Workato Enterprise Automation Platform
Workato, Inc.External reviews
644 reviews
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Easy to use for a low-coder like me, but powerful too!
What do you like best about the product?
Workato is easy to use once you get to know it. The ability to connect my very focused multimedia asset management tools via APIs and webhooks is super useful. I am a post production project manager and we have a number of systems that need to be connected to enable our remote users to get their work done. A lot of whats involved is sharing links to videos, updating google sheets and updating Monday.com boards - often with the same information. We are almost finished desigining a system where both the google sheets and Monday boards are kept in sync via workato recipes that map the data by column, and in some cases the changes to the google sheet are automatically triggered by events in our Media Access Management system - via webhooks and another recipe. Workato is making it easy for us to transform the RAW json data coming from the webhook into actionable data for google sheets, then remap that data the columns and sync it to Monday.com!
What do you dislike about the product?
The learning curve was pretty steep, but starting with a simple recipe helped. Initially I found the error handling logic difficult to get my head around. But a combination of using AI helpers and support from Workator developers allowed me to understand it's importance. From there I was able to move onto more complicated data transformation recipes and build my own error handling into it.
What problems is the product solving and how is that benefiting you?
Workato helped me to work out how to use webhooks to trigger workflows (which I don't use that offten). Previously I have used tools like IFTTT but I progressed pretty quickly from the simple logic that they provided. Workato has all these great data transformation features that helped me to shift data around and map differing fields so they play nice together. A great example was connecting Monday.com boards to google sheets and automatically upding column data based on changes - in both directions. This is important as some other workflow tools only connect sheets and Monday in a single direction.
Top iPaaS in support options and updates
What do you like best about the product?
Workato's recipe editor is fluid, intuitive, and easily customizable when you need something more than an out-of-the-box solution. Upgrades and updates are frequent and the company is full of friendly, helpful people.
What do you dislike about the product?
If it can be considered a flaw, Workato's support infrastructure is a bit complex: they have a knowledge base, forums, CSRs, QA developers, and in some accounts a Solutions Consultant. Who/what to turn to for which issues one may have can be its own learning curve and/or frustration. Additionally, there is a class of error (Workato-side resource overage) that will not show an audit trail for the end user to troubleshoot.
What problems is the product solving and how is that benefiting you?
The heaviest lifting Workato does for us is orchestrating video conferencing scheduling for our clients while updating our CRM and cloud storage services across multiple disparate platforms. We also utilize Workato as a source of truth determiner, propagating data from a master platform to all relevant subsidiaries. Both of these functionalities result in significant reduction in hours spent, as well as human error.
Automative
What do you like best about the product?
Workato is a easy tool/platform to use for those who have no prior knowledge in tech or those who have some.
It is easy to create integration of different platforms easier by using features like API Platform, Custom connectors, Embedded Solutions etc. provided by Workato.
The feauters I like are Custom SDK, API Platforms which helped me a lot in creating and maintaining different integrations.
The customer support is also good, they are very responsive and quick in resolving issues.
It is easy to create integration of different platforms easier by using features like API Platform, Custom connectors, Embedded Solutions etc. provided by Workato.
The feauters I like are Custom SDK, API Platforms which helped me a lot in creating and maintaining different integrations.
The customer support is also good, they are very responsive and quick in resolving issues.
What do you dislike about the product?
In some areas it is not very dynamic. Like switching different connectios and use of some libraries in SDK Tools.
What problems is the product solving and how is that benefiting you?
I use Workato for integrations of different platform by using either SDK or API platforms. By using those features I can create automate synchronization between two platforms.
Great tech support
What do you like best about the product?
User friendly, easy to integrate and great technical support.
What do you dislike about the product?
The number of features for HTTP calls could be further increased.
What problems is the product solving and how is that benefiting you?
I need to pass data from my ERP to a vendor in JSON format. Workato is able to be the middleware to get all this automated and formatted.
A Comprehensive and Powerful That Delivers
What do you like best about the product?
Easy to use. It meets a lot of enterprise level requirements and very flexible in ways users can build solutions through the platform.
What do you dislike about the product?
I wish there are more Workato supported connectors. There's no way to monitor webtraffic so when running into rate limit issue, it is really hard to troubleshoot.
What problems is the product solving and how is that benefiting you?
Workato platform revealed previously unknown internal workflows, enabling us to standardize procedures across the organization. By grouping these workflows, we developed larger initiatives for greater efficiency.
Product with infinite flexibility
What do you like best about the product?
Workato makes our work easier, flexiable and scalable
What do you dislike about the product?
One area to cosider is link to help module is not easily accessable
What problems is the product solving and how is that benefiting you?
Connecting accross dirrent application and getting a centralised data
Transformational, Trust & Scalability
What do you like best about the product?
How will will tranform how we currently do our business in terms of efficiencies, confidence in our data and processes and fast scalability.
What do you dislike about the product?
There's not much to dislike apart from the task usage
What problems is the product solving and how is that benefiting you?
Application integration and MDm initially
Lots of potential
What do you like best about the product?
The way the are listening to feedback and adding features that customers want.
What do you dislike about the product?
The approach to training, it would be good to understand more about the most efficient way to create recipes.
What problems is the product solving and how is that benefiting you?
Connecting all our legacy systems
Polished, well integrated product
What do you like best about the product?
Low barrier to entry enables non technical users to access integrations
What do you dislike about the product?
Ci/cd integration documentation could be better
What problems is the product solving and how is that benefiting you?
Api integration automation and efficiency of workflows
Helping to transform our technology stack
What do you like best about the product?
We implemented workato as part of our technology stack with our new Warehouse management system.
It allowed us to transform how we manage integrations with our customers, and through the journey discovered more business use cases we didn't expect.
It allowed us to transform how we manage integrations with our customers, and through the journey discovered more business use cases we didn't expect.
What do you dislike about the product?
No issues with the product but the price increase this year was a shock.
What problems is the product solving and how is that benefiting you?
Integrations with our customers.
Improved automated process within the business.
Improved automated process within the business.
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