Workato Enterprise Automation Platform
Workato, Inc.External reviews
643 reviews
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Putting the power of integration development into the hands of more resources
What do you like best about the product?
Workato's existing library of connectors and recipes gives you a huge leap forward in your time-to-market for customer integrations. That included with the depth of knowledge in their internal resources and the ease of use in their recipe builder and documentation around connectors allows for fast and efficient building of a multitude of integrations.
What do you dislike about the product?
The only downside we've encountered is the overall cost. But the age old saying stays true of you get what you pay for. This platform is not cheap but it has been well worth the cost to us.
What problems is the product solving and how is that benefiting you?
Reducing our engineering investment and time to market for needed integrations.
Integration Lifesaver
What do you like best about the product?
Easy to use. I can create integrations and automated processed in minutes (or even seconds)
What do you dislike about the product?
There is an area of opportunity in a few connecters where I end up using a lot of custom actions, such as with Slack, Jira, and Jira service management.
What problems is the product solving and how is that benefiting you?
Creation of automated processes.
Integration between platforms and processes.
Enhance the communication between teams, areas, and workflows.
Quick testing of integrations.
Standardization of data across areas and platforms.
Integration between platforms and processes.
Enhance the communication between teams, areas, and workflows.
Quick testing of integrations.
Standardization of data across areas and platforms.
Super user intutitive platform to build workflows!
What do you like best about the product?
I really like how reliable Workato is. As someone who was new to the tool months ago, I was able to quickly learn by doing and the platform was very user intuitive for me to pick up things. We utilise workato for many custom requirements
What do you dislike about the product?
None as such. I only wish we had 24/5 support available to me!
What problems is the product solving and how is that benefiting you?
We use Workato for developing custom integrations using APIs
A No-Code dream for Seamless Integrations
What do you like best about the product?
It's very easy to use. The UI and the overall product are easy to interact with.
What do you dislike about the product?
At times, finding the right approach for building a recipe is where I get stuck. I know there can be various approaches to build one - I struggle to find which is the most efficient approach to reduce the number of jobs.
What problems is the product solving and how is that benefiting you?
It helps me build a lot of intergation connections at scale in significantly less amount of time, which usually takes days to complete now takes me an hour or two to complete.
The ability to invite customer collaborators also lets me lean on the customer for any change management.
The ability to invite customer collaborators also lets me lean on the customer for any change management.
Workato's flexibility has changed the way we integrate with our customers, never need to say "No"
What do you like best about the product?
The Recipe Design interface is intuitive and streamlined, making it incredibly easy to build, review, and manage our integrations. We've been impressed with the flexibility of Workato's connection and authentication options, and the extensive library of pre-built connectors has allowed us to seamlessly integrate with every system we've encountered.
In addition, the ability to promote workspaces through distinct DEV, TEST, and PROD environments ensures our deployments are both accurate and reliable. The platform's lifecycle management and the option to export integration sets make it simple and efficient to scale our successful automations.
In addition, the ability to promote workspaces through distinct DEV, TEST, and PROD environments ensures our deployments are both accurate and reliable. The platform's lifecycle management and the option to export integration sets make it simple and efficient to scale our successful automations.
What do you dislike about the product?
While Workato offers a vast feature set that we are still exploring, the initial learning curve presented some challenges. Early on, tasks like overhauling a data model were difficult. Although Workato has made significant strides in improving this, the data mapping interface could be further refined. Having to manually expand each individual field in the input panel to see the data structure can be tedious on complex recipes.
Another minor point of friction is the collaborator invitation process. The process can be confusing for new users, and we've had instances where lost email invites created a roadblock to getting them started.
Another minor point of friction is the collaborator invitation process. The process can be confusing for new users, and we've had instances where lost email invites created a roadblock to getting them started.
What problems is the product solving and how is that benefiting you?
Having a more centralized control of the integrations, less on the customer On Premise middleware where needing to access host server via RPD or SSH was tedious to maintain. The Workato On Premise Agent and connection abilities make it much easier to keep our clients patched and secure.
Web based integrations into systems like Workday and Ellucian ETHOS have been a dream using Workato compared to what we may have needed to build into our platform directly.
Web based integrations into systems like Workday and Ellucian ETHOS have been a dream using Workato compared to what we may have needed to build into our platform directly.
My experience has been very good but the cost is very high.
What do you like best about the product?
It is very easy to use, you do not need to have much programming knowledge.
What do you dislike about the product?
The price is very expensive, so it's difficult for the company to approve our budget.
What problems is the product solving and how is that benefiting you?
It allows us to link the company's human resources systems.
Workato: Powerful Tool Backed by Great Support
What do you like best about the product?
What I appreciate most about Workato is its intuitive low-code/no-code interface, which makes it easy to build complex automations across systems—accessible even to non-developers. The platform’s extensive library of pre-built connectors and recipes significantly reduces development time. Features like real-time monitoring, versioning, and robust error-handling contribute to workflow stability and transparency. Additionally, their customer support is responsive and helpful, further enhancing the overall user experience.
What do you dislike about the product?
While Workato is a robust automation platform, there are several areas where it could be improved. The error messages tend to be overly generic, which can make troubleshooting more challenging. Additionally, the visual interface becomes cluttered with larger workflows, impacting maintainability. Enhancements such as more granular version control and detailed logging would significantly improve the developer experience.
What problems is the product solving and how is that benefiting you?
Workato is helping us address the challenge of connecting disparate systems and automating repetitive, manual tasks across departments. By streamlining processes like user onboarding and offboarding, license provisioning, and data synchronization between platforms such as Azure AD, ServiceNow, and internal tools, it significantly reduces turnaround time and minimizes human error. This leads to improved operational efficiency and enables teams to focus on higher-value initiatives rather than routine maintenance. The centralized platform and low-code interface also empower non-technical users to build and manage automations independently, reducing reliance on engineering resources.
Flexible and powerful integration platform for scaling automation
What do you like best about the product?
Workato makes it easy to connect our core systems without heavy custom development. The pre-built connectors, especially for Salesforce, other SaaS apps, and the on-prem connector save us huge amounts of time. I also appreciate the intuitive recipe-building interface, which lets both technical and business users design automations. The platform scales well—from simple notifications to complex, multi-step integrations with error handling and approvals.
What do you dislike about the product?
The learning curve can be real, especially for the connector SDK. Some advanced features require digging into documentation, and pricing can add up if you’re running very high volumes.
What problems is the product solving and how is that benefiting you?
We use Workato to automate contract and data flows between our platform and our clients' source systems. Workato reduces our build times, and shifts the majority of work from Engineering to high-performing backend configuration resources.
Workato recipes automate the end-to-end process—from fetching client data to transforming and pushing it into our environment—helping us onboard clients faster and deliver consistent data ingestion without relying on manual workflows.
Workato recipes automate the end-to-end process—from fetching client data to transforming and pushing it into our environment—helping us onboard clients faster and deliver consistent data ingestion without relying on manual workflows.
Bridges gap between technical and functional
What do you like best about the product?
Number of OOB integrations available to use!
What do you dislike about the product?
File storage is not free! I do not understand way something like this is not standard - or at the very least a given a free limit.
What problems is the product solving and how is that benefiting you?
Workato is supporting a newer product that requires data from various sources. Speed matters.
Highly prefer for Integration and Automation the process
What do you like best about the product?
Easy to integrate and develop the recipes very quickly.
Good customer support and attractive features built on this tool
Good customer support and attractive features built on this tool
What do you dislike about the product?
As of now i have seen any issues while using this tool
What problems is the product solving and how is that benefiting you?
Data Synchronization between the multiple systems
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