Qualtrics
Qualtrics LLCReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
740 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Responsive and Helpful
What do you like best about the product?
The quickness of the response and the helpfulness of the customer experience staff was amazing!
What do you dislike about the product?
There was nothing in particular I disliked.
What problems is the product solving and how is that benefiting you?
Solving my technical issues for distributing a survey via qualtrics.
Great User Experience!
What do you like best about the product?
Qualtrics is so easy to use in the back office as well as from a user standpoint. Totally seamless and super intuitive.
What do you dislike about the product?
Sometimes, this experience can be more complicated than it needs to be, but this is a sign of how much more there is capabilities wise.
What problems is the product solving and how is that benefiting you?
Easier to ask for and receive feedback.
Good Experience
What do you like best about the product?
Survey designing, inbuilt logic and workflows
What do you dislike about the product?
Displaying the "End of Survey" button that aware participants as final step to submission was tricky. There is no good training material. Features are embedded deep inside each other. I had to naviagte by random clinks based on my last use memory. It is difficult to remember these embedded features. I used certain feature first day after hit and trial and in next few days I again forgot it. Therefore, I need to research what I did the first time until I wish I had made my notes. There is no training material (video or pdf) that can use a glossary and tell you where to exacyly go to achieve certain things. Though, I had selected that survey should not expire after one participation i.e user can resubmit it again using same link but many complaied that they cannot retake survey as link expired after 1 time use
What problems is the product solving and how is that benefiting you?
n/a
Great 80% of the time but then there's that disappointing 20%
What do you like best about the product?
I think the Qualtrics CX Dashboard interface is intuitive and easy to use.
What do you dislike about the product?
I've tested surveys extensively prior to launch in a test environment and then when we switch to production, we discover programming problems that didn't exist when testing. Very frustrating and contributes to lack of trust.
I often have problems with the dashboard not accepting my pre-made filters. I have to clear caches and totally close Qualtrics and get back in again every time I want to apply a custom filter.
This could be related to our corporate service agreement, but when our Systems Team is not able to resolve a problem on dashboards, it takes weeks to get something fixed. Way too long!
When setting up a new survey program, we have lots of meeting to define and agree on the requirements. On several programs, I have discovered later that agreed upon resting rule requirements were not actually happening as promised. And this is something that really makes me doubt that Qualtrics will do what they said they would do. It took me almost a year to discover this type of mistake.
I often have problems with the dashboard not accepting my pre-made filters. I have to clear caches and totally close Qualtrics and get back in again every time I want to apply a custom filter.
This could be related to our corporate service agreement, but when our Systems Team is not able to resolve a problem on dashboards, it takes weeks to get something fixed. Way too long!
When setting up a new survey program, we have lots of meeting to define and agree on the requirements. On several programs, I have discovered later that agreed upon resting rule requirements were not actually happening as promised. And this is something that really makes me doubt that Qualtrics will do what they said they would do. It took me almost a year to discover this type of mistake.
What problems is the product solving and how is that benefiting you?
Qualtrics CX Dashboards makes it fairly easy to quickly pull survey trends for leadership reporting.
Using qualtrics for Grad school
What do you like best about the product?
I really enjoy the fact that you can preview your survey before launching it. It gives you the opportunity to see it from another lens and make any changes necessary.
What do you dislike about the product?
I wish there were more design features so I could get a little more creative with my surveys.
What problems is the product solving and how is that benefiting you?
Qualtrics is solving the problem of data collection and allowing everyday people like myself to collect the data we need.
Qualtrics is a powerful and effective tool for gathering and analyzing data
What do you like best about the product?
Tons of options for building surveys in interesting styles, formats, and genres. Very helpful customer service as well.
What do you dislike about the product?
We had some bot response issues that we have struggled to remedy even with various anti bot tools in place
What problems is the product solving and how is that benefiting you?
Qualtrics is giving us some tools to flag bots that helps to speed up our data scrubbing process.
Great
What do you like best about the product?
There are many options when creating surveys/polls
What do you dislike about the product?
The interface is a bit confusing and can definitely use an update aesthetically
What problems is the product solving and how is that benefiting you?
Its a great tool for me to use to gather responses from multiple people
Qualtrics Is an Asset to Any Program
What do you like best about the product?
The ease of use and simple presentation style (excellent for phone surveys) is wonderful. The flexibility to save information in various formats allows for multiple uses (ie surveys, registrations, feedback platforms, course delivery, etc.) I especially love the reminder system!
What do you dislike about the product?
I had Contacts set up. The quick unexpected change to "lists" with no explanation of what the new functionality is was a little jarring. What are the new functions???
What problems is the product solving and how is that benefiting you?
I can enter data and pull out in CSV format, allowing me to really access my data points in a variety of ways.
Intuitive and efficient user experience on this platform
What do you like best about the product?
The most helpful part of the customer experience platform is the ability to contact an expert to assist with any project needs. Help with every step in the process allows for a very efficient working experience.
What do you dislike about the product?
One downside to using the Qualtrics customer experience platform is that there are features in abundance. All of the variety and web tools associated with the site can be overwhelming for a new data user.
What problems is the product solving and how is that benefiting you?
The Qualtrics customer experience allows novice data users to become proficient in marketing, service analysis, and analytics through the easy-to-use Qualtrics platform.
Useful tool to collect quick insights from our stakeholders
What do you like best about the product?
The backend interface is relatively easy to use, and the customer support from the Qualtrics team is very robust. I have always had excellent experiences with the support team. The in-program data analysis tools are nice.
What do you dislike about the product?
Sometimes it is challenging to use images and branding at the user level. The menus can be a little difficult, and the dowloads can be sloppy to work with without reformatting.
What problems is the product solving and how is that benefiting you?
We are able to collect relatively real-time feedback from those we serve, and we use all of this data to make meaningful adjustments to our programs on a regular basis. We are able to better serve with these data.
showing 191 - 200