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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Chee K.

An excellent tool for Application Integration

  • March 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use with multiple connectors , even legacy system. An innovative way to build interface / middleware between applications.
What do you dislike about the product?
maintain recipes can be challenging especially in a team workspace. We juggle between active recipes and cost
What problems is the product solving and how is that benefiting you?
Extending the possibilities to allow our staff, especially bus captains , who are without computers to reset his/her password using Workchat. The approach enable use to scale up efficiently , and relieves us of hassle to maintain our password reset kisoks.
Recommendations to others considering the product:
A platform that offers the ability to scale up interface easily , with a quick time to market, make it an attractive reason especially in current IT landscape where business user want quick to time product


    Jega A.

Simple but Powerful iPaaS with Awesome Support Team

  • March 04, 2020
  • Review provided by G2

What do you like best about the product?
Simple/Easy interface. Tons of samples recipes to get started.
What do you dislike about the product?
It is very complete system. Documentation can be improved
What problems is the product solving and how is that benefiting you?
Real time integrations between different Enterprise Systems
Employee sync
- Workday to other SaaS systems such as LearnCore, Equity Edge, Bonusly, Showpad, etc.,
- Recipes to keep employees in sync with Workday, Google, Okta, etc.,
Creating a Data Lake
- Eventbrite to BiqQuery
- Stripe to BigQuery
- SalesForce to BigQuery
- etc.,
Real-Time Alert
- Sync from systems into Slack for real-time alerts. Workato has an excellent integration with Slack

Benefits
We have moved several jobs from MuleSoft into Workato very easily
We not have a much smaller team to manage Workato
Time to market has decreased by more than 50% as compared to MuleSoft and custom Python code.
Most folks from our IT team are very comfortable with Workato - not needing programming skill set
Recommendations to others considering the product:
Pick a couple of use cases and get started with Workato.
Use the sample recipes to get started
Use support when you need them -- they're top notch and can really get your team started
Set up security from the beginning.
Use the "Teams" features if you have several teams that need to use Workato


    Zach G.

A single platform to integrate and seamlessly pass data between business applications

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
Out of the box Workato has connectors to almost any enterprise software app you might be using across all of your departments. It generally does not involve heavy training to use and if you app connector doesn't exist you have the ability to build custom workflows to any proprietary endpoints your company may have.
What do you dislike about the product?
Nothing really. It's fairly intuitive to use, and they have solid documentation.
What problems is the product solving and how is that benefiting you?
We've automated several critical business processes that typically took hours if not days to complete. We've also drastically reduced data discrepancies by eliminating manual entry in systems such as Salesforce.
Recommendations to others considering the product:
Bring in stakeholders from key departments when you're using Workato to solve problems across their applications.


    Syed Muhammad F.

Integration Platform with a wide variety of options

  • March 01, 2020
  • Review verified by G2

What do you like best about the product?
- Extremely responsive support and a very help set of experts to guide the users.
- Lots of connectors already provided
- Flexibility to create custom connectors
- Makes integrations possible even when there are no APIs through on premise connectors.
What do you dislike about the product?
Although Workato provides great number of connectors and good options for cases when there is no connector, more actions can be added to standard connectors. The user interface is really good but some improvements can be made to support more development-like features such as commenting out actions.
What problems is the product solving and how is that benefiting you?
I have used Workato to perform several integrations with NetSuite, Google Apps, email and other applications. The good thing about Workato is that it is user friendly and makes working with programming concepts much more visual and easy to understand. It is very convenient for users integrating applications that Workato already provides connectors for.
Recommendations to others considering the product:
It is good to check if the application you are trying to connect to have connectors in Workato. Even better to check if Workato supports the actions expected to be needed during integration are supported.


    Hospital & Health Care

Awesome Product!!!

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
It enables us to automate almost all our in-house integrations—big fan of their customer support. Ease to use takes out the complexity of the tool and lets us focus on our data and integration needs.
What do you dislike about the product?
Everything is good nothing to dislike...
What problems is the product solving and how is that benefiting you?
We have a lot of integrations between cloud applications and our in house on prem apps. Workato has enabled us to integrate with these apps in real time and move away from the file based integrations.
Recommendations to others considering the product:
It is a perfect middleware for organizations with a hybrid landscape. It lets you seamlessly connect cloud and on-prem systems/applications.


    Yogesh P.

By far the best iPaaS

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
- Easy to use. Business user with no/little technical knowledge can automate their workflows
- Availability of huge roster of applications to integrate. Almost all major apps can be integrated with Workato
- Allows extensibility at ease. Even if the app that you are looking for is not supported, you can extend workato using HTTP/Custom connector.
- Integration with On-prem applications and Databases is a huge plus
- Workbots opens up a great deal of opportunity to elevate our workflows to next level
- Last but not least, simple pricing model
What do you dislike about the product?
Frequent release of training videos on new features will be of great help.
What problems is the product solving and how is that benefiting you?
Quote to cash automation between Salesforce, NetSuite and Sage Intacct. This has helped improve overall sales tracking, financial reporting and provide the visibility to account managers. Further, this enables us to do more real-time reconciliation and month-end reporting and projections resulting in huge time savings.


    Mohamed R.

Quick to implement, flexible yet powerful iPaaS

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
- Really fast and easy to build and manage integrations
- Lot of pre-built connectors and community recipes help to integrate systems in a few mouse clicks
- Workbot is a fantastic feature to handle various system interaction from a single place
What do you dislike about the product?
Documentation could be improved with more specific examples
What problems is the product solving and how is that benefiting you?
* Complete integration of order and stock management flow from Ordering system to Warehouse management and ERP
* Integration of Payroll from a Cloud based system to SAP
* Integration of multiple satellite systems to SAP for clients in Logistics and Transportation industry
Recommendations to others considering the product:
* Workato provides the best value for money in iPaaS products spectrum
* The easiness to learn facilitates quicker "time-to-market" to the clients and stake holders


    Computer Software

Automation simplified

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
A powerful platform that is relatively simple and easy to use, making Automation a joy even for people without much knowledge and technical skills with
great support from the Workato team.
What do you dislike about the product?
Can't think of anything date. Workato has been continuously delivering improvements on their GUI making the UX better in most of the cases.
What problems is the product solving and how is that benefiting you?
Incident management: it is now easier to for users to raise tickets to our Service Desk as well as follow up on them.
We are also building other business cases from different teams and expanding automation throughout the company
Recommendations to others considering the product:
Contact their sales and product team. They are really helpful and kind. They will provide you with the best experience and point you in the right direction on where to start


    Online Media

Easy to use platform where you can basically automate anything in any way you want.

  • February 27, 2020
  • Review verified by G2

What do you like best about the product?
2-3 bullet points on what you like best. Think back to your evaluation process and what made Workato stand out. What was the “Ah-Ha!” moment that was the turning point to lead you to decide to purchase Workato. Did you evaluate other iPaas/automation tools or replace another tool that didn’t work as well (if yes, it would be great to mention the other tools you evaluated/replaced - but no pressure if you aren’t comfortable)? How does Workato help you and your team the most?
Comparing different iPaaS solutions we found that Workato offered the most easy to use interface. We were looking for a low code tool to substitute our existing implementations in Integration Services and with Workato we found that it was the most flexible in terms of things you can do while also maintaining that low code aspect to it.
Another thing that makes Workato stand out is the ability to basically connect to pretty much anything using their already made connectors and if something isn’t available you still have the web api connector that basically gives you limitless possibilities on what systems you can connect to.
Finally support. Having been using Workato for almost a year now we can attest to what good customer service Workato has. They offer an online chat that you can write to anytime you have a question/problem. They typically respond in less than 5 minutes and solve your problems most times. In certain situations where the support rep cannot help they quickly create a ticket for engeneers to look at. This more detailed support is also quick as questions to problems typically get solved in a day or two.
What do you dislike about the product?
I would say that one area where Workato has room for improvement is flexibility in what some connectors let you do. Sometimes the pre-built connectors don’t have al the actions you need but this is something that with time as the platform gets more mature so do these connectors. Also even though some prebuilt connector may be lacking in functionality we have submitted requests for certain things to be added and Workato has developed these for us.
What problems is the product solving and how is that benefiting you?
Right now we are using Workato to sync many of our audience data sources into a single database. Workato powers our data processing layer of a solution that creates a 360 degree view of our audiences. We are currently integrating different types of sources that go from SQL Server to web API sources. These are all synced into Snowflake which is what we are using as our data warehouse.
Recommendations to others considering the product:
Try to use each platforms strong suits and delegate work where it is best to do so. For example in our implementations we delegate some work to Snowflake in order to make our recipes run much faster.


    Mendy E.

Good platform for integration

  • February 27, 2020
  • Review provided by G2

What do you like best about the product?
Integration is necessarily complicated. Many endpoints, endless logic, and opportunities to drive value.
I like how simple it is to set up and drive immediate value.
I like that customer service goes WAY beyond the simple bug issues and assists with real-world business problems.
The software itself is fun.
What do you dislike about the product?
Want better bug/server failure reporting tools.
What problems is the product solving and how is that benefiting you?
We use Workato extensively. We've streamlined our API options to connect with customers, partners, and even other middleware services.
We've also used Workato to transform data in-flight.
Finally, we used Workato to extract from our primary database, make adjustments, and put the data back in.
Recommendations to others considering the product:
Try it out. Have a technical resource on staff - doesn't need to be a coder, must have strong business and critical thinking skills.