big selling point in understanding the full functionality and library of knowledge Workato offers - kind of hard to navigate today. I will say that the "Workato Support" and "Solution Consultants" are the best!
What problems is the product solving and how is that benefiting you?
Workato is changing how data flows inside our organization, increasing the accuracy across any system we integrate. Taking our user life cycle management to the next level and allowing us to tackle more unique edge case scenarios and develop a process around them to add value to the business. Workato is making us more agile in the way we grow; we are ready and looking at showcasing the difference automation can bring to the company's operations.
Excellent tool, easy to learn and use
What do you like best about the product?
The UI is easy to understand how to build the different automations.
What do you dislike about the product?
When some of the challenges in first implementation are related to one of the tools workato is connecting too, it is not easy to get answers. for example if you build integration between Salesforce(CRM) and NetSuite (ERP) it can go much faster if the support from workato would be someone familiar enough with both tools.
What problems is the product solving and how is that benefiting you?
automatically creating new customers and deals with full products pricing and details in our ERP system after a deal is closed won in our CRM.
Problem Solver
What do you like best about the product?
Easy to setup and work on recipe actions. Totally helps reduces sales drag as a better alternative solution to any problems.
What do you dislike about the product?
Nothing really and we get a great support in the documentations or articles.
What problems is the product solving and how is that benefiting you?
We get to resolve sales drag when you're not getting any support or commitment to other teams who should be responsible.
Powerful Tool
What do you like best about the product?
We have found the Workato tool to be amazingly helpful along our journey in Digital Employee Experience transformation! Our account team is also second to none :-)
What do you dislike about the product?
Nothing that I can think of. If I find one, I will let you know.
What problems is the product solving and how is that benefiting you?
Integrating systems and a solid iPaaS platform that allows us to leverage numerous technologies for an enhanced Digital Employee Experience. Increased productivity as a result of less context switching between applications.
the team has been very responsive . knowledgeable and available.
What do you like best about the product?
the responsiveness of the Workato developers and the Customer service
What do you dislike about the product?
The fact that we did not have this a long time ago
What problems is the product solving and how is that benefiting you?
The use of automation to help our commercial organizations focus on selling
User friendly GUI and efficient template design
What do you like best about the product?
Very easy to follow and fast in transfer of data from system to system.
What do you dislike about the product?
More custom templates would be great, especially as it relates to CRM systems.
What problems is the product solving and how is that benefiting you?
Connecting Paycom to Salesforce. It's allowed us to save on costs by allowing our data engineers to make processes run faster and more efficiently.
Workato is a true life savor - it reduces the cost and time significantly - Kudos Workato
What do you like best about the product?
1> The super easy way to create a connection and integrated two or more systems within minutes.
2> Low code/No Code approach for implementing complex logic.
3> Superb Support
2> Low code/No Code approach for implementing complex logic.
3> Superb Support
What do you dislike about the product?
It would have been great if we can download the executed jobs in Excel or CSV files.
What problems is the product solving and how is that benefiting you?
1> Integration between Cloud and On-Premise systems.
2> Workflow automation
2> Workflow automation
Intelligent Automations using Workato
What do you like best about the product?
1. Ease of use
2. Speed at which you can build integrations
3. Out-of-the-box connectors
4. WORKBOTS
5. Dashboards which help in easier troubleshooting
2. Speed at which you can build integrations
3. Out-of-the-box connectors
4. WORKBOTS
5. Dashboards which help in easier troubleshooting
What do you dislike about the product?
1. On Prem Integration capabilities could be improved
2. API Dev Portal for subscription should be enabled
3. API management could be impproved
2. API Dev Portal for subscription should be enabled
3. API management could be impproved
What problems is the product solving and how is that benefiting you?
We are a IT services company working on large scale integration programs on tools like TIBCO, Mule and others.
We recommend workato when speed and ease of development along with chat boy driven integrations are key requirements of customer and workato fits in very well in these requirements
We recommend workato when speed and ease of development along with chat boy driven integrations are key requirements of customer and workato fits in very well in these requirements
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