Workato Enterprise Automation Platform
Workato, Inc.External reviews
644 reviews
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Offers user-friendly automation with robust support and valuable integrations
What is our primary use case?
I am using Workato for integrating and automating solutions for finance, HR, and IT. Specific use cases include onboarding and offboarding for HR, handling invoices for finance, and creating tickets for customers.
What is most valuable?
When compared to other tools, Workato is a low-code solution with a user-friendly drag-and-drop UI. It comes with pre-built connectors, eliminating the need to write APIs. Workato ensures data encryption in transit and at rest, and offers built-in error monitoring with alerting capabilities through Slack, email, or external monitoring tools. It also facilitates role-based access.
What needs improvement?
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment. Though it has a recipe life cycle management, it does not automatically integrate with a GitHub-like facility. Additionally, the cost for high volume integrations could be reduced, as Workato uses task-based pricing, which can become expensive with higher usage.
For how long have I used the solution?
I have been using Workato for more than four years.
What was my experience with deployment of the solution?
Deployment is straightforward, requiring the creation of a manifest that contains all the necessary logic and files. This manifest is then migrated to higher environments.
What do I think about the stability of the solution?
Workato is generally stable, although there are some limitations, such as a hard limit of 50,000 records for CSV file processing. To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
How are customer service and support?
Workato's support is robust, featuring first and second-level support. Minor issues can be addressed through the chat feature in the UI. For complex issues, the response may take a day, and tickets can be opened for follow-up. Customer Success Managers help expedite issue resolution.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
What other advice do I have?
I would recommend Workato because everyone is moving away from writing extensive code. In the current trend of AI, tools that integrate systems easily are valuable. Overall, I would rate the solution a 9.5 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Workato Software
What do you like best about the product?
Workato iPaaS tool is simple to use, anyone can start creating integration recipe in matter of minutes. One can really create a robust integration easily compared to other tools out there.
What do you dislike about the product?
So far seen none. But I am just a beginner. May be one thing is the number of task quotas can be increased for organisations which has high volume of data exchanged between systems
What problems is the product solving and how is that benefiting you?
Workato is easy to implement compared to our existing tools. Easy to upskill the team. Can build reusable components and it is super fast. These were missing in our existing tools.
Workato Experience-Integration Engineer
What do you like best about the product?
->Wide range of pre-defined connectors
-> Friendly UI
-> Friendly UI
What do you dislike about the product?
-> Limitation of dependencies in python which is blocking to run custom scripts
What problems is the product solving and how is that benefiting you?
All sort of system integrations and ability to connect AWS resources is helpful
Positive experience using Workato for marketing use cases
What do you like best about the product?
It has a huge number of connectors and functionality. I can pretty much do anything I want in terms of data extraction and refinement. Source platforms limitations sometimes make it a bit hard to complete tasks, but you can always find a workaround for that using Workato. I love having access to older versions and different types of webhooks. That makes work much easier and productive. Lastly, I like using datapills when building a recipe and having access to so many formulas. This helps to format the data before sending it to the target platform.
What do you dislike about the product?
If I need to finds specific records in the past jobs, I cannot search all jobs. I need to know exactly the time when the record was processed in Workato to find the right job to get access to the data.
What problems is the product solving and how is that benefiting you?
We are using Workato to transfer data from many different source platforms into our marketing automation platform. All the source platforms are using different formats and different ways to send data, so Workato helps us to format everything in a way, that is aligned with the target platform. We can test data before shifting to production. Workato can handle large volumes of data. A large number of connectors allows us to connect to pretty much any platform and extract data reliably 24/7.
Seamless cloud integration facilitates automatic account creation and real-time app connections for efficient processes
What is our primary use case?
I use Workato as middleware for cloud integration within my organization. It is employed to integrate systems such as ERP and customer planning systems. The automation capabilities are particularly useful for onboarding a new employee, allowing for their access to be automatically set up across approximately twenty systems such as payroll, training portals, Salesforce, and SAP ERP.
What is most valuable?
The main benefits of Workato for me are that everything is cloud-based, eliminating the need for installation or maintenance. It allows app-to-app and real-time integrations, which significantly enhance process efficiency. When an employee joins, accounts are automatically created. Moreover, AI automation simplifies integration development by understanding requirements from prompts and creating the necessary automation.
What needs improvement?
The Electronic Data Interchange (EDI) capabilities could be improved.
For how long have I used the solution?
I have been working with Workato for about five years.
What do I think about the stability of the solution?
I find Workato stable.
What do I think about the scalability of the solution?
In my experience, it is scalable.
How are customer service and support?
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am working with a Boomi solution alongside Workato.
How was the initial setup?
The initial setup process is straightforward for me as there is no need for extensive setup, allowing direct development.
What was our ROI?
In my experience, we have seen a return on investment, with results visible within a week.
What's my experience with pricing, setup cost, and licensing?
Workato is a SaaS product, and its pricing depends on usage.
Which other solutions did I evaluate?
I also work with a Boomi solution.
What other advice do I have?
I recommend Workato for even small customers who may not have a large IT firm, as it can be used as an integration product to automate business processes. Overall, I rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Efficiently integrates customer data and reduces development time through automation
What is our primary use case?
When I was at HighRadius, I was leading the integration team, and we were using Workato to integrate customer data from their systems to our systems. We needed to integrate data from various data points and bring it into HighRadius systems for client projects. This was the main use case for Workato.
What is most valuable?
Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration. This automation facilitates efficient integration of customer data from their systems into our systems. It effectively handles real-time data integration with moderate volumes, and development time is significantly reduced by its automation capabilities, which are beneficial for both SQL databases and APIs.
What needs improvement?
The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads. While it works well with moderate volumes, it requires enhancements to handle larger data volumes more efficiently.
For how long have I used the solution?
I have been working with Workato for about one and a half years recently. However, I had used it previously when I was at Saeronlabs.
What do I think about the stability of the solution?
For daily runs, Workato is stable and there is no latency issue. However, during the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
What do I think about the scalability of the solution?
There are scalability limitations with Workato. The solution could not handle high data volumes during initial loads for one of our clients, which required us to break the data into smaller chunks for processing.
How are customer service and support?
The customer service and technical support from Workato were good. Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
How would you rate customer service and support?
Positive
What other advice do I have?
Overall, I would rate Workato an eight out of ten.
While it has a lot of potential, there are areas like scalability and debugging that require improvement.
Easy to use, does more than what you can think of
What do you like best about the product?
Ease of use, Library of connectors, Centazed Governance and distributed execution philosophy, Best customer support
What do you dislike about the product?
Changing licensing model which makes it difficult for transition
What problems is the product solving and how is that benefiting you?
Orchestrastration layer for our business - Integration platform our API Management
AssistIQ was very helpful in getting to the bottoom of an issue
What do you like best about the product?
Levi from AsistIQ was very helpful and showed her knowledge by asking great questions and directing me to where I needed to go
What do you dislike about the product?
The text for the "widgets" are not accurate or not tell the whole use of the "widget"
What problems is the product solving and how is that benefiting you?
I'm able to develop quickly to address challemges
Efficient Automation Made Simple
What do you like best about the product?
Workato's user-friendly interface and robust integrations simplify complex workflows. It’s easy to set up automations without extensive coding, making it ideal for teams of all skill levels.
What do you dislike about the product?
Occasionally, there are delays in syncing data during peak times, and the pricing model might be challenging for smaller businesses.
What problems is the product solving and how is that benefiting you?
Workato helps us solve challenges with system integration, data consistency, and API management. It eliminates manual intervention in data processing, ensures seamless communication between platforms, and accelerates workflow automation, saving time and reducing errors.
Definitely recommend Workato
What do you like best about the product?
So easy to use and the number of features that it has
What do you dislike about the product?
That some times I find a few bugs everynow and then
What problems is the product solving and how is that benefiting you?
Workato works charms on automating daily tasks
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