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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

Excited about the possibilities

  • September 14, 2021
  • Review verified by G2

What do you like best about the product?
Simple to use interface, lots of connectors for applications that our organization uses. Staff is willing to work with you to determine and prioritize automations.
What do you dislike about the product?
Pricing model based on recipes puts you in a situation where you will end up combining recipes and sometimes searching for other ways to automate.
What problems is the product solving and how is that benefiting you?
We are using workato for connection some of our core Enterprise Systems and exploring using it for Onboarding/Offboarding of employees.


    Information Technology and Services

Workato Review

  • September 14, 2021
  • Review verified by G2

What do you like best about the product?
Easy to use, low code, when taught by others easy to remember steps; like the clickability of everything
What do you dislike about the product?
I think there are some steps that could be more descriptive
What problems is the product solving and how is that benefiting you?
Integration work, simplifying our processes


    Retail

Great experience

  • September 09, 2021
  • Review verified by G2

What do you like best about the product?
the possibilities with the tool, good support and customer attention
What do you dislike about the product?
The learning curve is a little hard at first
What problems is the product solving and how is that benefiting you?
Integration between systems which are not able to connect. Solve business processes and data flows


    Motion Pictures and Film

My secret work horse

  • September 09, 2021
  • Review verified by G2

What do you like best about the product?
Workato is my favorite service I brought into the organization. The platform is intuitive, easy to use, and powerful. Best of all, development progresses at break-neck speeds. The Workato team continues to build features I didn't know I needed--they're always one step ahead of me. From HR, to Operations, to IT... the integrations are easy to build out. Sharing data between disparate systems has never been this easy.
What do you dislike about the product?
There is very little to dislike. Although improvements are being made all the time on the Dashboard, it would be great to see--at a glace--which recipies are running and counting against your usage plan.
What problems is the product solving and how is that benefiting you?
Connecting SaaS applications and automating business processes, like HR on and offboarding.


    Laila K.

Extremely powerful and easy to use integration and automation platform

  • September 07, 2021
  • Review verified by G2

What do you like best about the product?
Very straightforward UI that allows even business users to be able to read through recipes. We've been able to integrate between all our systems, and if not, it's always been a limitation on our source systems side. This platform has allowed our company to be more agile and iterate faster as many teams have widely adopted the tool to support various use cases. Workato has fundamentally shifted our company's automation initiatives as it no longer requires teams to prioritize resources with developers.
What do you dislike about the product?
Documentation around formula tips/tricks as well as specific connectors would be beneficial. I will say that Workato's Support team has always helped me bridge that gap and find a solution. They are the best and super fast.

I would love if jobs would show the data processed in for each loops and if we could replay a particular iteration within the recipe. In order to get around this, we've created child recipes to log the data within for each loops which allows us to rerun isolated executions that failed.
What problems is the product solving and how is that benefiting you?
We have various use cases across our company, whether it's syncing data between systems, sending the right email notifications based on events, or assigning customers to the right segment. A huge win with using workato is that we can experiment quickly by leveraging recipes to prove ROI and then use that data to drive more investment in that particular initiative.


    Information Technology and Services

Simple, powerful, easy to use

  • August 25, 2021
  • Review verified by G2

What do you like best about the product?
- almost cover all integration apps
- easy to use
- helpful support
- really helpful on our daily basis work (no need to code, just create the recipe, ta da, the integration already done)
What do you dislike about the product?
- quite hard to debug
- only has one error report although there's maybe several error while processing rows
What problems is the product solving and how is that benefiting you?
- post message to slack become easier with Workato
- create Nakama onboarding (create a user in Jira, google)
- update google attribute for our employees based on the data in the database


    Davide S.

Best low code integration platform on the market

  • August 17, 2021
  • Review verified by G2

What do you like best about the product?
UX and recipe design workflow are really well implemented
What do you dislike about the product?
Connector builder can be improved, debugging might be complicated without the help of the support.
What problems is the product solving and how is that benefiting you?
Finance and HRIS integrations.


    Computer Software

Have been using Workato to automate a lot of solutions around AD, AAD, ServiceNow, Workday and so on

  • August 12, 2021
  • Review verified by G2

What do you like best about the product?
Default in-built integrations to lots of systems/applications
What do you dislike about the product?
Ability to add custom code in languages other than Java or ruby (additional language support like PowerShell, c# )
What problems is the product solving and how is that benefiting you?
Automate a lot of solutions around AD, AAD, ServiceNow, Workday, and so on quickly without worrying about integrating those systems


    Machinery

Automation & Integrations makes life easier with Workato

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
The look and feel and usage of the platform. Easy to connect to other applications without skipping the setting up of connections.
Easier to use then other IPAAS or middleware platforms.
Simple way of using chat for support
What do you dislike about the product?
Documentation for specific coding issues or applications is missing or could be improved.
What problems is the product solving and how is that benefiting you?
Making more usage of API's for lot's of applications and retrieving data from other applications/clouds in easier solutions then traditional middleware


    Computer & Network Security

Reliable integration and automation platform

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
Quick ramp up time
no learning curve for teams
Vast connector ecosystem
Logging and security features
library of reusable integrations
platform uptime
Support
What do you dislike about the product?
I have been using workato for the last 3 years, I think having more resources allocated to supporting strategic accounts might go a long way.
What problems is the product solving and how is that benefiting you?
Unification of fragmented business system
Hire to retire systems automation
Slack bots
Order to pay automation
Lots of custom automation with internal systems.
Recommendations to others considering the product:
Workato allowed companies to automate process very quickly and easily