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Overall good experience
What do you like best about the product?
Customer Support is supportive. They understand and provide the best available solution.
What do you dislike about the product?
Sometimes the platform is buggy. No way to resolve the issues and have to contact support.
What problems is the product solving and how is that benefiting you?
I was involved in implementing customer feedback surveys.
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Good tool for user research
What do you like best about the product?
Build with e-commerce sites in mind
High versatility and branching logic with variables
Supports multiple languages
Customer support
Templating
High versatility and branching logic with variables
Supports multiple languages
Customer support
Templating
What do you dislike about the product?
Long learning curve
No built in support for Google Analytics
No built in support for Google Analytics
What problems is the product solving and how is that benefiting you?
I was trying to build customer questionnaire or assessment tool. Qualtrics doesn't have ready made solution for that so it was highly customized build.
We benefited from good customer support which was able to guide us from our Excel spreadsheet mockup to working solution.
We benefited from good customer support which was able to guide us from our Excel spreadsheet mockup to working solution.
Recommendations to others considering the product:
Consider your projects needs VS Qualtrics features. I believe it's one the most robust tools out there but your product requirements need to be considered.
Obsessed with Qualtrics, have already recommended to teams on other organisations
What do you like best about the product?
It's super user-friendly. I love the new survey builder. The added function of drag-and-drop was SO necessary. Also, since the toolbar shows me all my options in one view, it spares me from missing things on my checklist. E.g. There are times when I forget to add display logic but seeing the display logic button reminds me to add it to the question.
What do you dislike about the product?
TextIQ takes very long to load. 'Reports' is unusable. It won't load, the display glitches, I've never be able to successfully use it. I do know teammates who manage to work with it but not without struggle.
What problems is the product solving and how is that benefiting you?
It is central to my organization's data collection and analysis process. TextIQ has been a boon in decreasing the amount of time it takes to qual-code a data set in Excel.
Recommendations
What do you like best about the product?
Customized View of Dashboard
And Different Advance Analysis Options
And Different Advance Analysis Options
What do you dislike about the product?
All is fine but there should be option of selecting respondents as well for customized personal research without hirinany agency
What problems is the product solving and how is that benefiting you?
Getting customer experience on our mobile application products to make them improve vis a vis competition
Recommendations to others considering the product:
Easy to use and can get all type of data on 1 click
Effective
What do you like best about the product?
It is easy to use and to analyze data..
What do you dislike about the product?
I could be more pretty. But I really like it, so I have not much to say.
What problems is the product solving and how is that benefiting you?
Opinions reached
Recommendations to others considering the product:
Just use it. You will get use it quickly.
Good
What do you like best about the product?
As customer experience it's nice obviously
What do you dislike about the product?
It's good there is nothing I can say not good.but yea if possible we can add more features
What problems is the product solving and how is that benefiting you?
Okay I used to create survey as per design.i have created so many. It's all default the design options
Best survey software available as of 2021
What do you like best about the product?
What I like most is how easy to use it is
What do you dislike about the product?
Nothing comes to mind but it could be made better by improving the aesthetics of the interface which looks dated in my opinion
What problems is the product solving and how is that benefiting you?
I used it for several projects whilst in university and I couldn't find any other software that allowed me to do what it did.
Recommendations to others considering the product:
It may look confusing at first but it's very easy once you play around with it
Easy to gather feedback
What do you like best about the product?
So easy to gather feedback from the customers during their jurney. Ability to find intercepts and reviews and ratings. Helpful with getting feedback on customer behavior.
What do you dislike about the product?
Did not really experience anything to dislike.
What problems is the product solving and how is that benefiting you?
Customer journey identification and reviews. Easy to manage reviews and organize.
Recommendations to others considering the product:
Do not hesitate to get the product. The price is awesome and it really pays off.
Amazing Product and Customer Facing Experience
What do you like best about the product?
- Cost
- Functionality
- Accessibility
- Collaborative nature
- Functionality
- Accessibility
- Collaborative nature
What do you dislike about the product?
- Bugs/glitchy at times
- Different user experience for different operating systems I've found
- Different user experience for different operating systems I've found
What problems is the product solving and how is that benefiting you?
- Improved experience and transparency
Recommendations to others considering the product:
- Use the tutorials that they offer
- Don't hesitate to reach out to support, they are very nice and easy to work with
- Don't hesitate to reach out to support, they are very nice and easy to work with
Qualtrics is the platform for customer obsessed companies.
What do you like best about the product?
Simple, nimble and user friendly platform. Best support team ever. Comprehensive product documentation. Has the best capabilities and culture. It helps you build a customer centric culture in your organisation.
What do you dislike about the product?
Everything about Qualtrics and its platform is good.
What problems is the product solving and how is that benefiting you?
Customer journey mapping. Identifying customer's pain points in the support experience.
Qualtrics has helped us improve our customer support and experience satisfaction levels.
Qualtrics has helped us improve our customer support and experience satisfaction levels.
Recommendations to others considering the product:
Go for it.
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