Efficient Integrations with Room for Simpler Data Handling
What do you like best about the product?
I appreciate Workato for its robust capability to integrate with a variety of third-party applications, which significantly enhances my workflow. The feature I particularly admire is the ease with which I can set up daily triggers. This functionality is crucial to my daily tasks, allowing me to automate processes efficiently, such as triggering an API call to fetch data and subsequently transferring it to a database. This automation saves me time and effort, enhancing my productivity and ensuring my tasks run smoothly. Additionally, based on my experiences, I find Workato to be user-friendly for new team members who weren't involved in the initial setup, allowing them to adapt quickly and contribute effectively.
What do you dislike about the product?
I find it challenging to create data pills in Workato. Sometimes, when dealing with JSON responses formatted in an array, it can be difficult to intuitively create the necessary list data pill.
What problems is the product solving and how is that benefiting you?
I use Workato for seamless integrations, automating daily tasks like triggering API calls and updating databases, which significantly enhances efficiency.
Robust Integrations and Flexibility, But Room for Improvement
What do you like best about the product?
Strong integration library and connectors. Works with many popular apps. Low code/no code approach. Offers governance, security, hybrid options, which matter for larger organisations. Beyond simple “if this then that”, it can embed AI, handle data orchestration, decision logic, etc.
What do you dislike about the product?
It’s expensive for smaller teams or heavy usage; pricing isn’t always transparent. Though low code, some advanced workflows or integrations still require technical expertise. There are few occasional performance or scaling issues, especially in complex data loads.Because we build on their “recipes” and connectors, moving off or switching platforms may be harder.
What problems is the product solving and how is that benefiting you?
It helps us connect different apps, systems and data & automate workflows between them, so no need to manually move data, write glue code, or rely on lots of one off scripts.
Useful Automation with Frustrating Limitations
What do you like best about the product?
I really appreciate Workato's ability to run short, uncomplicated Python scripts (without the ability to download packages). This feature significantly simplifies workflow compared to relying solely on commonly used functions, making my tasks much easier. The capacity to manipulate data frames directly and efficiently eliminates the need to spend extra time on data aggregation or filtering, streamlining my operations and enhancing productivity.
What do you dislike about the product?
I find that iteration doesn't work smoothly in Workato, which can disrupt the flow of automations. The full output being clipped is another frustrating limitation, as it prevents me from accessing all the data I need for comprehensive analysis. Additionally, I encounter many bugs frequently, which adds to the frustration. The way folder names are related to roles feels restrictive and not intuitive. Overall, my experience working with Workato is less favorable compared to Make.com, which I previously used. The initial setup was also challenging; single sign-on (SSO) didn't function initially, leading to numerous try-outs and migration issues. also, their internal debugger doesn't work all the time.
What problems is the product solving and how is that benefiting you?
I use Workato for automations and integrations, simplifying app combinations and data manipulation without manual data aggregation or filtering.
Powerful Automation with a User-Friendly Edge
What do you like best about the product?
The intuitive no-code/low-code interface makes it easy for both technical and non-technical users to build workflows.
What do you dislike about the product?
Pricing can be a barrier for smaller teams or startups.
What problems is the product solving and how is that benefiting you?
Workato is helping us eliminate repetitive manual tasks by automating workflows across multiple tools and departments. Instead of jumping between CRM, marketing platforms, spreadsheets, and internal systems, we can connect them seamlessly through a single platform. The AI-powered recipe suggestions speed up the automation-building process, so we spend less time coding and more time delivering value. This has improved operational efficiency, reduced human errors, and given our team more time to focus on strategic projects rather than routine data entry.
Integration process speeds up but connectors need broader support
What is our primary use case?
In my previous organization, I worked with Workato for around two years and I've got the chance to use Workato for almost a year, integrating some of the sources with our product.
Our main use case for Workato was that we were getting some data from an API from our customer and pushing that data into our product, integrating Workato to pull in the real-time data.
We also wanted to trigger some kind of real-time notification with the exact count or data we were sending by email, and it was great to get a live report on email.
What is most valuable?
The best features Workato offers are the variety of connectors that allow you to connect to various sources and communicate with the sources, which stand out in my opinion.
Having so many connectors was valuable for my work because you get to rely on one tool to connect to multiple sources, so it's great to see one tool having a variety of connectors which help you stay in one ecosystem to connect to various sources.
Workato has positively impacted my organization by improving processes overall, as it has saved time because it was easy to connect through the UI without needing technical, detailed coding experience.
The time saved by integrating Workato has changed our team's workflow significantly, as we used to rely on our application development team to configure a Kafka connector for real-time data, but instead, we integrated Workato to push the data directly into our data warehouse, which saved a lot of time for our overall team.
What needs improvement?
I'm not aware of any improvements needed for Workato; whatever I have used so far has been really effective.
I don't have any comments now on how Workato could be better since I don't currently have any use cases for it.
For how long have I used the solution?
I have been working in my current field for more than three years.
What do I think about the stability of the solution?
Based on the kind of work I've done, I find Workato to be stable.
What do I think about the scalability of the solution?
From what I've experienced, I feel Workato's scalability could be great; even though we haven't processed huge data, the performance and speed seem scalable.
How are customer service and support?
I don't know about the customer support for Workato since I have never reached out to them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We haven't used any other solution before Workato, so it was the first tool to ease our work.
What about the implementation team?
I don't remember if we purchased Workato through the AWS Marketplace; our DevOps team might have handled that.
Which other solutions did I evaluate?
I don't know about evaluating other options for Workato; the decision might have been made at a higher level, possibly by the DevOps team or business team.
What other advice do I have?
My advice for others looking into using Workato is to check the Workato marketplace for available connectors if you have multiple sources to connect; it's an easy tool to work with, with a user-friendly interface and a variety of options for customizations.
In my previous company, we were just a customer of Workato.
I haven't been offered a gift card or incentive for this review.
I think Workato is a great tool.
On a scale of one to ten, I rate Workato a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
My experience has been very good but the cost is very high.
What do you like best about the product?
It is very easy to use, you do not need to have much programming knowledge.
What do you dislike about the product?
The price is very expensive, so it's difficult for the company to approve our budget.
What problems is the product solving and how is that benefiting you?
It allows us to link the company's human resources systems.
Seamless integrations simplify data transfers but advanced customizations need improvement
What is our primary use case?
The main use cases include API-related scenarios, sales cycle processes, and invoicing operations. This primarily involves the purchase journey of the company, where Workato serves as an integration tool for transferring customer data, invoicing information, and orders between systems.
What is most valuable?
Their UI interface is very strong compared to other tools, allowing even non-coders to perform basic data transfers between systems effectively. When it comes to complex scenarios and customization, our team faces challenges in Workato. When we encounter issues and reach out to the Workato support team, they have limited ability to assist, leading us to implement temporary solutions and workarounds.
Maintenance requires minimal effort on our end as Workato handles most maintenance tasks themselves. We only need to retest major flows if there is a significant release. Regarding stability, it performs adequately without major issues. There are occasional refresh and cache issues, but it functions properly 90-95% of the time.
What needs improvement?
The customization capabilities could be enhanced significantly. Having used other integration tools such as Boomi and MuleSoft in the past, the features in Workato appear to be at a primitive stage. The support team has limited ability to assist when issues arise. Workato should improve their customization capabilities for complex scenarios that cannot be handled through drag and drop options. While they offer options for writing Ruby scripts, the functionality is not advanced enough. They should implement functions or internal mechanisms that allow users to write custom code for complex scenarios that cannot be accommodated by drag and drop features.
The deployment process in Workato is complex because new versions require copying rather than overriding, forcing users to perform numerous manual steps to maintain the latest code.
For how long have I used the solution?
I have been using Workato for one year.
What do I think about the stability of the solution?
The stability is adequate with no major issues. There are occasional refresh and cache issues, but the system functions properly 90-95% of the time.
What do I think about the scalability of the solution?
Scalability depends on the requirements we receive. It can be challenging due to the GUI development structure. Adding code between existing segments is difficult for developers. With effective design, it can be scalable, though not completely. The scalability rating would be approximately 60% to 70%.
How are customer service and support?
We contacted Workato's technical support several times last year. With an advanced support model, the speed and response time were good. However, exact resolutions took time due to their need to understand issues and hand them over to other team members, along with time zone challenges. The support was good but not excellent.
The support rating is eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used other solutions such as Boomi for many years. Being an IPaaS tool, it accommodates all scenarios. I have also used MuleSoft.
Which other solutions did I evaluate?
Boomi is a better fit compared to Workato. Boomi offers drag and drop features similar to Workato but provides more extensive customization options. It enables advanced API management and has more adapters than Workato, which is newer in comparison. Boomi provides better management of multiple development teams working on the same code and has a superior deployment cycle.
We currently use both Workato and Boomi in different areas as needed.
Boomi is more expensive than Workato. Workato is recommended for small to medium-sized companies, while Boomi is more suitable for larger companies with extensive data needs. The choice depends on company budget and size. For simple integrations and limited budgets, Workato is recommended. For large-scale companies with substantial data and budget, Boomi or MuleSoft would be more appropriate.
What other advice do I have?
We collaborated directly with the Workato team for purchase, not through any reseller or store. Deployment requires the entire team as every developer needs to know the latest code and coordinate with the person handling deployment. For large teams, the development team lead is essential.
I need to verify partnerships with Workato as we work with different clients in a service-based company, resulting in various setups where some have partnerships and others use subscriptions.
Overall rating for Workato: 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automation
What do you like best about the product?
great UI , built-in AI and the options for courses to gain more knowledge
What do you dislike about the product?
it can be overwhelming in the begining if you are new to automation , intergates well with other apps we have in the company and the library of uses are good
What problems is the product solving and how is that benefiting you?
streamlining process for us
Intuitive automation streamlines workflows with room for more deployment options
What is our primary use case?
I have been using Workato for the past two years now. Our current project was doing automation earlier with workflows using MuleSoft. These have now been moved to Workato for integrating systems for B2B. I work with the HR team here. We are trying to automate reports and integrations with HR vendors external to the organization, wherein we are sending files and reports, generating reports for our internal stakeholders, using the data we get from those external vendors.
Currently, I am not using the real-time data synchronization feature. We are mostly working on the files that we gather.
I use the pre-built connectors, such as SuccessFactors, which we are integrating. There are other systems which we are integrating. We have SAP HANA as well as ECC in the current environment, which is being migrated to HANA. We have several projects on HANA as well as on ECC that we are integrating. For HR, it is mainly SuccessFactors and ADP.
We started working on it from past few years, but its approach is different from MuleSoft, where we have multiple layers to do similar things. In Workato, we try to reduce it as much as possible because the services are task-based.
What is most valuable?
The best features I appreciate about Workato are how intuitive it is, its low-code, no-code feature, and its true cloud-native environment where we don't need to worry about infrastructure settings and fine-tuning. Though I find the task-based usage in Workato challenging, requiring careful workflow design.
The benefits from using Workato include automating workflows using the low-code approach, demonstrating while creating workflows, and making changes on the go. These capabilities enable faster delivery compared to our earlier work environments when using hybrid integration platform or MuleSoft. The delivery time has drastically improved using Workato because of its low-code feature and pre-built connectors which are very easy to use compared to MuleSoft. The ease of deployment is a distinct feature when compared to Tipco, MuleSoft, or any other integration tool.
The delivery time is drastically reduced, allowing changes to be made immediately and demonstrated.
What needs improvement?
I am currently in the exploratory phase. While the cloud-native aspect is beneficial, having deployment options similar to MuleSoft would be a great additional feature. Their approach aims to remove complexity from development. However, in situations with banking clients or others who prefer keeping functionalities at their own data center, having a mechanism to provide deployment options for private data centers would be beneficial.
For how long have I used the solution?
I have been using Workato for the past two years now.
What was my experience with deployment of the solution?
I have never faced any issues while deploying.
What do I think about the stability of the solution?
I have a positive impression of Workato's stability. We haven't experienced any issues so far, and everything is working great.
What do I think about the scalability of the solution?
I have a positive impression of Workato's scalability.
How are customer service and support?
I have not contacted their support team until now. We have been using the pre-built connectors. We will be working on some SDK features as we are trying to explore that. We have a few vendors we are trying to connect and build custom connectors with.
How would you rate customer service and support?
What other advice do I have?
We are customers, not a partner. On a scale of 1-10, this solution rates a 7.
User-friendly platform facilitates quick cloud app integration yet struggles with large datasets
What is our primary use case?
We mainly use
Workato for integration purposes where we need to integrate multiple systems. We mostly utilize it for data integration purposes.
What is most valuable?
The features of
Workato are very user-friendly. The product is easy to use, allowing us to integrate hundreds of cloud applications. It is very flexible with most cloud-based or SaaS-based applications. At least for small-scale industries or a small amount of data, it has a very good design pattern for ETL purposes. The performance is convenient and easy to integrate with cloud-based applications. The development and testing process is fast because everything is in a single, zero-code, drag-and-drop environment.
What needs improvement?
There are several areas for improvement with Workato. Integrating on-prem applications is challenging, even though they have an on-prem agent. It also has issues with handling large amounts of data, as performance decreases with larger datasets. It cannot handle more than 50,000 records effectively.
For how long have I used the solution?
I have used the solution for maybe five years.
What do I think about the stability of the solution?
I have faced stability issues only once. Workato has very good load balancing and failover capabilities.
What do I think about the scalability of the solution?
Workato can handle small amounts of data well, but performance issues arise with larger datasets.
How are customer service and support?
The support team is generally good, but there are challenges with fixing some issues due to product limitations. The quality of response is good.
How would you rate customer service and support?
How was the initial setup?
For me, it was easy as I have strong experience in data integration, but for new people with basic knowledge of integration, it is also quite user-friendly.
What's my experience with pricing, setup cost, and licensing?
Workato is value-efficient because it charges based on the number of interfaces you build, along with basic platform charges.
Which other solutions did I evaluate?
I have used many other ETL tools like Dell
Boomi, MuleSoft, TIBCO,
Jitterbit,
Apache NiFi, and Informatica. The choice depends on the specific use case and requirements.
What other advice do I have?
Regarding Workato, there is no single best solution as choices should be use case-specific. If it involves simple cloud-based applications, we prefer Workato. For many on-prem applications and business orchestration, MuleSoft or TIBCO is better. For ETL or database-to-database processes, Informatica is a good choice. Overall, I would rate Workato a seven out of ten.
