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Powerful yet simple productivity enabler
What do you like best about the product?
Easy to use, low code approach. At the same time offering deep integration capabilities with all common business services.
What do you dislike about the product?
We have had no negative experience so far
What problems is the product solving and how is that benefiting you?
Workflow automation via Slack and integrations between various enterprise applications.
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Build integrations and automations in a flash
What do you like best about the product?
1. Integrations can be built quickly and efficiently. In the past few years across 2 companies, I've created over a hundred integrations to complete both complex and simple tasks to save team members time and ensure data validity and compliance. A recipe comes together very quickly once you know what you want to do.
2. As long as a user can dream up the business process to automate, it can be done in Workato. Standard connectors are simple to set up and use. If a standard connector isn't available, a custom HTTP connector can be easily configured or the Workato team will build a connector for you. I've also connected to data through database connectors, sftp, user integrated files, and user input from Slack bots, so there's many ways to connect data using the platform.
3. The Workato team is like an extension of our team. They are always available to help out - whether that be for extra training or support, or to talk through a business use case and how best to handle the scenario or integration to a particular system.
2. As long as a user can dream up the business process to automate, it can be done in Workato. Standard connectors are simple to set up and use. If a standard connector isn't available, a custom HTTP connector can be easily configured or the Workato team will build a connector for you. I've also connected to data through database connectors, sftp, user integrated files, and user input from Slack bots, so there's many ways to connect data using the platform.
3. The Workato team is like an extension of our team. They are always available to help out - whether that be for extra training or support, or to talk through a business use case and how best to handle the scenario or integration to a particular system.
What do you dislike about the product?
I'd love to have a while loop functionality - currently I have to solve for this by figuring out how many times to loop or setting a high enough number of iterations for a for loop and combine with an if statement.
What problems is the product solving and how is that benefiting you?
1. Employee onboarding and offboarding - automatically entering data from applicant tracking tool to HR and then through downstream tools like SSO, CRM, ERP and more. This provides a better employee onboarding experience to make sure an employee has the apps they need the day they start, while turning off access automatically on the last working day of an employee ensures the company's data and systems remain secure.
2. Data warehousing - taking all of our data from 40+ SaaS systems and pushing it to Snowflake for a single source of truth for all company dashboards and reporting.
3. API integrations like pushing details from customer's online cart purchase through to Salesforce for processing, or getting sale information from our online partners into our systems in a real-time basis.
4. Automated renewals management - including sending automated renewal email reminders and revalidating customer credit cards; enhancing standard CPQ contract renewal functionality.
5. Data migration - We recently had a large scale system migration and were able to use a series of Workato recipes to migrate the data from the old system to the new.
2. Data warehousing - taking all of our data from 40+ SaaS systems and pushing it to Snowflake for a single source of truth for all company dashboards and reporting.
3. API integrations like pushing details from customer's online cart purchase through to Salesforce for processing, or getting sale information from our online partners into our systems in a real-time basis.
4. Automated renewals management - including sending automated renewal email reminders and revalidating customer credit cards; enhancing standard CPQ contract renewal functionality.
5. Data migration - We recently had a large scale system migration and were able to use a series of Workato recipes to migrate the data from the old system to the new.
Workato the Game changer
What do you like best about the product?
The ease of use of the interface and the the support team.
What do you dislike about the product?
The site management and ability to get basic metrics
What problems is the product solving and how is that benefiting you?
Automate repetitive task relatively easy and eliminating the human errors prone to these task. A lot of time has been saved.
Helping not only IT but other organizations automate their process.
Helping not only IT but other organizations automate their process.
Recommendations to others considering the product:
Workato should definitely be one of the tools for anyone considering automation currently IT process. It is a very powerful tool but lends itself to learning it very quickly.
Flexible and User Friendly
What do you like best about the product?
The ability to create visual data workflows proves to the greatest advantage for our team. I was able to get on-boarded into the platform and product extremely quickly and almost right away was able to grasp the previous recipe's created and make overhauling enhancements in a short amount of time. From a developers point of view, the ability to create what are essentially reusable components is a really nice added bonus as well.
What do you dislike about the product?
Not too many weaknesses other than that there is a bit of a learning curve with some of the functionality if you're looking to optimize your workflows.
What problems is the product solving and how is that benefiting you?
We previously had an extremely old API integration between Salesforce and Cleverbridge which had become inefficient & unreliable. Workato offered us the ability to connect two systems together using a seamless and visible workflow that made it easy for our team build, adjust, and scale. Beyond a more reliable connector of data was also the ability to track in real time jobs being run between the endpoints. This became extremely useful when jobs needed to be rerun or when errors occurred during the handshake. From this initial integration, we have since grown our usage of the product into other identifiable areas including Google Sheets & Slack sheets to help us log and provide realtime messaging.
The Next Generation IPaaS
What do you like best about the product?
Workato has a ton of pre-built connectors that have enough logic in them that my analysts don't need to understand APIs or which exact endpoints require some sophisticated logic. Workato built all of that right into the connectors and abstracted away all of the complexity. Really easy to get going and get the team ramped up on, without any special training, although they have been more than supportive when we have come up with questions.
What do you dislike about the product?
Documentation is a bit light when it comes to things like functions, but also not always necessary in that we can pull down an example recipe from the community and build off of that to solve most problems.
What problems is the product solving and how is that benefiting you?
Giving access to data without requiring licensing to see that data has saved us a bunch of money. Using the Slack Workbot, our CS reps are able to quickly query customer subscriptions in SFDC CPQ without needing additional licenses or swivel chairing between applications. We've been able to replace bost of our Boomi workflows with Workato and they are now much simpler to maintain and understand.
Business Collaboration and Enterprise Automation
What do you like best about the product?
The team recognized early on that Workato had a customer-first mentality that began with our onboarding and has extended throughout our customer experience. From building recipes for our team to gain confidence in the product, to bespoke solutions as we’ve needed support--the team has continued to go above and beyond to support not only our revenue operations team, but other department needs as well.
I would have nothing but confidence in recommending Workato as the only premier IPaaS (enterprise automation) solution for all companies across different industries and use-cases.
To name a few successes, we’ve been able to optimize our lead handoff to sales, speed to response, data transformation from our user database to salesforce to name a few!
Ease of use (low-code ecosystem)
Customer-first organization mentality
Endless use cases and product flexibility
I would have nothing but confidence in recommending Workato as the only premier IPaaS (enterprise automation) solution for all companies across different industries and use-cases.
To name a few successes, we’ve been able to optimize our lead handoff to sales, speed to response, data transformation from our user database to salesforce to name a few!
Ease of use (low-code ecosystem)
Customer-first organization mentality
Endless use cases and product flexibility
What do you dislike about the product?
The only improvement could be in the data pill organization and admin certification options. More online training materials would be great! This is less a dislike more of a desire.
What problems is the product solving and how is that benefiting you?
Revenue Operations efficiencies, Data and tech silos.
Workato iPaaS good for citizen development and quicker in market
What do you like best about the product?
Workato is one of the best low code development and server less platform. Easy to integrate multiple applications using connectors.
What do you dislike about the product?
Few feature are not up to the mark like CD/CI process, API management. Hope it could be improve in future.
What problems is the product solving and how is that benefiting you?
Quicker Integration development
Managed integrating between internal applications.
Reduced manage service maintenance.
Reduced to many connection for one application integration.
Managed integrating between internal applications.
Reduced manage service maintenance.
Reduced to many connection for one application integration.
Recommendations to others considering the product:
Easy to build POC around data integrations.
Easy to integrate multiple applications using connectors.
Easy to integrate multiple applications using connectors.
Workato an EiPaaS Platform ,enables quick time to market for Integrations for S&M and Enterprises
What do you like best about the product?
Best Lowcode , Serverless and Infra Automation at its best .
Quick to start and reduces the time to Market , Great for Proof of concepts .
API and Connectivity centric Automatic data Integration and process automation , not to be confused with (human Task Based BPM or Screen Scraping and Replication - RPAs or Selenuim like Tools ) .
Great Support , forums and Self learning Training material.
Quick to start and reduces the time to Market , Great for Proof of concepts .
API and Connectivity centric Automatic data Integration and process automation , not to be confused with (human Task Based BPM or Screen Scraping and Replication - RPAs or Selenuim like Tools ) .
Great Support , forums and Self learning Training material.
What do you dislike about the product?
Observability and Telemetry can be better .
CI/CD could be better.
Platform and OEM API could be more rich
API Mgnt platfrom could be richer.
CI/CD could be better.
Platform and OEM API could be more rich
API Mgnt platfrom could be richer.
What problems is the product solving and how is that benefiting you?
delivered API and Connectivity Centric Automatic data Integration and process automation with 70%less time to timemarket with eCommerce domain ( order fulfillments and shippment ) processes Automation compared to the similar EiPaaS products .
Resource Timesheet , Financial - Customer Invoicing , PreSales , few HR - related Data and Processes Intergration delivered and being maintained with 70% less FTEs.
Resource Timesheet , Financial - Customer Invoicing , PreSales , few HR - related Data and Processes Intergration delivered and being maintained with 70% less FTEs.
User friendly and supportive
What do you like best about the product?
I have used Jitterbit and others in the past. Workato is easy enough for anyone with general flow logic experience and has the functionality to adjust data in the platform. Drag and drop interface and the Workato team has been incredibly supportive to assist building, troubleshooting, and additional platform integrations. So far, Workato has been a fantastically intuitive solution and offered proactive team support.
What do you dislike about the product?
There are some nuances in complex scenarios that we did need some help troubleshooting but I imagine this would be the case in any platform.
What problems is the product solving and how is that benefiting you?
syncing data to our data warehouse and automating manual processes across multiple systems.
Did a deep evaluation and found the right tool for HubSpot
What do you like best about the product?
The ability to create a governance structure that allows us to distribute recipe creation to the business operations teams. It's a game changer for the speed of innovation and impact! Multiple environments user controls have allowed us to safely create a leveraged model.
What do you dislike about the product?
Workato is beginning to invest in materials and process that can be leveraged to build the distributed model but we pushed into territory where we had to create many of the checklist, process... for the governance. We could have moved a little faster if it was all templated. I see that is changing quickly now.
What problems is the product solving and how is that benefiting you?
Customer lifecycle communication, touch-less renewal management, localization, IT Helpdesk... We are moving into many processes now one notable process will be recruiting to onboarding.
Recommendations to others considering the product:
We found the product to be solid in our evaluation and through 8 months of migration and use. We have found the vendor to be responsive and helpful. The enterprise features allowed us to push the envelope on our deployment strategy. The ability to deploy to the business units while protecting our production systems is pushing decision making down allowing us to move faster! The governance model has been key for us and the environments and user controls made a difference.
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