Workato Enterprise Automation Platform
Workato, Inc.External reviews
644 reviews
from
and
External reviews are not included in the AWS star rating for the product.
its ease of use is very impressive
What do you like best about the product?
The ease with which I can automate a large number of processes is quite useful and practical, especially since it allows me to optimize a large number of tasks and processes within my company in a fairly simple and simple way, the fact that It can easily integrate with other applications, it is also quite useful when using this application, its ease of use is very impressive, however complex the task may seem, you can be sure that Workato will simplify things for you in a way pretty straightforward
What do you dislike about the product?
Learning is not easy at all, in fact to learn how to use Workato requires a lot, A LOT of practice, so I think it would not be bad if the customer service team could make this process a bit more didactic and simple It takes too long to respond to any type of question or request, something that in practice can delay us for a long time in the execution of our activities.
What problems is the product solving and how is that benefiting you?
In my company we decided to use it to automate and simplify a large number of processes that were carried out manually and that consumed a large amount of time and resources within the work and Workato has allowed us to simplify them to their smallest expression, allowing us to carry out a more tasks in less time, thus increasing efficiency and productivity within the office.
Workato
What do you like best about the product?
Workato is a really good integration tool - you can integrate with slack to automate some of your manual tasks
What do you dislike about the product?
Not very intuitive - still require a minimum knowledge in coding
What problems is the product solving and how is that benefiting you?
Integration
Must have automation tool for SAAS apps
What do you like best about the product?
Already in-built integrations using APIs for various SAAS application. Developers just need to know what field to use and can built an integration within few hours or a day. Custom integration that takes days or months can now be done in few hours or a day.
What do you dislike about the product?
Developer need to have good knowledge on API fields of the application to be integrated.
What problems is the product solving and how is that benefiting you?
Service Now and JIRA integration; Deactivating DocuSign accounts.
Recommendations to others considering the product:
Try it out to decide if it is a good fit or not. for the use case, decide a medium complexity one.
integration to QB - super easy!
What do you like best about the product?
user interface - extremely easy - even for non IT guy like me.
What do you dislike about the product?
very hard to find 3rd party vendors in Israel
What problems is the product solving and how is that benefiting you?
integration from SF to QB. super easy and saves a lot of time to our finance department.
Infusionsoft and Quickbooks Online Sync
What do you like best about the product?
Removes double-entry between applications (once recipes are setup and, when they work).
What do you dislike about the product?
Not plug-and-play between two very popular and widely used applications (Infusionsoft and Quickbooks Online). Expensive for limited functionality (in my opinion) for a company of our size (5 employees). Too time consuming for me to learn and create recipes on my own, even with the free webinars.
What problems is the product solving and how is that benefiting you?
Has eliminated some double-entry by creating new customers in Infusionsoft automatically when they are first created in Quickbooks Online.
Recommendations to others considering the product:
Do your homework. Someone with 1) a simpler Quickbooks Online configuration, 2) more time to learn and implement configuration of the Workato recipes, 3) more experience with this type of programming and a bigger budget for overhead could do a lot with this software. We use job #'s as sub-clients of the parent (actual client) and have some clients with multiple businesses and/ or multiple properties and this created a ton of challenges in the setup to avoid duplicates coming over from Quickbooks Online into Infusionsoft. So much so that we shelved the majority of cross-program functionality for now to focus on other things, thus we are only experiencing a small fraction of the integration possible. BTW: We are an Electrical and General Contracting Business.
Very powerful software but tricky for beginners
What do you like best about the product?
Fantastic support is provided by Workato support agents. Very strong customisation so you can tailor to your own organisation’s processes. It can integrate most commonly used platforms.
What do you dislike about the product?
Some apps are missing and it is tricky for automation beginners.
What problems is the product solving and how is that benefiting you?
Essentially Workato was able to highlight deficiencies in our processes and help us move towards automation. This saved us time and money over the long term.
Recommendations to others considering the product:
Make sure to utilisation the throng support that Workato offers.
automates so much, jsut not quite everything you need
What do you like best about the product?
how easy it is to read the program you are creating.
It is really easy to see what you are building and to work out where there are mistakes. It also allows for visual debugging generally.
It is really easy to see what you are building and to work out where there are mistakes. It also allows for visual debugging generally.
What do you dislike about the product?
doesn't take advantage of the full google api, so things like finding the share url of a folder in drive doesn't work without writing a custom GET request.
What problems is the product solving and how is that benefiting you?
We use Googel Drive for storage and Sheets for working out quote requirements as well as for receiving forms with reviews etc, so I use workato to copy and link relevant information into Salesforce and back.
Recommendations to others considering the product:
consider whether the products you use are completely supported by workato or only partially. Zapier seems to do some things slightly better than Workato, but not others. It really requires determining the full desired workflow and then attempt to build it in both systems to see which has the best integration for your requirements - it may even require a mix of both. Also, sometimes when copying data from sheets with workato, workato is too fast and the full line has not been loaded yet (even from a submit operation), so recommend using the 5 minute timer.
showing 21 - 27